If you’ve got an Office 365 subscription, then there might be times you need help from Microsoft. Here’s how to log a ticket from a client app, from a web app, or through your Office 365 account.
如果您有Office 365订阅，则有时可能需要Microsoft的帮助。 这是从客户端应用程序，Web应用程序或通过Office 365帐户记录票证的方法。
All of these methods will create a ticket that goes to Microsoft support, but whichever way you log a ticket, you’ll need to be online.
所有这些方法都将创建要获得Microsoft支持的票证，但是无论您以哪种方式记录票证，都需要在线。
Note: At the moment the Office 365 mobile apps will take you to the help and support pages, but there’s no direct method to create a support ticket. You can click around the help site until you find a link to a support page, but that’s not the same as having a specific option to contact support. If you get a problem with a mobile app, you’re best off logging a ticket using one of the methods we describe below.
注意：目前，Office 365移动应用程序将带您进入帮助和支持页面，但是尚无直接方法来创建支持票证。 您可以在帮助站点附近单击，直到找到支持页面的链接，但这不同于可以联系支持人员的特定选项。 如果您在使用移动应用程序时遇到问题，最好使用下面介绍的一种方法记录故障单。
从计算机上的客户端应用程序记录票证 (Log a Ticket From a Client App on Your Computer)
Logging a support ticket from inside a client app is pretty straightforward. In any of the applications—Outlook, Word, Excel, PowerPoint, or OneNote—click Help > Contact Support.
从客户端应用程序内部记录支持票非常简单。 在任何应用程序(Outlook，Word，Excel，PowerPoint或OneNote)中，单击“帮助”>“联系支持”。
Enter the details of your problem and then click “Get Help.”
输入问题的详细信息，然后单击“获得帮助”。
Microsoft will try to match your description of the problem with suitable help articles, but assuming these don’t help (and they might so give them a try first) click on “Talk to an agent.”
Microsoft会尝试将您对问题的描述与合适的帮助文章进行匹配，但是假设这些帮助不大(他们可能会因此先尝试一下)，然后单击“与代理交谈”。
This will open up a new panel where you can select “Live Chat” to talk to a Microsoft support agent.
这将打开一个新面板，您可以在其中选择“实时聊天”与Microsoft支持代理进行对话。
They’ll help you resolve your problem, or point you towards help or training material if you’re struggling to do something.
他们将帮助您解决问题，或者在您难以做某事时为您提供帮助或培训材料。
在浏览器中通过Web应用程序记录票证 (Log a Ticket From a Web App In Your Browser)
There are different methods for accessing support in the web apps, depending on which web app you’re using. Hopefully Microsoft will make all of them work the same way at some point in the future, but for now, there’s some variance. Here’s how to contact support from each one.
根据您所使用的Web应用程序，有不同的方法可以访问Web应用程序中的支持。 希望Microsoft在将来的某个时候使它们全部以相同的方式工作，但就目前而言，存在一些差异。 以下是与每个人联系的支持方式。
Word, Excel, and PowerPoint In a Word, Excel, or PowerPoint file, click File > Help > Help.
Word，Excel和PowerPoint在Word，Excel或PowerPoint文件中，单击文件>帮助>帮助。
A new window will open. Scroll down to the bottom and click “Contact support.”
将打开一个新窗口。 向下滚动到底部，然后单击“联系支持”。
This will open your account page, where you need to click the “Microsoft Support” link.
这将打开您的帐户页面，您需要在此处单击“ Microsoft支持”链接。
Click “Contact support” to open a window to Microsoft’s Virtual Support Agent, which will attempt to help you. If it can’t, it will put you in contact with a live person.
单击“联系支持”以打开Microsoft虚拟支持代理的窗口，它将尝试为您提供帮助。 如果不能，它将使您与真实的人联系。
Outlook, Calendar, and People The Outlook client app includes email, a calendar, contact management, and task management. These functions are separated into individual tiles in the web apps, and for three of them (not including Tasks, which is covered below) the method for contacting support is the same.
Outlook，日历和人员 Outlook客户端应用程序包括电子邮件，日历，联系人管理和任务管理。 这些功能在Web应用程序中分为单独的磁贴，对于其中三个(不包括下面将介绍的“任务”)，联系支持的方法是相同的。
Click the “?” in the top right of the menu bar, enter the details of your issue, and then click “Get help.”
点击 ”？” 在菜单栏的右上方，输入问题的详细信息，然后单击“获得帮助”。
Microsoft will try to match your description of the problem with suitable help articles, but assuming these don’t help (and they might so give them a try first) confirm your email address and then click “Send.”
Microsoft会尝试将您对问题的描述与合适的帮助文章进行匹配，但是假设这些帮助没有帮助(他们可能会因此先尝试一下)，确认您的电子邮件地址，然后单击“发送”。
A Microsoft support engineer will review your ticket and contact you by email.
Microsoft支持工程师将检查您的票证并通过电子邮件与您联系。
Tasks/To-Do
任务/待办事项
In 2015, Microsoft bought Wunderlist and then developed a new app called To-Do that is based on the Wunderlist app. Microsoft To-Do will eventually replace the Tasks option in Outlook completely, but this hasn’t fully happened yet. The upshot of this is that contacting support for Tasks is a bit different from the way you do it for Outlook, Calendar, and People.
在2015年，Microsoft购买了Wunderlist，然后基于Wunderlist应用开发了一个名为To-Do的新应用。 Microsoft To-Do最终将完全替换Outlook中的“任务”选项，但这尚未完全发生。 这样做的结果是，与Tasks的联系支持与您为Outlook，Calendar和People所做的联系有点不同。
Click the “?” in the top right of the menu bar and then click “Get support.”
点击 ”？” 在菜单栏的右上角，然后单击“获取支持”。
This will open the support page for Microsoft To-Do. Scroll down to the bottom of the page and on the right-hand side click “Contact us.”
这将打开Microsoft To-Do的支持页面。 向下滚动到页面底部，然后在右侧单击“与我们联系”。
Another page opens, where you can click the “click here” link to take you to the official Microsoft To-Do product support page, where you can (finally) enter your ticket.
将打开另一个页面，您可以在其中单击“单击此处”链接，以转到正式的Microsoft To-Do产品支持页面，您可以在此处(最终)输入故障单。
OneDrive
一个驱动器
Click the “?” in the top right of the menu bar and click “Email OneDrive support.”
点击 ”？” 在菜单栏的右上角，然后单击“通过电子邮件发送OneDrive支持”。
This will open up a new window where you can enter the details of your problem. Click “Send” to send an email to the OneDrive support team.
这将打开一个新窗口，您可以在其中输入问题的详细信息。 单击“发送”将电子邮件发送给OneDrive支持团队。
Flow
流
Click the “?” in the top right of the menu bar and then click “Support.”
点击 ”？” 在菜单栏的右上角，然后单击“支持”。
This will open up a new page with various help options (which you should check out first). Scroll down to the bottom of the page and on the right-hand side, click the “Contact support” option.
这将打开一个新页面，其中包含各种帮助选项(您应首先检出)。 向下滚动到页面底部，然后在右侧单击“联系支持”选项。
This will open the “New support request” form, where you can enter your support ticket.
这将打开“新的支持请求”表格，您可以在其中输入支持票证。
OneNote, Sway, and Forms
OneNote，Sway和表单
In both Sway and Forms, there is a Help option available from the three dots menu in the top right corner, but for both apps, there’s no obvious way to contact support with anything other than “feedback.” OneNote has the same File > Help > Help option as Word, Excel, and PowerPoint, but when you click it, there is also no obvious way to contact support.
在Sway和Forms中，右上角的三个点菜单都提供了一个“帮助”选项，但是对于这两个应用程序，除了“反馈”之外，没有其他明显的联系支持的方法。 OneNote与Word，Excel和PowerPoint具有相同的“文件”>“帮助”>“帮助”选项，但是当您单击它时，也没有明显的联系支持的方法。
For all three of these apps, you can, of course, click around the Microsoft help until you find a path to support, but that’s not the same thing as having an obvious way to contact support from within the app.
对于这三个应用程序，您当然都可以单击Microsoft帮助，直到找到支持的途径，但这与通过应用程序内部寻求支持的明显方式不同。
从您的Office 365帐户记录票证 (Log a ticket from your Office 365 Account)
To raise a ticket from the Office page in your online account, log in to your Office 365 account, click the app launcher (the nine dots in the top left corner) and then click “Office.”
要从在线帐户的Office页面中获取票证，请登录到Office 365帐户，单击应用启动器(左上角的九个点)，然后单击“ Office”。
Click the “?” in the top right of the menu bar and then click “Contact support.”
点击 ”？” 在菜单栏的右上角，然后单击“联系支持”。
This will open your account page, where you need to click the “Microsoft Support” link.
这将打开您的帐户页面，您需要在此处单击“ Microsoft支持”链接。
Click “Contact support” to open a window to Microsoft’s Virtual Support Agent, which will attempt to help and if it can’t, put you in contact with a live person.
单击“联系支持”以打开Microsoft虚拟支持代理的窗口，该窗口将尝试提供帮助，如果不能提供帮助，请与真人联系。
You can see that, due to a combination of product acquisition and a lack of consistent user experience design across teams, Microsoft offers multiple ways of contacting support, even in this one product suite. They have clearly tried to bring a level of consistency to their traditional client apps (Outlook, Word, Excel, PowerPoint, OneNote), but the web apps aren’t consistent at all, and the mobile apps don’t even have the option yet.
您会看到，由于产品购买的结合以及各个团队之间缺乏一致的用户体验设计，Microsoft提供了多种联系支持的方式，即使在这个产品套件中也是如此。 他们显然试图为他们的传统客户端应用程序(Outlook，Word，Excel，PowerPoint，OneNote)带来一定程度的一致性，但是网络应用程序根本不是一致的，移动应用程序甚至还没有选择权。 。
Still, it wasn’t that long ago that the idea of a personal user being able to contact a real, live Microsoft support person was fanciful at best, so at least they’re moving in the right direction.
不过，不久前，个人用户能够联系真正的实时Microsoft支持人员的想法充其量只是幻想，因此至少他们正在朝着正确的方向发展。
翻译自: https://www.howtogeek.com/409633/how-to-contact-microsoft-o365-support/
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