steam游戏寒冷_如何获得Steam游戏的退款-CSDN博客

steam游戏寒冷

Steam offers a generous refund system. You can refund any game you purchase through Steam, for any reason—whether it isn’t working properly on your PC or you just don’t find it fun.

Steam提供了慷慨的退款系统。您可以出于任何原因退还通过Steam购买的任何游戏-无论是在PC上无法正常运行，还是只是发现它并不有趣。

This feature encourages you to try games you’re not sure about. If you don’t like a game, you can always refund it and get your money back. It’s particularly useful now that so few games offer free demos.

此功能鼓励您尝试不确定的游戏。如果您不喜欢游戏，则可以随时退款并退款。现在，很少有游戏提供免费演示，这一点特别有用。

什么时候可以退款 (When You Can Refund a Game)

There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours.

何时可以获得退款有两个基本要求：您必须在最近14天内购买了该游戏，并且您玩该游戏的时间少于两个小时。

If you meet these requirements, Valve promises it will refund you for any reason. You can ask for a refund on a game even if you don’t meet these requirements—Valve will take a look at your request, but won’t guarantee a refund.

如果您满足这些要求，Valve保证会以任何理由退款给您。即使您不满足这些要求，您也可以要求游戏退款-阀门将查看您的要求，但不能保证退款。

You can’t refund games that you purchased outside of Steam and added to Steam with a product key (at least, not through Steam—you’d have to request a refund through the original retailer). While you can sometimes save money on Steam games by purchasing Steam keys from third-party game stores, this feature encourages you to buy games through Steam if you think you might want to refund them.

您无法退还在Steam以外购买并通过产品密钥添加到Steam的游戏(至少不是通过Steam，您必须通过原始零售商要求退款)。尽管有时您可以通过从第三方游戏商店购买Steam密钥来节省Steam游戏的资金，但此功能鼓励您在认为需要退款的情况下通过Steam购买游戏。

If you refund a lot of games, Valve may consider this “abuse” and stop offering refunds to you. “Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games,” according to Valve’s policy. Valve doesn’t specify exactly what they consider “abuse”, but you should probably be fine as long as you’re not regularly buying a large number of games and refunding most of them.

如果您退款很多游戏，Valve可能会考虑这种“滥用”并停止向您提供退款。根据Valve的政策，“退款旨在消除在Steam上购买游戏的风险，而不是获得免费游戏的一种方式。” Valve并未明确说明他们认为“滥用”的内容，但只要您不定期购买大量游戏并退还大部分游戏，就可以了。

Valve notes that refunding a game purchased before a sale and buying it at the lower sale price isn’t considered abuse. So, if you purchase a $60 game and it goes on sale for $30 a few days later, you can refund the game and purchase it at the lower price—as long as you’ve played it for less than two hours.

Valve指出，退还在售前购买的游戏并以较低的售价购买游戏不被视为滥用。因此，如果您购买了一款售价60美元的游戏，几天后以30美元的价格发售，则您可以退还该游戏并以较低的价格购买，只要您玩了不到两个小时即可。

Your refund can be returned to the same payment method you purchased the game with, or to Steam Wallet credit you can spend on Steam. Read Valve’s Steam refund policy for more specific details about how the policy works.

退款可以退还给您购买游戏时所用的付款方式，也可以退还您可以在Steam上花费的Steam Wallet积分。阅读Valve的Steam退款政策，了解有关该政策如何运作的更多具体信息。

如何退款游戏 (How to Refund a Game)

If your game was purchased less than 14 days ago and you’ve played it for less than two hours, you’re guaranteed a refund. Here’s how to get one.

如果您的游戏是在不到14天前购买的，并且您玩了不到两个小时，则可以保证可以退款。这是获得一个的方法。

First, head to the Steam support site. You can access this page either by clicking Help > Steam Support in Steam or by visiting the Steam Support website in your web browser. If you visit this page in your web browser, you’ll have to sign in with your Steam account to continue. If you visit this page in Steam, you’ll be automatically signed in.

首先，前往Steam支持站点。您可以通过单击Steam中的“帮助”>“ Steam支持”或通过Web浏览器访问Steam支持网站来访问此页面。如果您在网络浏览器中访问此页面，则必须使用Steam帐户登录才能继续。如果您在Steam中访问此页面，则将自动登录。

Select the game you want to refund. If you recently played it, you’ll see the game’s name under “Recent Products” at the top of the page. If you don’t see the game’s name here, click “Purchases”.

选择您要退款的游戏。如果您最近玩过它，您将在页面顶部的“最新产品”下看到游戏的名称。如果您在此处看不到游戏名称，请单击“购买”。

You’ll see a list of all the purchases you’ve made on Steam in the past six months. This page will also show Steam trading cards and other items you’ve sold on the Steam Community Market.

您会看到过去六个月中在Steam上进行的所有购买的列表。此页面还将显示您在Steam社区市场上出售的Steam交易卡和其他物品。

Locate the game you want to refund in the list and click it.

在列表中找到要退款的游戏，然后单击它。

Click the “I would like a refund” button when Steam asks you what problem you’re having with your game.

当Steam问您游戏中有什么问题时，请单击“我要退款”按钮。

The support system will ask if you want help fixing technical issues with the game. If it isn’t running properly and you want to try fixing the problem rather than refunding the game, you may want to try the technical support options here.

支持系统将询问您是否需要帮助解决游戏中的技术问题。如果运行不正常，并且您想尝试解决问题而不是退还游戏，则可以在此处尝试技术支持选项。

If you are sure you want a refund, click “I’d like to request a refund”.

如果您确定要退款，请单击“我想申请退款”。

Steam will check whether you’re eligible for a refund and offer one if you are. You can select which payment method you’d like your money refunded to here—the original payment method or Steam Wallet credit.

Steam会检查您是否有资格获得退款，如果可以，则提供退款。您可以选择想要将钱退还给此处的付款方式-原始付款方式或Steam Wallet信用额。

If you’re not eligible for a refund, the system will inform you that refunds usually aren’t provided in your situation but will allow you to request one anyway.

如果您不符合退款资格，系统会通知您通常情况下不提供退款，但是无论如何您都可以要求退款。

You’ll be asked why you’re refunding the game. Select a reason from the box and type a quick little message with your thoughts. While you’re guaranteed a refund, these messages can help Valve and the game’s developer understand why you don’t want to keep the game.

系统将询问您为什么要退还游戏。从框中选择一个原因，然后输入简短的想法信息。在保证退款的同时，这些消息可以帮助Valve和游戏开发者了解为什么不想保留游戏。

Click the “Submit request” button to request your refund.

点击“提交请求”按钮以请求退款。

You’ll receive an email from Steam telling you your refund request has been received. The email says that Valve is reviewing your request and will get back to you.

您会从Steam收到一封电子邮件，告知您已收到退款请求。电子邮件中说，Valve正在审核您的请求，并会尽快回复您。

You’ll get another email saying your purchase has been refunded if you met the requirements. We’ve generally seen these refund requests accepted within a few hours.

如果符合要求，您还会收到另一封电子邮件，说明您的购买已退款。我们通常会在几个小时内看到这些退款要求。

While Steam’s refund policy is generous, it’s still limited. You can’t get a refund for that game you bought on sale two years ago and never played, and you can’t get a refund for a new game you played for six hours before you realized it was terrible.

尽管Steam的退款政策很宽泛，但仍然有限。您无法获得两年前出售但从未玩过的游戏的退款，也无法获得六个小时未玩完的新游戏的退款。

When you buy a new game on Steam, be sure to try it out within the first fourteen days so you can decide whether you want to keep it or not.

当您在Steam上购买新游戏时，请务必在前十四天内尝试一下，以便您决定是否保留它。