fastpath源码的一些对象

fastpath在前一章有做了一些介绍，是openfire提供的一种可以实现客服功能的插件。

这里把自己查看源码看到一些主要几个类来说明一下这个fastpath的主要对象。

1.agent

这是对于的客服的实体对象，主要就是记录一些基本的属性，比如：agent的昵称，jid等

public class Agent {

	private static final Logger Log = LoggerFactory.getLogger(Agent.class);

    private static final String LOAD_AGENT =
            "SELECT name, agentJID, maxchats FROM fpAgent WHERE agentID=?";
    private static final String SAVE_AGENT =
            "UPDATE fpAgent SET name=?, agentJID=?, maxchats=? WHERE agentID=?";

    /**
     * The agent session created when the agent joined the service.
     */
    private AgentSession session;

    /**
     * The ceiling on the maximumn number of chats the agent should handle.
     */
    protected int maxChats = 0;

    /**
     * Nickname of the agent.
     */
    private String nickname;

    /**
     * Custom properties for the agent.
     */
    private JiveLiveProperties properties;

    /**
     * The id of the agent.
     */
    private long id;

    /**
     * The XMPP address of the Agent.
     */
    private JID agentJID;

2.agentManager

这个类很好理解就是对agent这个实体类的管理类，openfire中的一些实体对象一样整个代码主要是用一些sql语句实现了基本的增删改查。

public class AgentManager {

	private static final Logger Log = LoggerFactory.getLogger(AgentManager.class);

    private static final String LOAD_AGENTS =
            "SELECT agentID FROM fpAgent";
    private static final String INSERT_AGENT =
            "INSERT INTO fpAgent (agentID, agentJID, name, maxchats, minchats) VALUES (?,?,?,?,?)";
    private static final String DELETE_AGENT =
            "DELETE FROM fpAgent WHERE agentID=?";
    private static final String DELETE_AGENT_PROPS =
            "DELETE FROM fpAgentProp WHERE ownerID=?";

3.agentSession

这个对象顾名思义agent的会话实体。从类的属性可以看出，这个实体是对应一个agent对象，包含了这个agent在各个技能组的聊天会话的集合，加入的技能组集合，以及这个agent的最大的聊天室，出席包的状态等都在这个类中定义。这个是在后面操作中比较常用的类。以及一些事件的监听类

public class AgentSession {

	private static final Logger Log = LoggerFactory.getLogger(AgentSession.class);

    private static final FastDateFormat UTC_FORMAT = FastDateFormat.getInstance("yyyyMMdd'T'HH:mm:ss", TimeZone.getTimeZone("GMT+0"));

    private Presence presence;
    private Collection<Workgroup> workgroups = new ConcurrentLinkedQueue<Workgroup>();
    private Offer offer;
    /**
     * Flag that indicates if the agent requested to get information of agents of all the workgroups
     * where the agent has joined.
     */
    private boolean requestedAgentInfo = false;
    private Map<Workgroup, Queue<ChatInfo>> chatInfos = new ConcurrentHashMap<Workgroup, Queue<ChatInfo>>();
    /**
     * By default maxChats has a value of -1 which means that #getMaxChats will return
     * the max number of chats per agent defined in the workgroup. The agent may overwrite
     * the default value but the new value will not be persisted for future sessions.
     */
    private