FreeSwitch CallCenter 安装配置

坐席模块安装:
首先使用   #make mod_callcenter-install 安装mod_callcenter模块  然后到Freeswitch控制台上加载该模块
Freeswitch> load mod_callcenter  在conf/autoload_configs/modules.conf.xml中去掉与该模块相关行的注释。

坐席功能配置:
1、进入/usr/local/freeswitch/conf/autoload_configs目录下,编辑坐席文件vim callcenter.conf.xml
<configuration name="callcenter.conf" description="CallCenter">
  <settings>
    <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
    <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
  </settings> 

<queues>

    <queue name="support@default">
      <param name="strategy" value="longest-idle-agent"/>   <!-- round-robin(轮询) longest-idle-agent -->
      <param name="moh-sound" value="$${hold_music}"/>
      <!--<param name="record-template" value="$${recordings_dir}/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
      <param name="time-base-score" value="system"/>
      <param name="max-wait-time" value="0"/>
      <param name="max-wait-time-with-no-agent" value="0"/>
      <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
      <param name="tier-rules-apply" value="false"/>
      <param name="tier-rule-wait-second" value="300"/>
      <param name="tier-rule-wait-multiply-level" value="true"/>
      <param name="tier-rule-no-agent-no-wait" value="false"/>
      <param name="discard-abandoned-after" value="60"/>
      <param name="abandoned-resume-allowed" value="false"/>
    </queue>

</queues> 

  <agents>
       <agent name="1001@192.168.1.102" type="callback" contact="[call_timeout=10]user/1001@192.168.1.102" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
         <agent name="1002@192.168.1.102" type="callback" contact="[call_timeout=10]user/1002@192.168.1.102" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
  </agents>

  <tiers>
    <!-- If no level or position is provided, they will default to 1.  You should do this to keep db value on restart. -->
       <tier agent="1001@192.168.1.102" queue="support@default" level="1" position="1"/>
       <tier agent="1002@192.168.1.102" queue="support@default" level="1" position="1"/>
  </tiers>
</configuration> 

2、进入/usr/local/freeswitch/conf/dialplan/default目录下,编辑拨号记录文件,例:6767.xml
<include>
<extension name="Callcenter Example">
      <condition field="destination_number" expression="^6767$">
       <action application="answer"/>
       <action application="callcenter" data="support@default"/>
       </condition>
    </extension>
</include>

3、坐席测试
使用软电话迁入1001和1002用户
originate sofia/gateway/gw3/手机号 &park()
uuid_transfer call_id 6767 XML default
这是如果发现1001或是1002有一个呼叫成功,那么坐席已配置成功~

另外提供一个官方链接: https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter

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