Customer Service

How to complain effectively.

Smile

目光接触：maintain eye contact

helpfule, speedy service, 

The employee should be respectful.

Be patient to your customer.

You can get feedback immediately over the phone.

Compaint can be resolved quickly.

commendable [kə'mendəbl] : 值得赞扬的

to compensate ['kɔmpenseit]: 补偿

cabinet ['kæbinit]

crack [kræk]

damage

I am satisfied to their service.

bought a damaged cabinet to my new home

I want to lodge a complaint about the appaling qulity of the TV I bought from you yesterday.

This is very frustrating.

There have two options . I demand you give me money back.

I'm afraid we don't offer refunds

to fool around. 游手好闲的

to be up front： 在最前面

to be misled (mislead 的过去式)