How to complain effectively.
Smile
目光接触:maintain eye contact
helpfule, speedy service,
The employee should be respectful.
Be patient to your customer.
You can get feedback immediately over the phone.
Compaint can be resolved quickly.
commendable [kə'mendəbl] : 值得赞扬的
to compensate ['kɔmpenseit]: 补偿
cabinet ['kæbinit]
crack [kræk]
damage
I am satisfied to their service.
bought a damaged cabinet to my new home
I want to lodge a complaint about the appaling qulity of the TV I bought from you yesterday.
This is very frustrating.
There have two options . I demand you give me money back.
I'm afraid we don't offer refunds
to fool around. 游手好闲的
to be up front: 在最前面
to be misled (mislead 的过去式)