Chargeback vs. Refund

refund是持卡人购买商品后，因为各种可能原因会要求退款。
chargeback是索回或拒付，是持卡人否认这笔交易(卡是被盗刷)，这时信用卡组织是相信持卡人，就会强行的把商家收的钱返还给用户，并且还要扣商家一定的钱，作为惩罚。当然，同时也会给这个持卡人一个小小的不良记录（基本对持卡人不构成什么影响），如果这种记录多了，信用卡公司会要求持卡人作出解释.

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refund退货，购买者向销售者要求退货，需要销售者同意
chargeback，购买者直接从银行取消付款，不用销售者同意，但会降低信用卡信誉

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Refund = customer requests their moneyback and you say it is okay [regular refund], customer has a duplicate order[refund - duplicate], or a person calls about fraud and we can confirm theorder is indeed fraudulent [refund - fraudulent].

for refunds, you give your % back and RN gives their % back to the customer. RegNow paysall extra cc processing fees incured.

Chargebacks = a customer contacts their bank claiming fraudlentcharge and the bank takes the money away from RegNow. RegNow pays your [the client's] % + our % backto the customer. This means that you [the client] do not lose any money when achargeback occurs. In addition to paying your % back to the customer, RegNow paysall incured bankfees [little as $15 as much as 50$] per order.
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Who charge the processing fee?

Refund transaction has reference refundand non-reference refund.

• Referencerefund means the refund is based on the original transaction, when do therefund, must send the original transaction id and the refund amount should notexceed the original amount. Normallypayment processors accept the multiple refunds, and there is an expiration dateto do refund. Cybersource indicates thiswithin 60 days

• Nonreference refund means the refund is not based on the original transaction,when do the refund, no need to send original transaction information exceptcard number, expiry date, and the refund amount could be any amount.

Only some of payment processors support non reference refund, e.g.Moneris (independent refund), Paymentech, Cybersource( Stand-Alone credits)