Document Manager Failed With(Doc ID 1569625.1)

Document Manager Failed With po.plsql.PO_DOCUMENT_ACTION_AUTH.reject:110:do_reject not successful - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call (Doc ID 1569625.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Release 12.1.3 version, when attempting to send a PO back to preparer from the Unable to Reserve Document notification, the following error occurs.

ERROR
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The Document Manager failed with error number 3.

Error Number 3 = Unknown Error.
Contract your system administrator.

Error Messages:
po.plsql.PO_DOCUMENT_ACTION_AUTH.reject:110:do_reject not successful - po.plsql.PO_DOCUMENT_ACTION_PVT.do_action:110:unexpected error in action call

STEPS
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1. Revise PO with a GL Date in a now closed period.
2. Unable to Reserve Document notification is generated because the period is closed.
3. From the notification, select Send Back to Preparer.
4. The Document Manager failed with error number 3.