Technology Foundation

Priority 1 design objective: Usability & Performance!
 1. Dramatic increase in usability and experience(Named as the two single most important

success criteria for software products by Gartner in Nov/2005)
 2.each view gets compiledon first usage
 3.controls follow Microsoft @Windows @control behaviour:
   -ascending/descending sort by clicking on table column headers
   -minimize/maximize panels
   -context sensitive help “per dialog”
   -in place table cell contents editing
Server round trips have been “reduced to the max”
 1.Heavy use of AJaXpattern
Part of the Genesys Customer Interaction Portal product line
 1.Seamless integration into GCIP for Assisted Services (Q4/2006)
 2.Strategic platform for Genesys based Managed Services Offerings