Live Feed
Live Feed is a social IT application in your instance where users can post and share content with other users. This content is searchable and is a great way to share information within your organization.
Tagging Records
Tags provide a flexible way to organize records. Tags are not linked to tables, so you can use the same tag for all kinds of records. For example, you can create a High priority tag and add it to your most important incidents, tasks, and requests.
A. Add a tag - To view or edit the tags on a record, click the more options icon in the form header. Click Add Tag and enter a value to tag the record.
B. View your tagged documents - Navigate to Self Service > My Tagged Documents to view a dashboard of all your tagged documents.
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