AI Agent之复杂工作流的实现

【描述】 

随着数字技术的发展，越来越多的人开始通过电子设备阅读书籍，但纸质书依然有着 不可替代的地位。为了更好地推广阅读文化，提升读者的阅读体验，一家名为“悦读阁” 的书店计划开发一款智能阅读助手。这款助手的目标是帮助读者快速找到他们感兴的书籍，解答关于书籍内容的问题，并提供个性化的阅读建议。 小悦是一名资深的书店店员，对书籍非常了解，但面对越来越多的顾客咨询，她需要 一个智能助手来分担一些基础问题，让她有更多时间为顾客提供深度的阅读指导。你 作为一位 AI 工程师，被委托开发这款智能阅读助手。助手需要能够处理与书籍相关的 问题，包括但不限于书籍的基本信息、内容摘要、作者介绍等。

【目标】

1. 助手的回答准确率尽可能高。

￮ 书籍基本信息的精准提取：包括书名、作者、出版社、ISBN 编号、出版日

期等关键信息

￮ 内容摘要的准确概括：确保从数据集中准确摘要，不偏离核心内容

￮ 作者背景信息的正确呈现：确保从数据集中准确摘要，不过度搜索外部信息

￮ 版本差异识别：区分同一书籍的不同版本（如不同时间出版）特征

2. 每次咨询回答时间尽可能短。

从用户提交问题到 AI 助手返回答案， 响应时间越短越好 ，提升客户体验和工作效率。

• 实现策略：

￮ 缓存高频问题答案 ：构建高频问题 Cache ，常见问法快速响应。

￮ 多级索引结构 ：建立文档字段级别的索引，加快数据检索。

￮ 分阶段处理 ：对输入意图、字段、关键信息做分阶段提取并并行处理。

3. 历史问答需要能作为后续提问的依据

用户一次会话中的多个问题往往具有上下文关联性， Agent 应具备 “ 记忆 ” 能力，能基于

前文理解当前问题。

• 实现策略

￮ Session 记忆机制 ：为每位客户维持会话上下文，并关联上下问题的关键信 。

￮ 多轮对话状态管理 ：采用意图槽位填充机制跟踪用户问题的完成度。

￮ 历史问答摘要归档 ：对长对话自动提取摘要要点用于后续引用。

￮ 引用溯源能力 ：回答中可明确引用前序问题或文档位置。

【详细说明】

1. 信息审查与问答规则

智能阅读助手能够基于固定规则对书籍内容进行细致审查，重点识别并避免以下七类

常见问题：

￮ 数据不完整 ：缺少书名、作者、 ISBN 、出版社、出版时间等任何一项关键

字段。

例：书名：《小王子》，作者：【】， ISBN ： 9787020042494

说明：作者缺失，属于数据不完整。

￮ 信息错误 ：字段内容与事实不符。

例： ISBN 填写为 1234567890123 （实为 9787020042494 ）

说明： ISBN 不正确，属于信息错误。

￮ 版本混淆 ：同一书籍存在多个版本或译本时，信息交叉或混用。

例：回答中将 2015 版定价与 2020 版的页数混合引用。

￮

作者混淆 ：多个同名作者或多作者合作时，信息对应错误。 例：把“ 刘慈欣（科幻作家） ” 与 “ 刘慈欣（同名画家） ” 混为一人。

￮ 内容摘要失真 ：摘要偏离原著主旨或出现明显剧情捏造。

￮ 分类错误 ：将小说误标为纪实文学、将儿童读物误标为成人向等。

￮ 知识边界超出 ：回答引入未在数据集中存在的内容或凭空扩写。

2 复杂内容处理能力

￮ 封面识别：支持 OCR 识别图书封面 ，获取相关数据。

￮ 多语言支持：识别并处理英、日、中文、阿拉伯文等多语种元数据与内容。

【具体实现】

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