APP-ONT-251851: Entered Hold Criteria Combination Is Not Valid Across Operating Units.

APP-ONT-251851: Entered Hold Criteria Combination Is Not Valid Across Operating Units. When a Single OU Is Defined (Doc ID 2080013.1)

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to create a Hold Source for an Item, the following error occurs.

ERROR
APP-ONT-251851: Entered hold criteria combination is not valid across operating units.

STEPS
The issue can be reproduced at will with the following steps:
1. Via the Order Management Responsibility.
2. Navigate: Orders, Returns > Order Organizer.
3. Tools (menu) > Create Hold Source
3. Enter Hold Name
4. Hold Criteria = Item
5. Enter an Item Number in Criteria Value > Enter 'Item'
6. Operating Unit = xxx
7. Try to apply the hold in a single Operating Unit and "All Operating Units" is not checked

Cause

The issue is caused by the following setup:
The Hold Criteria, Item, can only be used for a single Operating Unit (OU). The OU field in the 'Applicable Also To' section should not be filled in, because when populating this field, it indicates that the Hold Criteria will be applied to multiple OUs.
 
This is explained in the following bug:
Bug 22205642 - CRITERIA COMBINATION IS NOT VALID ACROSS OPERATING UNITS ERROR WHEN A SINGLE OU

 Solution

1. Go into the responsibility: Order Management.
2. Navigate: Orders, Returns > Order Organizer.
3. Tools (menu) > Create Hold Source.
3. Enter Hold Name.
4. Hold Criteria = Item.
5. Enter an Item Number in Criteria Value > Enter 'Item'.
6. Operating Unit = blank (The OU field in the 'Applicable Also To' section should not be filled in, because when populating this field, it indicates that the Hold Criteria will be applied to multiple OUs).
7. Retest the issue.
8. Migrate the solution as appropriate to other environments. 

References

BUG:22205642 - CRITERIA COMBINATION IS NOT VALID ACROSS OPERATING UNITS ERROR WHEN A SINGLE OU