samuellei-CSDN博客

转载 Queues in Customer Front End

<br />By default, a customer would see all queues in the customer front end to which he has rights. This is not always desired, because for instance all tickets are supposed to go to the Service Desk queue. <br />Here are a couple of tips that might help <

2010-09-25 17:44:00 609

转载 Using OTRS with Active Directory as a source for agents

<br />This is an example configuration for how to use Microsoft Active Directory as a source for OTRS "Agents" or users. In this case, you no longer have to create user accounts in OTRS but you can add them to the Active Directory and add them to the speci

2010-09-25 17:41:00 1242

产品研发管理

《产品研发管理:构建世界一流的产品研发管理体系》内容简介：针对大部分客户分不清R&D中R(技术开发)和D(产品开发)的区别，面临着研发周期长，需求不清晰，公司越做越大，却越来越不赚钱，越来越缺少核心竞争能力，研发的人员越来越多，越来越难管理等问题，中国的大部分技术型企业在能力建设上只关注技术和财务以及交付的指标和要素，不关心货架共享的能力，不关心市场需求和基于核心技术和平台上产品收入占比的可持续发展能力，不关心核心人员的能力提高和人员结构合理性的竞争能力指标，《产品研发管理:构建世界一流的产品研发管理体系》对很多企业的领导者的管理能力和战略制定极有意义。

2018-03-21

RcfUserGuide

rcf用户手册详细介绍用户使用接口 Unlike other communication frameworks, RCF doesn't use a separate IDL (Interface Definition Language). RCF interfaces are defined directly in C++, and serialization for user-defined data types likewise is implemented in C++. Instead of a separate IDL compiler tool, RCF uses the C++ compiler to generate client and server stubs.

2018-01-18

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