Queues in Customer Front End

By default, a customer would see all queues in the customer front end to which he has rights. This is not always desired, because for instance all tickets are supposed to go to the Service Desk queue.

Here are a couple of tips that might help

 

Blacklisting queues

You can hide queues based on an ACL.

$Self->{TicketAcl}->{'ACL-Customer-Queues'} = {
    Properties => {Frontend => {Action => ['CustomerTicketMessage'] }},
    PossibleNot => { Ticket => { Queue => [
        '[RegExp]::',               # this hides all sub-queues
        '[RegExp]^MyOtherQueue',    # this hides just one queue
        '[RegExp]^MyLastQueue',] }  # and just hide one more queue... 
    }
};

Whitelisting queues

if youd want to explicitly specify which queues are allowed, you can use CustomerPanelOwnSelection under Frontend::Customer::Ticket::ViewNew in the SysConfig to explicitly name the queues that must be displayed.

Setting a default queue

You can set a default queue by change the SysConfig Option "Action" in Frontend::Customer::ModuleRegistration below "Ticket"-Group to something like:

Action=CustomerTicketMessage;Subaction=StoreNew;Dest=1||Postmaster

where 1 is the Queue ID and Postmaster is the queue name.

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