A cstomising request has more to do with the functional area where customising is done by the functional consultant. These are stored as customising requests to be transport later by the basis team.
A workbench request is a technical request where any change in code is written by an Abap Programmer and these are stored in the system as Workbench requests. Any change in code is created in the ABAP workbench which is the reason why it is named so.
Change requests are managed by the transport organizer. Changes to repository and customizing objects are recorded in change requests.
The change and Transport system records your changes in either a work bench request or a customizing request.
WORKBENCH REQUEST: when you change a repository object of the ABAP workbench a query window appears in which you need to specify q workbench request. You can only save the changes if you have assigned the object to a change request.
Workbench requests and the taks assigned to them are normally used to record changes to repository objects and customizing for the all clients.
whether the chan ges to repository objects are transported depends on whether a transport route is defined from the current SAP system for the development class of these objects.
CUSTOMIZING REQUEST: customizing requests record client specific customizing settings made in asingle client.
Automatic recording of configuration activities in the customizing work for a client can be activated or deactivated for each client with client control.
IF automatic recording is active, a query window appears when you change customizing settings, asking you to specify a customizing request.
Whether customizing requests are transported or not , does not depend on the objects entered as in case with Workbench change requests. The system uses the std transport layer to determine automatically whether the change request are transportable and which target system they should be transported.
n simple terms -
Work bench Request is used by ABAPer.(Creatation of Programs, TCodes or ABAP Dictionary Objects)
Customizing Request is used by Functional Consultants. (Used to configure the system as per clients Business requirements).
The Change Request is that request when you do some thing new in customizing or configuration in the system. The system will automatically pop with the change request pop box , when you can give request name as defined by the system or can give your own request name with heading of what changes you have made while customization. The system will generate a request number and you save it. (e.g.:- VEDK-2785467) VEDK- means the Clients System name then followed by the system generated request number.
Now when you want to release the request you have to use the T-code SE10 where you can see the requests under the heading modifiable or released. Go to the modifiable option. Each request will have again an internal request number. First you have to release the internal request and then release the external request number. This will in turn released by the basis guys thru the T-code SM64 in a group when all the requests are pooled from different users.
The task which you have mentioned in your question is nothing but the what task you have performed while customizing the client system and the heading name which have given it for that task and generated a request for that task.
Change Request Management ...
http://help.sap.com/saphelp_nw04/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Creating Change Request Management
http://help.sap.com/saphelp_nw04/helpdata/en/42/157408dd674a9cbc099f634e9bd069/content.htm
Change Request
http://help.sap.com/erp2005_ehp_02/helpdata/en/e5/e5bc42348a43fba6f1b390fc8c4b36/frameset.htm
Customizing Request:- which will be used when any customization changes are doing.
Example:- In your standard Tcode always you cannot find all the fields or options, if you want to enable/disable some fields, in this case it will be treated as Customizing request, any customization will comes under this.
Work Bench Request:- for new developments like new reports, BDC....etc, then Work Bench Request will be used.