MGMT 311 – Operations and Quality Management 2023-2024Matlab

Java Python Syllabus for MGMT 311 – Operations and Quality Management

Correspondence

2023-2024

Course Description:

Managerial perspective of the operations and quality functions, use of analytical tools to solve operations and quality problems.

Prerequisite:

BUSAD 264 or MATH 156

Course Objectives/Instructional Methods:

Operations Management deals with all activities necessary to transform. inputs into outputs effectively and efficiently. Inputs include all materials, labor, capital that are then transformed into outputs that customers want. The transformation process could include manufacturing processes or service delivery systems.

The purpose of this course is to familiarize the student with terminology, concepts, issues, techniques, and methodologies associated with the discipline of production/operations management. Particular emphasis will be placed on operations strategy and on the design and execution of operations planning and control systems. Attention will be given to developing analytical skills relevant to the management of such systems.

The textbook is the main source of knowledge for this course. Homework problems should be attempted as a learning activity. Application Exercises (AE) and exams are graded learning activities.

Credit Hours and Expected Student Effort:

3 Credits

Over 15 weeks, the student will “meet” with the instructor for 7.5 hours (375 minutes) and will be expected to spend an average of 7 hours (350 minutes) per week or 105 hours (6,300 minutes) per semester researching and producing a substantial paper or project, or engaging in an internship and writing a paper about their experience.

Important Dates

Students may drop courses before 15% of the course duration has passed from your registration date, without a record of the dropped course appearing on the student’s permanent record.

When a student withdraws from a course before 75% of the course duration has passed, a grade of “W” (withdrawal) will be recorded on the academic record. After 75% of the course duration has passed, a student  may not withdraw. Tuition and fees will not be adjusted for course withdrawals during this withdrawal period.

Note: Drop/withdrawal dates for each course may vary. Please reach out to Independent Study Program staff for your specific dates. Those dates can also be found in your registration confirmation.

Course Student Learning Outcomes (SLOs):

1.   Attain proficient skill levels in and knowledge of the decision areas, language, terminology, core concepts, issues, techniques, and methodologies of operations, quality, and process management.

2.   Be able to discuss how the operations of an organization can be used to gain competitive advantage.

3.   Use mathematical models to assist in making operational decisions in areas such as inventory control, statistical process  control, waiting lines, capacity, project  planning, materials requirements planning, and quality management, among others.

Program Student Learning Outcomes

Goal 1. Communication Objective:

1.1. Prepare a written document and/or oral presentation that are focused, well-organized, as well as mechanically and professionally sound.

Goal 2. Problem Solving Objective:

2.1. Identify problem(s) in MGMT 311 – Operations and Quality Management 2023-2024Matlab unstructured settings and apply appropriate quantitative techniques to solve the problem(s).

2.2. Identify problem(s) in unstructured settings and analyze appropriate information to develop viable recommendations.

Goal 3. Global Awareness

Objective:

3.1. Demonstrate understanding of global issues and perspectives that may impact business solutions.

Goal 4. Ethical Awareness

Objective:

4.1. Demonstrate awareness of ethical issues and possible impacts on business decision making.

Required Textbook(s) and Other Materials:

Operations Management, 12th edition, Jay Heizer, Barry Render, and Chuck Munson, Pearson, 2017.

ISBN 9780134163512. Do not purchase nor accept a “Flexible Version” of this textbook. The ISBN listed here should get you to online versions of the textbook. Some sellers may have rental versions  and online versions, which would be acceptable.

Course Requirements:

Homework:

The ability to solve the types of problems found in this course is a skill, which is best learned  by DOING. You should attempt all the problems assigned. If you need help, call or e-mail the instructor. If a solution is not correct, a suggestion will be made to correct the mistake. You do not need to submit these assigned problems. Homework will not be graded nor will it count toward your grade. In many of the chapters, numerical problems at the end of the chapters are  assigned as practice for the exams. The answers for even numbered problems can be found in  Appendix V starting on page A8 at the end of the text. Additional hints and solutions for all problems are attached to this syllabus. Complete solutions are found in Blackboard in the documents section, within the exam folders. Many of these problems require the use of tables  and graphs. Refer to the Tables and Graphs section later in this syllabus for instructions on the number of copies you should make of each table or graph.

Exams, Quizzes, and Projects:

Application Exercises (AE) are 18 short activities to be submitted for grading. There are 4 exams covering different topics. Once an exam or AE is submitted and graded, rework for an improved grade is not possible. Before grading, the submitted work can be redone and  resubmitted with no grading penalty.

Use of Technology:

Access to Blackboard is required. If you are not able to access the internet, submission of AE’s and exams can be accomplished via mail.

Print-based students: You will receive all additional resources that are duplicates of internet resources along with your course syllabus and access to Blackboard is not necessary.

Attendance/Participation:

Because this is an independent study course, you have greater flexibility and choice in how you schedule your time in completing this class. However, the nature of this course also means that the readings and written assignments are vital and must be done in a complete and timely fashion. My primary goal is to make this course interesting, relevant, and rewarding.

Extra Credit: Not available