沟通的重要作用

In  ADT Interview: First Practices, Mike Clark wrote:  

Q: If you go into a completely disorganized development shop, which practices do you try to get them started with first?

A: Since developing software is such a high-touch human activity, I suspect the disorganization would stem from a break-down in communication. So I'd start by concentrating on practices that foster better communication.

今天的会上，大Boss给了我一些有用的指导，其中的一条是“项目管理即沟通”。

另外的一个重要的提醒是关于以后的心态的：
1、对人要真诚、坦诚
2、要有胸怀，能容事，能容人，能容不同的想法，能容不同性格的人，能容看不上眼的人，能容别人失误、犯错。。。

我总结了一下：坦诚和包容。坦诚这一点，我自信没有问题。而包容，必须是通过改变自己来达到。正如Larry L. Constantine在Beyond Chaos第一章Dealing with Difficult People:Changing the Changeable中所说：

You have no real control over anybody else. The only person whose behavior you can change is you.

Difficult encounters can make you feel like you are caught in an infinite loop of frustrating interaction leading nowhere. The important thing is to make a move that breaks from your own usual patterns of behavior.

这一点，对于现在的我是最重要的，也是最难的。

当然，包容不是无限制的纵容，还要懂得放弃。如Constantine所指出的：

Regrettably, not every person or situation is salvageable. Part of dealing effectively with difficult people is knowing when to give up or back off. It is important not to throw in the towel too soon, but it is equally important not to cling tenaciously to false hopes that the unchangeable might suddenly change. It can be a good tactic to start off assuming that a relationship can be made to work or that a troublesome employee can become a productive and appreciated contributor, but there may come a point when that working assumption needs to be questioned.