1.思维导图
2.参考资料
(1) https://github.com/NLP-LOVE/ML-NLP/tree/master/Project/18.%20Intelligent%20Customer%20Service
(2) 《智能客服机器人之客户服务行业最佳实践》,Gartner
1.思维导图
2.参考资料
(1) https://github.com/NLP-LOVE/ML-NLP/tree/master/Project/18.%20Intelligent%20Customer%20Service
(2) 《智能客服机器人之客户服务行业最佳实践》,Gartner