关于银行、保险行业中的客户服务的功能模块的简单实现

 本章是关于实现客户服务模块中的以下功能:

• 创建服务单
• 查询服务单
• 修改服务单
• 删除服务单

1. 创建服务单

-- 创建服务单
CREATE OR REPLACE PROCEDURE create_customer_service(
    p_service_number IN VARCHAR2,
    p_customer_id IN NUMBER,
    p_service_type IN VARCHAR2,
    p_service_description IN VARCHAR2,
    p_service_status IN VARCHAR2
) AS
BEGIN
    INSERT INTO customer_services(
        service_number,
        customer_id,
        service_type,
        service_description,
        service_status
    ) VALUES (
        p_service_number,
        p_customer_id,
        p_service_type,
        p_service_description,
        p_service_status
    );
END create_customer_service;
/

2. 查询服务单 

-- 查询服务单
CREATE OR REPLACE FUNCTION get_customer_service(
    p_service_number IN VARCHAR2
) RETURN SYS_REFCURSOR AS
    c_service SYS_REFCURSOR;
BEGIN
    OPEN c_service FOR
    SELECT *
    FROM customer_services
    WHERE service_number = p_service_number;
    RETURN c_service;
END get_customer_service;
/

3.修改服务单 

-- 修改服务单
CREATE OR REPLACE PROCEDURE update_customer_service(
    p_service_number IN VARCHAR2,
    p_customer_id IN NUMBER,
    p_service_type IN VARCHAR2,
    p_service_description IN VARCHAR2,
    p_service_status IN VARCHAR2
) AS
BEGIN
    UPDATE customer_services
    SET customer_id = p_customer_id,
        service_type = p_service_type,
        service_description = p_service_description,
        service_status = p_service_status
    WHERE service_number = p_service_number;
END update_customer_service;
/

 4. 删除服务单

-- 删除服务单
CREATE OR REPLACE PROCEDURE delete_customer_service(
    p_service_number IN VARCHAR2
) AS
BEGIN
    DELETE FROM customer_services
    WHERE service_number = p_service_number;
END delete_customer_service;
/

5. 查询客户信息

-- 查询客户信息
CREATE OR REPLACE FUNCTION get_customer_info(
    p_customer_id IN NUMBER
) RETURN SYS_REFCURSOR AS
    c_customer SYS_REFCURSOR;
BEGIN
    OPEN c_customer FOR
    SELECT *
    FROM customers
    WHERE customer_id = p_customer_id;
    RETURN c_customer;
END get_customer_info;
/

6.创建客户信息

-- 创建客户信息
CREATE OR REPLACE PROCEDURE create_customer_info(
    p_customer_id IN NUMBER,
    p_customer_name IN VARCHAR2,
    p_customer_address IN VARCHAR2,
    p_customer_phone IN VARCHAR2,
    p_customer_email IN VARCHAR2
) AS
BEGIN
    INSERT INTO customers(
        customer_id,
        customer_name,
        customer_address,
        customer_phone,
        customer_email
    ) VALUES (
        p_customer_id,
        p_customer_name,
        p_customer_address,
        p_customer_phone,
        p_customer_email
    );
END create_customer_info;
/

 7.修改客户信息

-- 修改客户信息
CREATE OR REPLACE PROCEDURE update_customer_info(
    p_customer_id IN NUMBER,
    p_customer_name IN VARCHAR2,
    p_customer_address IN VARCHAR2,
    p_customer_phone IN VARCHAR2,
    p_customer_email IN VARCHAR2
) AS
BEGIN
    UPDATE customers
    SET customer_name = p_customer_name,
        customer_address = p_customer_address,
        customer_phone = p_customer_phone,
        customer_email = p_customer_email
    WHERE customer_id = p_customer_id;
END update_customer_info;
/

8.删除客户信息

-- 删除客户信息
CREATE OR REPLACE PROCEDURE delete_customer_info(
p_customer_id IN NUMBER
) AS
BEGIN
DELETE FROM customers
WHERE customer_id = p_customer_id;
END delete_customer_info;
/

9.创建客户服务表

-- 创建客户服务表
CREATE TABLE customer_services (
service_number VARCHAR2(50) PRIMARY KEY,
customer_id NUMBER NOT NULL,
service_type VARCHAR2(50),
service_description VARCHAR2(200),
service_status VARCHAR2(50),
CONSTRAINT fk_customer_services_customer_id
FOREIGN KEY (customer_id)
REFERENCES customers (customer_id)
);

10.创建客户信息表

-- 创建客户信息表
CREATE TABLE customers (
customer_id NUMBER PRIMARY KEY,
customer_name VARCHAR2(50),
customer_address VARCHAR2(200),
customer_phone VARCHAR2(20),
customer_email VARCHAR2(50)
);

11. 创建客户服务序列

-- 创建客户服务序列
CREATE SEQUENCE customer_services_seq
START WITH 1
INCREMENT BY 1
NOCACHE
NOCYCLE;

上面的示例代码实现了一个简单的客户服务模块，包括客户服务单的创建、查询、修改和删除，以及客户信息的创建、查询、修改和删除。在实际应用中，您需要根据自己的业务需求进行适当的修改和调整，以确保代码能够正确地满足您的需求。