Issue:
3ds Max Backburner Error retrieving information: "An existing connection was forcibly closed by the remote host. (0x2746)."ERR Error receiving information: An existing connection was forcibly closed by the remote host. (0x2746)
Causes:
- 3rd Party or OS based Firewall/Permissions
- IPv6 is enabled
Solution:
Verify that all computers participating in the Backburner network rendering process (render slaves, Manager, and 3ds Max workstation) have the following:
- Full permissions in Windows and 3rd Party Firewalls and Anti-Virus software.
- i.e. Windows Defender, Windows Firewall, AVG, Norton, Kaspersky, etc.
- Prefer using IPv4 over IPv6 in Windows.
- To prefer this particular Internet Protocol over the current IPv6, use Microsoft's article on How to disable IPv6 or its components in Windows and select the option to "Prefer IPv4 over IPv6 in prefix policies".
For instances where the the Manager machine is not be able to register the Server node, do the following:
- Reset Backburner on the Server machine.
- Make sure the Server Settings are:
- Sever = localhost
- Manager = Automatic Search (confirm port is correct)
- Server will appear in the Backburner Monitor as Absent.
- Close and restart the Server application on the render node.
- Disable Windows Firewalls (or Defender/Anti-Virus software) on the Manager and Server machines.
- Reset the Server Index in the Monitor by right clicking on the Absent Server.
- The Sever will become Active.
- More information on Resetting the Server Index can be found here.
- Test sending a job from 3ds Max to an Output Path using a shared folder so both machines can see the file save path/directory.
- Job will proceed to render successfully with no errors.