反馈页面设计_如何不给设计反馈-CSDN博客

反馈页面设计

I’m a massive fan of constructive feedback. I’ve seen it working too many times to question it and so I promote it seriously and endlessly in my team as a key part of elevating our work and practices.

我是建设性反馈的忠实拥护者。我已经看到它工作了很多次，因此我一直在不懈地推广它，这是提升我们的工作和实践的关键部分。

What I can’t stand is bad feedback. And this doesn’t mean feedback I don’t agree with, or criticism that rips my designs and ideas to shreds (I revel in this - my humble ego has learnt too many times that Roisin as an island sucks as compared to Roisin with others in my corner).

我无法忍受的是不好的反馈 。这并不意味着我不同意反馈，也不是批评将我的设计和想法撕成碎片(我陶醉于此-我谦虚的自我已经学到了很多次罗伊森岛与罗伊森岛相比糟透了。在我的角落)。

Bad feedback could be defined in my personal Ro-ford English dictionary as the following: “Reactions that fail to inspire solutions”.

可以在我的个人Ro-ford英语词典中定义以下不良反馈： “无法激发解决方案的React”。

UX-ers are problem solvers. There may be massive creative skill and prowess driving our work but essentially, what we are here for is to solve a problem in the best way possible for our target audience.

UX-er是问题解决者。 可能会有大量的创造力和才能推动我们的工作，但本质上，我们在这里要做的是以对目标受众尽可能最佳的方式解决问题。

Feedback is a gift that has the potential to elevate you and your work to the next level.

反馈是一种礼物，有可能将您和您的工作提升到一个新的水平。

Simply remember why we do it. The purpose of giving feedback is to improve the situation or the person’s work or performance. You don’t accomplish that by being harsh, critical or offensive - you accomplish it by being honest, helpful and proactive, guiding them through the weeds when needs be for everyone’s gain in the end.

只需记住我们为什么这样做。 提供反馈的目的是改善情况或个人的工作或绩效。 您不能通过苛刻，批判或冒犯来实现目标，而是要诚实，乐于助人和积极进取，并最终在所有人都需要时引导他们渡过杂草。

As such, we should be inspired by criticism. We should welcome it with open arms, a warm bowl of soup and a pair of slippers heated up by the fire.

因此，我们应该受到批评的启发。我们应该张开双臂，一碗热汤和一双被火烧热的拖鞋来欢迎它。

Bad feedback, on the other hand, has a way of changing the vibe of your whole experience, taking what should be a welcome guest and turning it into a snarky smart arse who lets one rip as he pushes his way into your house dragging his mucky feet on the carpet.

另一方面，糟糕的反馈意见可以改变您整个体验的氛围，吸引那些本来应该受到欢迎的客人，并将其变成一个狡猾的聪明驴，当他推挤您的房屋并拖着泥泞的路时，他会撕裂一下。脚在地毯上。

关于如何不提供反馈的简单8步指南 (A simple 8 step guide on how NOT to give feedback)

Let’s jump in and stop feedback turning into the unwelcome guest in your house and your mind…

让我们进入并停止反馈，变成您家中和您的思想中不受欢迎的客人……

1.愤怒地 (1. Angrily)

Any feedback given in anger has the risk of making you sound (not one to mince words, me) like an ass. When you’re angry, you are overheated, irritable and giving feedback in this state is likely to make you a lot harsher than you’d like to be.

愤怒中给出的任何反馈都可能使您听起来像个驴子(不是一个要打碎我的话)。当您生气时，您会变得过热，易怒，并且在这种状态下提供反馈可能会使您变得比想做的要严厉得多。

On top of this, anyone on the receiving end having borne the brunt of your anger will most likely avoid asking you for feedback again.

最重要的是，接收端首当其冲的人很可能会避免要求您再次提供反馈。

This is just not worth encouraging as it breeds fear of sharing and this tends to trickle down in design teams. So take a breath, ask yourself if you’re in a good enough state to be objective and constructive and if not, put it off until you’ve calmed down.

这只是不值得鼓舞，因为它加剧了人们对共享的恐惧，而且这种趋势往往会渗入设计团队。因此，喘口气，问自己是否处于客观和建设性的良好状态，否则，请推迟直到您冷静下来。

2.在点点滴滴中 (2. In dribs and drabs)

This is an incredibly frustrating way to receive feedback, as any designer who has asked for feedback before committing to a full design across a prototype. Imagine the frustration of hearing “Yep, looks great, let’s go with that”, then a week later, “Change that colour to red there,” to a month later, “You know what, I actually think we need to make a move towards flat UI, I never really liked these elements…”, to “You know what, I showed it to my friend last night and he said - ”… and you, the designer, are left holding the carcass of a bullet riddled layout that never stood a chance, poor thing.

这是一种令人难以置信的令人沮丧的方式，因为对于任何致力于在整个原型上进行完整设计的设计师而言，他们都希望获得反馈。想象一下听到“是的，看起来很棒，让我们一起去”的挫败感，然后一周后， “在那里将颜色更改为红色”，到一个月后， “您知道什么，我实际上认为我们需要采取行动对于平面UI，我从未真正喜欢过这些元素……” ， “昨天晚上我向我的朋友展示了它，他说-” ……而您，设计师，则被遗留了一个子弹般的布局的尸体，从来没有机会，可怜的东西。

When you feedback, do it honestly and thoroughly and in one shot.

当您提供反馈时，请一次完整，诚实地进行操作。

Make a list if you need to. It may sound anal, it may feel mean, but if you don’t call all your points from the start, you are doing a disservice to the designer, especially if someone else calls them out later and you find yourself inclined to agree. This only makes you come across as disingenuous whereas being completely open on all areas you think could improve from the beginning, tells me that you took the time to really look and not only that, you care about me making my work better.

如有需要，请列出清单。这听起来像是肛门，可能听起来很卑鄙，但是如果您从一开始就没有提出所有要点，则对设计人员会造成损害，尤其是如果以后有人将其提出来并且您发现自己倾向于同意的话。这只会使您觉得自己很虚伪，而在您认为从一开始就可以改善的所有领域完全开放，这告诉我您花了很多时间真正看待，不仅如此，您还关心我使我的工作做得更好。

3.晚了 (3. Late)

As with dribs and drabs, this is as much of a call to action to clients, as well as designers. Feeding back too late is useless, you’ve already wasted a lot of people’s time, money and energy and it’s not going to reflect well on your results or how they’re delivered, because at this point, your delivery is being iterated in panic mode.

与点点滴滴一样，这既是呼吁客户，也要是设计师的行动。反馈得太晚是没有用的，您已经浪费了很多人的时间，金钱和精力，并且不能很好地反映您的结果或交付方式，因为在这一点上，您的交付正处于恐慌之中模式。

Try to understand that by doing all the feedback upfront, early, when asked and investing time in the essential design iteration from the beginning, you begin to own your design more.

尝试了解，通过在收到要求时及早进行所有反馈，并从一开始就花时间进行必要的设计迭代，您就会开始拥有更多的设计。

You understand why the designer made this or that choice, you’ve fed into the conversation and shaped it with the designer, so it really does become your baby.

您了解了设计师为什么做出这个或那个选择，您已经融入了对话并与设计师进行了交流，因此它确实成为您的宝贝。

As such, you can sell and defend that call when questioned. By not caring enough from the beginning, you leave yourself more suggestible throughout and therefore, a lot more vulnerable to losing time on confusion. This leads to you seeking different opinions in a panic, leading to a too-many-cooks situation, making vague suggestions on ways to change things that are not backed up by anything concrete.

这样，您可以在受到质疑时出售和捍卫该电话。如果从一开始就没有足够的关心，那么您会在整个过程中变得更容易受到启发，因此，很容易在混乱中浪费时间。这会导致您在恐慌中寻求不同的意见，导致情况过于繁琐，对更改方法的模糊建议，这些方法没有任何具体的支持。

4.依稀 (4. Vaguely)

This is my particular bugbear - I can’t stand vague feedback. At this point, the uninvited guest, who has barged into your home like an unwelcome hurricane, has kicked his dirty shoes off onto your coffee table and is asking for a foot massage and a toenail clip. No, no, no…

这是我特别喜欢的小动物-我无法忍受模糊的反馈。这时，不请自来的客人像不受欢迎的飓风一样闯入了您的家，将他的脏鞋踢到了茶几上，并要求进行脚底按摩和脚趾甲夹。不不不…

Vague feedback is saying no when you’re asked if you like something and following it up with nothing else. Vague feedback is voicing an opinion one way and then wandering off, without finishing your thought. Frustrating as anything and likely to drive the receiving party insane.

模糊的反馈是当您被问到是否喜欢某件东西时，他说“不”，然后再跟进。模糊的反馈意见是一种表达意见的方式，然后徘徊而没有完成您的想法。令人沮丧的是，可能使接收方发疯。

I don’t care what level you are, if you have an opinion, you should be able to back up an opinion with demonstrable facts and proactive suggestions on improvements.

我不在乎您的水平，如果您有意见，则应该能够以可证明的事实和积极的改进建议来支持意见。

Put yourself in the other’s shoes, what would I want to hear if it were me?

穿上自己的鞋子，我想听听什么吗？

What are the practical things I need to be aware of?
我需要了解哪些实际事项？
Where do I need to be pointed to to gain clarity, what app, what design?
需要指出哪些地方才能获得清晰度，什么应用程序，什么设计？
Is there a resource I haven’t discovered yet that would help me?
有没有我尚未发现的资源可以帮助我？
What reference makes sense in this case and simplifies this user journey?
在这种情况下，什么参考有意义并简化了用户旅程？

Comments like “No, I don’t like it… “There’s just something off, it’s missing something, I don’t know exactly what…” That’s just not helpful. And you want to be helpful, that’s the whole point.

诸如“不，我不喜欢……”的评论，“只是有些东西，缺少了一些东西，我不知道到底是什么……”，这无济于事。您想提供帮助，这就是重点。

Structure your feedback and it will go far. If you choose to feedback, do it as you’d want it to be done to you: Be specific, name every point that needs to be addressed and have a clear reason why you’re commenting for each.

整理您的反馈，它会做得更好。 如果您选择反馈，请按照您希望的方式进行：具体，列出需要解决的每个问题，并有明确的理由对每个问题发表评论。

Be evidence based and ideally come to the table with a suggested solution. This doesn’t mean you do their work for them but take the time to do a quick Google for a reference or mock up what you think could be better. It’s not going to take a lot of time but is so much better than starting from nothing.

以证据为依据，理想情况下会提出建议的解决方案。这并不意味着您要为他们做他们的工作，而是要花一些时间快速浏览Google以作参考或模拟您认为更好的方法。它不会花费很多时间，但是比从无到有要好得多。

Aside from this, the designer should be grateful you took the time to help them like this. Be vague and you may as well just have not said anything. George Bernard Shaw said “the single biggest problem in communication is the illusion that it has taken place.” This tends to ring true in a lot of companies.

除此之外，设计师还应该感谢您花时间帮助他们。含糊其词，您可能什么也没说。萧伯纳(George Bernard Shaw)表示： “沟通中最大的问题是它发生的幻觉。” 这在许多公司中往往是正确的。

5.未关注 (5. Unfollowed up)

This can also be said for when you start off by saying “Yes, there’s lots to work on. Let me catch up with you on it later”… And you never do. Follow up on it. Please, for all the designers out there.

当您一开始就说“是的，还有很多工作要做。 让我稍后再追上它。” ……你永远也不会做。跟进它。请为那里的所有设计师。

It’s just an unfair thing to introduce doubt without clarifying exactly what you mean. I don’t care if you don’t have time, make it.

在不确切说明您的意思的情况下提出疑问是不公平的。我不在乎你是否没有时间做。

If you’ve said you’ll touch base later, touch base later. And follow through. If you make the statement, be prepared to back it up or else, just don’t comment.

如果您说过以后要触摸基准，请稍后再触摸基准。并遵循。如果您发表声明，请准备对其进行备份，否则，请不要发表评论。

All you have done at this point is unsettled the designer, made them question their work and potentially compromise delivery.

此时，您所做的所有工作都使设计师感到不安，使他们怀疑自己的工作并可能影响交付。

6.远程 (6. Remotely)

This sometimes cannot be helped but if possible feedback should always be given in person. The simple act of sitting down beside someone and talking through the points is quicker, enables quicker and better conversation to be had and solutions to be discussed.

有时这无济于事，但如有可能，应始终亲自提供反馈。坐在某人旁边并通过观点进行交谈的简单动作更快，可以进行更快更好的对话，并讨论解决方案。

Remotely means you’re likely to miss things, you’re also likely to miss nuance in body language and reaction — It’s why as much as I value qualitative testing, I much prefer face to face user testing as that physical interaction gives me a million more silent but visible clues than a phone call.

远程意味着您可能会错过一些事情，您也可能会错过肢体语言和React上的细微差别-这就是为什么我不仅重视定性测试，而且更喜欢面对面的用户测试，因为身体互动给了我一百万比打个电话更沉默，但可见的线索。

7.以一种可耻的方式 (7. In a way that shames)

Just to clarify, feedback for me is a thing that should never be associated with fear or terrible judgement, only improvement and growth. I am of the view personally that teams should be able to take and give feedback in groups so that it becomes a normal part of daily practice.

需要澄清的是，对我来说，反馈是永远不要与恐惧或糟糕的判断联系在一起的，而应该与改善和成长联系在一起。我个人认为，团队应该能够分组学习并提供反馈，以使其成为日常练习的正常部分。

Saying that, there are times when designers make worse mistakes than others and while these need to be called out, remember the person behind the error.

话虽如此，有时候设计师犯的错误要比其他人差，而当这些错误需要被召唤时，请记住错误背后的人。

When there is a bigger need for improvement that may lead to the person feeling exposed, embarrassed or insulted, this should always be done privately.

如果对改进的需求更大，可能会使人感到暴露，尴尬或侮辱，则应始终私下进行。

There’s no need for the rest of a team to hear anything they don’t need to hear if you feel it will make the designer uncomfortable. Again, we are UX-ers - consider your audience and the best approach to use to approach them specifically. Be kind. Be supportive and this will help your designer get to where they need to without feeling undermined or inadequate.

如果您觉得这会使设计师感到不舒服，则团队的其余成员无需听到他们不需要听到的任何内容。同样，我们是UX使用者-请考虑您的受众群体以及专门用于与他们打交道的最佳方法。善待。给予支持，这将帮助您的设计师到达需要的地方而不会受到损害或不足。

8.退缩 (8. Holding back)

I learned this interesting point in my journey, forming my first design team. I was new at this with a distinct desire to prove myself. I had a clear cut idea of the type of leader I wanted to be and that was someone who wanted to inspire. I wouldn’t call myself soft on my team, but I was gentle.

在组建第一支设计团队的过程中，我学到了这一有趣的观点。我是新来的，渴望证明自己。我对自己想成为的领导者类型有明确的想法，而这个人是想激励他人的。我不会自欺欺人，但是我很温柔。

I was cautious and protective. I would muffle my true thoughts with over zealous compliments before hinting they might relook at X or Y… I was trying to be nice, not harsh. I was trying to help them realise their mistakes indirectly as opposed to outright honestly, being clever and subtle (so I thought) and lead them to the answer, hoping it would make itself obvious to them and resonate so I wouldn’t have to do any more than imply… Which is bonkers.

我是谨慎和保护的。在暗示他们可能会重新看待X或Y之前，我会用过度的热忱来掩饰我的真实想法。我试图变得友善而不是苛刻。我试图帮助他们间接地认识到他们的错误，而不是诚实地坦白，聪明，微妙(所以我想)并引导他们找到答案，希望它会使他们自己明白并引起共鸣，所以我不必做不仅仅是暗示……这是疯子。

I realise now that by being gentle, they maybe didn’t grow as quickly as they could have had I not been holding back on my thoughts for the sake of their feelings. By being more direct, there is less room for ambiguity and a lot less chance of messages being lost in translation, which I’m sure they were.

我现在意识到，通过保持温柔，他们可能不会像我本来不会因为自己的感受而忍受自己的想法那样快地成长。通过更加直接，可以消除歧义的余地，并且在翻译中丢失消息的机会也要少得多，我相信它们确实是。

Like in any type of relationship, honesty is always, always better. True with a partner, true with a team.

就像在任何类型的关系中一样，诚实永远总是更好。 与伙伴合作，与团队合作。

In hindsight, I think the fact that I was a female in a leadership role played a lot in my mind in the early days. I wanted to be seen as a confident, practical and encouraging influence and had no desire to be consciously or subconsciously labelled with the “crazy catty bitchy boss lady” brand, but this fear fell to the wayside as you do the job, give what you need to give of yourself to the team and see what comes back.

事后看来，我认为我是女性的早期领导角色这一事实在我心中起了很大的作用。我想被看作是一种自信，务实和鼓舞人心的影响力，不希望被有意识或无意识地贴上“疯狂的猫咪混蛋老板娘”品牌，但这种恐惧在您从事工作时随波逐流，付出您的一切需要把自己献给团队，看看会回来什么。

I’ve since seen the results of giving full honesty in feedback sessions and not only have I seen my teams work improve significantly in terms of their and my standards, but their trust in me and what I think of their work is stronger as they appreciate I will give the truth, the whole truth and nothing but the truth, so help me god.

从那以后，我就看到了在反馈会议上给予充分诚实的结果，不仅我看到我的团队在他们和我的标准方面的工作得到了显着改善，而且他们对我的信任以及我对他们工作的看法随着他们的欣赏而增强我会说出真相，全部真相，只有真相，所以请上帝保佑我。

My feedback may help them break bad habits others will also call them out on. My feedback may teach them different, maybe quicker ways of doing things. Or my feedback may just give them a springboard to think - I do this to help and to enable them to get to the best possible result faster.

我的反馈可能会帮助他们消除不良习惯，其他人也会把他们调出来。我的反馈可能会教给他们不同的方法，甚至可能是更快的方法。或者，我的反馈可能只是让他们思考的跳板-我这样做是为了帮助并帮助他们更快地获得最佳结果。

Being brutally honest (in the kindest possible way) shows them that I’m on their side and that we’re in it together because I trust them to react.

残酷地诚实(以最友好的方式)向他们表明我站在他们的身边，并且我们在一起，因为我相信他们会做出React。

I’m doing better by them and our company and I am enabling us as a team to see clearer paths to success now and in the future.

我和他们以及我们的公司都在做得更好，并且使我们团队能够看到现在和将来更清晰的成功之路。

If you see yourself reflected back in any of these scenarios, feel hopeful. All these trying experiences add up themselves to help you grow and evolve. The most influential mentors will say more to you, not less, in the hopes that you will continue to grow and never sit on your laurels thinking you’ve finally arrived.

如果您发现自己在上述任何一种情况中都得到了反思，请充满希望。所有这些尝试的经验加起来，可以帮助您成长和发展。最有影响力的导师会对您说的更多，而不是更少，希望您会继续成长，并且永远不要以桂冠为荣，以为自己终于来了。

For designers in this new era where there seems to be literally no cap on what you can learn, there will always be something else that you can work on and there should be too.

对于这个新时代的设计师而言，您似乎对学习的内容几乎没有任何限制，总会有其他事情可以做，应该也有。

“You have to apply yourself each day to becoming a little better. By becoming a little better each and every day, over a period of time, you will become a lot better.”John Wooden

“您必须每天努力使自己变得更好。 通过在一段时间内每天变得更好一点，您将变得更好。” 约翰·伍德

My best piece of advise I could give you to end this tale is simple: In life, work and feedback, your best bet is always to be as honest and authentic as you can possibly be. What’s the worst that could happen?

我可以给您的最好的建议就是结束这个故事，这很简单：在生活，工作和反馈中，您最好的选择永远是尽可能诚实和真实。可能发生的最坏情况是什么？