Recovering from Loss of Administrator Credentials
If you cannot log on to the system because you have lost the
account name or password for the Cisco Secure ACS Appliance
administrator account, perform this procedure. In this procedure
you use the Cisco Secure ACS Appliance Recovery CD ROM to access
the system via the serial console and reset the administrator login
credentials.
You should understand the following regarding the Cisco Secure ACS
Appliance administrator login credentials:
•
There is only one set of
administrator login credentials at one time.
•
Administrator login credentials
are set (that is, changed from the default) during initial
configuration.
•
Administrator login credentials
may be reset. For more information, see
•
This recovery procedure entails
replacing the administrator login credentials with a new account
name and password.
To reset the administrator login credentials, follow these
steps:
Step 1
Connect a console to the Cisco Secure ACS
Appliance console port. For the location of the console port,
see
Step 2
Power on the console.
Step 3
Place the Cisco Secure ACS Appliance
Recovery CD ROM into the appliance CD ROM drive.
Step 4
Power on the Cisco Secure ACS Appliance.
(Or if already running, reboot the appliance. For more information,
see
Result: The system displays
the following message on the console:
ACS Appliance Recovery Options
[1] Reset administrator account
[2] Restore hard disk image from CD
[3] Exit and reboot
Enter menu item number: [ ]
Step 5
Type 1.
Result: The system displays
the following prompt:
Hit the Return key to log in.
Step 6
Type Y.
Result: The system displays
the following prompt:
Please remove this recovery CD from the drive,
then hit RETURN to restart the system:
Step 7
Remove the recovery CD from the drive, and
then press Enter.
Result: The system reboots,
and then displays the system version information followed by:
Status: The appliance is functioning properly
Login:
Step 8
Type Administrator, and then pressEnter.
Note
The password is case sensitive.
Step 9
At
the password prompt,
type setup, and then
pressEnter.
Result: The system displays
the system prompt.
Step 10
At the Enter new account
name: prompt, type the name of the Cisco Secure
ACS Appliance administrator, and then pressEnter.
Step 11
At the Enter new
password: prompt, type the new Cisco Secure ACS
Appliance password, and then pressEnter.
Note
The new password must contain a minimum of
6 characters, and it must include a mix of at least 3 character
types (numerals, special characters, upper case letters, and lower
case letters). Each of the following examples is acceptable:
1PaSsWoRd, *password44, Pass*word.
Step 12
At the Enter new password
again: prompt, type the new Cisco Secure ACS
Appliance password, and then pressEnter.
Result: The system displays
the following message on the console:
Password is set successfully.