故障现象
用户在正常使用 macOS的过程中,突然网络中断,且没有能够自动重连。
更多信息
1. 用户没有移动。
2. 故障随机出现
3. 与具体地理位置无关
环境
1. Meraki AP / Controller
2. macOS 10.13.6
3. Microsoft Windows 2012R2 as RADIUS server (NPS)
4. 802.1X PEAP configuration
5. 手动连接 Wi-Fi,未使用MDM configuraiton profile
排错过程
重现问题后收集如下信息
1. 收集 macOS WiFi+EAPOL debug log ==> sudo wdutil log +wifi +eapol
注:该命令在旧版本macOS或OS X上可能不存在,建议 man wdutil
2. 收集 AP/WLC client debug
3. 故障重现后,sudo wdutil diagnose 收集一份WirelessDiagnostics,分析 WirelessDiagnostics:
用户报告的故障时间点大致在 14:20 11/29/2018
1) 解包 WirelessDiagnostics_<serialNumber>_2018-11-29_14.35.42.tar
2) 解压wifi.log.tgz
wifi.log
Thu Nov 29 14:20:43.603 P2P: <airportd[8667]> _p2pSupEventCallback: APPLE80211_M_LINK_CHANGED
Thu Nov 29 14:20:43.604 P2P: <airportd[8667]> _p2pSupEventCallback: Primary interface link marked down
Thu Nov 29 14:20:43.604 <kernel> Unexpected payload found for message 4, dataLen 16
Thu Nov 29 14:20:43.604 P2P: <airportd[8667]> _p2pSupEventCallback: Primary interface transitioning from DFS to non-DFS channel (64 -> 0). Incrementing update indicator.
Thu Nov 29 14:20:43.604 P2P: <airportd[8667]> _p2pSupEventCallback: APPLE80211_M_BSSID_CHANGED
Thu Nov 29 14:20:43.605 P2P: <airportd[8667]> _p2pSupEventCallback: APPLE80211_M_LINK_CHANGED
Thu Nov 29 14:20:43.605 D