[錯誤代碼: 0x80240036]

You cannot install updates after a repair install of Windows XP or after Windows XP SP3 is installed immediately after a clean install of Windows XP SP2

Article ID: 943144 - View products that this article applies to.

If you are a Small Business customer, find additional troubleshooting and learning resources at theSupport for Small Business site.

To continue receiving security updates for Windows, make sure you're running Windows XP with Service Pack 3 (SP3). For more information, refer to this Microsoft webpage:Support is ending for some versions of Windows

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Symptoms

When you try to install Windows updates from the Windows Update website, the Microsoft Update website, or by using Automatic Update, you receive a message that the update is not installed successfully. Additionally, the update is not displayed in the update history.

You may experience this issue in the following scenarios:

Scenario 1

You try to install updates after you repair a Windows XP installation by using the Windows XP CD.

Scenario 2

You perform the following operations before you try to install Windows updates:

1. You perform a new installation of Windows XP Service Pack 2 (SP2).
2. You do not restart the computer.
3. You go to the Windows Update website, or the Microsoft Update website.
   
   
   
   Note When you go to the update website, the latest version of Windows Update software will be installed on your computer.
4. You install Windows XP Service Pack 3 (SP3).
5. You try to install Windows updates after the installation of Windows XP SP3.

If you are experiencing other issues related to Windows Update, see the "More Information" section to find appropriate solutions.

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Cause

This issue occurs because the Wups2.dll file that is included in the latest version of Windows Update is installed incorrectly.

For scenario 1, the registry entries that correspond to the Wups2.dll file are missing after the repair installation of Windows XP. The release version of Windows XP does not contain the Windows Update software.

For scenario 2, the registry entries that correspond to Windows Update are changed back to the Windows XP SP2 version if you did not restart the computer before you installed Windows XP SP3. The registry entries for the Wups2.dll file are changed to point to the Wups.dll file that is included in the release version of Windows XP SP2.

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Resolution

To resolve this problem, use one of the following methods.

Method 1: Download and install the Windows Update Agent

Click here to view or hide how to determine whether you are running a 32-bit or a 64-bit edition of Windows

The following files are available for download from the Microsoft Download Center:

For an x86-based computer

Download the windowsupdateagent30-x86.exe package now.

For an x64-based computer

Download the windowsupdateagent30-x64.exe package now.

For an Itanium-based computer

Download the windowsupdateagent30-ia64.exe package now.

For more information about how to download the latest version of Windows Update Agent, click the following article number to view the article in the Microsoft Knowledge Base:

949104 How to obtain the latest version of the Windows Update Agent to help manage updates on a computer

Method 2: Register the Wups2.dll file

To have us register the Wups2.dll file in Windows for you, go to the " Fix it for me" section. If you prefer to fix this problem yourself, go to the " Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

http://support.microsoft.com/kb/943144