Freeswitch实现软电话功能

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已于 2023-11-16 17:01:28 修改

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分类专栏： Freeswitch 文章标签： java windows 数据库

于 2023-11-07 16:25:52 首次发布

本文链接：https://blog.csdn.net/zhaoyan_personal/article/details/134270321

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本文详细描述了FreeSWITCH中的电话呼叫流程，包括分机注册、登录queue、拨打和挂断电话等步骤，以及如何通过SDK进行操作，并涉及将事件解析为前端可展示的消息。还提及了使用websocket通信和前端返回的JSON消息结构。

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1.话务步骤

分机注册(需要查询分机状态来判断是否可用)->登录（接听呼入电话需要登录到指定queue）->拨打电话->就绪->未就绪-> 登出。

根据相应事件产生自己需要的事件，之后根据dn关联坐席的websocket，之后把解析的信息推送到前端，做软电话按钮的展现。

解析header获取信息

String callUuid = event.get("Channel-Call-UUID");
String eventDate = event.get("Event-Date-Local");
String logicalDirection = event.get("Caller-Logical-Direction");
String thisDn = event.get("variable_dialed_user");//被叫
String otherDn = event.get("Caller-Caller-ID-Number");//主叫
String answerState = event.get("Answer-State");//话务状态->ringing
String switchName = event.get("FreeSWITCH-Switchname");
String ani = event.get("Caller-Caller-ID-Number");
String dnis = event.get("Caller-Callee-ID-Number");
logger.info("【Fs EsEvent】->>> onEventDialing EsEvent callUuid:{},eventDate:{}, logicalDirection:{}, thisDn:{},otherDn:{},answerState：{},switchName:{}",
        callUuid, eventDate, logicalDirection, thisDn, otherDn, answerState, switchName);
Integer referenceId = Integer.valueOf(event.get("Event-Sequence"));

前端JSON返回消息体

{
   "agentId": "21009",
   "ani": "0000000000",
   "callType": "outbound",
   "callUuid": "b85e2357-c85d-4eaf-be09-e08b48a2650e",
   "connId": "b85e2357-c85d-4eaf-be09-e08b48a2650e",
   "dnis": "1000",
   "eventType": "EVENT_DIALING",
   "mediaType": "voice",
   "messageType": "VoiceCallStateChangeMessage",
   "referenceId": 47755,
   "sessionId": "079dc84e-a643-4dd7-86fa-d9a991008c08",
   "thisDn": "1000"
}

2. sdk调用方式

/*<--注册分机-->*/
//EslMessage eslMessage1 =inboundClient.sendApiCommand("callcenter_config agent set contact", "21010@default user/1000");
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"=&&="+eslMessage1.getBodyLines().get(0));

/*<--查询分机状态-->*/
// EslMessage eslMessage=inboundClient.sendApiCommand("list_users", "group default user 1000"); //System.out.println("#####eslMessage: "+eslMessage.getHeaders().toString()); //System.out.println("#####eslMessage: "+eslMessage.getBodyLines().get(0));


/*<--播放欢迎语-->*/
//inboundClient.sendBackgroundApiCommand("originate", "user/1000 &playback(/usr/local/freeswitch/sounds/huanying.wav)");
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Available'");

/*<--就绪-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Available'");

/*<--登出-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config agent set status", "21009@default 'Logged Out'");

/*<--拨打电话异步(没有事件消息)-->*/
//inboundClient.sendBackgroundApiCommand("originate", "user/1000 1001");

/*<--拨打电话同步-->*/
//EslMessage eslMessage1=inboundClient.sendApiCommand("originate", "user/1000 1001");
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"&&"+eslMessage1.getBodyLines().get(0));

/*<--登录到queue-->*/
//inboundClient.sendBackgroundApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");
//callcenter_config tier set [key(state|level|position)] [queue name] [agent name] [value] 

//*<--登录到queue-->*/
// inboundClient.sendBackgroundApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");

//EslMessage eslMessage1=inboundClient.sendApiCommand("callcenter_config tier add", "support@default 21009@default 1 1");;
//#####dial eslMessage: [-ERR Tier already exist!]&&-ERR Tier already exist!
//System.out.println("#####dial eslMessage: "+eslMessage1.getHeaders().toString());
//System.out.println("#####dial eslMessage: "+eslMessage1.getBodyLines().toString()+"&&"+eslMessage1.getBodyLines().get(0));

/*<--这个queue未就绪-->*/
// support@default 21009@default on break
//inboundClient.sendBackgroundApiCommand("callcenter_config tier set state", "support@default 21009@default on break");
System.out.println("###################Fs excuted start############");