Open Source ITIL Software

Open Source ITIL Software

 

The Open Source ITIL Software listed here are common software used by organizations to as key enablers to their ITIL processes. There are five main disciplines within ITIL which has open source ITIL software to support the discipline’s processes:

• Service Delivery
• Service Support
• Infrastructure Management
• Application Management
• Software Asset Management

If your organization has limited budget for integrated and expensive enterprise software but realizes the need to apply and implement ITIL processes within the IT department or the company as a whole, check out the following listing of open source software to support your ITIL processes.

Service Management – Service Support

Service Desk – The single point of contact between IT Users and IT Service Management

Incident Management – The process to restore IT services as fast as possible to ensure little distruption

Problem Management – The process to resolve root cause of incidents and identify known errors

OneOrZero Task Management and Help Desk System – The OneOrZero Task Management and Help Desk System is a powerful, enterprise grade task management and help desk application. It is fast, customizable and runs on virtually any platform and is released under the General Public Licence (GPL) Open Source license, allowing you to customize freely.

<script type="text/javascript"> </script> <script src="http://pagead2.googlesyndication.com/pagead/show_ads.js" type="text/javascript"></script> <script type="text/javascript"> </script> Eventum – is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

OSTicket – osTicket is a widely-used open source support ticket system. Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language.

Trellis Desk – Trellis Desk is a powerful, robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features to revitalize the way your business handles customer support. Even better, it’s completely free; you don’t have to pay any license fees to use Trellis Desk.

OTRS ITSM - OTRS::ITSM 1.0 is the first ITIL compliant IT service management solution on open-source basis, built on the solid fundament of over 55,000 known OTRS installations and the related active community. It is an ITIL compliant Open Source IT Service Management (ITSM) Solution. Requires the OTRS (Open Ticket Request System) framework. Besides all OTRS features, this solution includes Incident, Problem and Configuration Management, Integrated Configuration Management Database; Process Spanning Communication Management: within the IT Service Organization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for Trend Analysis, key figured Reporting, ITSM-Planning / Controlling; flexible configuration, customizing and expandability with regards to your individual requirements.

* Added 11 Nov 2008 - List of IT Service Management (ITSM) tools

* Added 15 April 2009 – List of Free Incident Management software

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开源ITIL的软件 这里所列出的通用软件所使用的组织作为主要手段的ITIL流程。 There are five main disciplines within ITIL which has open source ITIL software to support the discipline's processes: 有5个主要学科已在ITIL的开源ITIL的软件，以支持纪律的过程：

• Service Delivery 服务交付
• Service Support 服务支持
• Infrastructure Management 基础设施管理
• Application Management 应用管理
• Software Asset Management 软件资产管理

If your organization has limited budget for integrated and expensive enterprise software but realizes the need to apply and implement ITIL processes within the IT department or the company as a whole, check out the following listing of open source software to support your ITIL processes. 如果你所在的组织预算有限的综合性和昂贵的企业软件，但实现的需要申请和实施ITIL流程的IT部门或本公司作为一个整体，看看下面的上市开放源码软件，以支持您的ITIL流程。

Service Management – Service Support 服务管理-服务支持

Service Desk – The single point of contact between IT Users and IT Service Management 服务台 -的单一的联络点之间的IT用户和IT服务管理

Incident Management – The process to restore IT services as fast as possible to ensure little distruption 事件管理 -这一进程 ， 以恢复IT服务 ， 尽快以确保小distruption

Problem Management – The process to resolve root cause of incidents and identify known errors 问题管理 -这一进程 ， 以解决事件的根源 ， 并查明已知错误

OneOrZero Task Management and Help Desk System OneOrZero任务管理和帮助台系统 – The OneOrZero Task Management and Help Desk System is a powerful, enterprise grade task management and help desk application. - 在OneOrZero任务管理和帮助台系统是一个功能强大的，企业级的任务管理和服务台应用。 It is fast, customizable and runs on virtually any platform and is released under the General Public Licence (GPL) Open Source license, allowing you to customize freely. 这是快速，可定制和运行在几乎所有平台，并发布的通用公共许可证（ GPL ）的开源许可证，允许您自定义自由。

Eventum Eventum – is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. -是一个用户友好的和灵活的问题跟踪系统，可以使用一个支持部追踪技术支援的要求，或由一个软件开发团队，迅速组织任务和错误。

OSTicket OSTicket – osTicket is a widely-used open source support ticket system. - osTicket是一种广泛使用的开放原始码支援票证制度。 Plain and simple it is a lightweight feature packed support ticket tool written mainly using PHP scripting language. 简单明了这是一个轻巧便携功能支援票证工具书主要是利用PHP脚本语言。

Trellis Desk 格台 – Trellis Desk is a powerful, robust help desk solution for your business. -网格台是一个功能强大的，强大的服务台解决方案为您的企业。 Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. 提高贵公司的服务，让您的客户快速，方便地提交票支持您的团队。 Trellis Desk sports a range of advanced features to revitalize the way your business handles customer support. 格台体育一系列先进的功能，以振兴您的业务处理方式的客户支持。 Even better, it's completely free; you don't have to pay any license fees to use Trellis Desk. 甚至更好，而且完全免费，您不必支付任何许可费用使用网格台。

<script type="text/javascript"> </script> <script src="http://pagead2.googlesyndication.com/pagead/show_ads.js" type="text/javascript"></script> <script type="text/javascript"> </script> OTRS ITSM OTRS的ITSM - OTRS::ITSM 1.0 is the first ITIL compliant IT service management solution on open-source basis, built on the solid fundament of over 55,000 known OTRS installations and the related active community. - OTRS ： ： ITSM的1.0是第一个符合ITIL的IT服务管理解决方案，开放源代码的基础上，建立在坚实的基础超过55,000已知OTRS设施和相关的积极的社会。 It is an ITIL compliant Open Source IT Service Management (ITSM) Solution. 这是一个兼容的开源ITIL的IT服务管理（ ITSM ）解决方案。 Requires the OTRS (Open Ticket Request System) framework. 需要OTRS （开放票证请求系统）的框架。 Besides all OTRS features, this solution includes Incident, Problem and Configuration Management, Integrated Configuration Management Database; Process Spanning Communication Management: within the IT Service Organization, towards Customers/Users/Management and Suppliers/Providers; powerfull statistical features for Trend Analysis, key figured Reporting, ITSM-Planning / Controlling; flexible configuration, customizing and expandability with regards to your individual requirements. 除了所有OTRS的功能，这一解决方案包括事件，问题和配置管理，综合配置管理数据库; 向前延伸通信管理：在IT服务组织，对客户/用户/管理和供应商/供应商;强大的统计功能，趋势分析，关键计算报告， ITSM的规划/控制;灵活的配置，定制和可扩展性对于您的个人要求。