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文章目录
一、客户服务满意度数据分析-项目介绍
随着互联网技术的发展，客户服务的质量逐渐成为企业竞争力的重要组成部分，如何通过数据分析来优化客户服务体验成为了研究的重点。传统的客户满意度调查方式存在采集效率低、分析数据不够全面等问题，无法实时有效地反映用户的反馈。因此，基于大数据技术的客户服务满意度分析系统应运而生，旨在通过自动化手段高效获取和处理大量用户反馈数据，从而帮助企业更好地了解客户需求，提升服务水平。
本课题设计并实现了一个基于Python大数据技术的客户服务满意度数据分析系统。通过Scrapy爬虫获取服务相关的客户反馈数据，利用Spark和Hadoop等大数据处理技术对数据进行清洗、分析和处理。最终，本系统采用Django框架开发Web网站，实现了服务满意度数据的可视化展示，管理员和用户能够通过大屏实时查看客户反馈趋势和相关分析结果，为企业决策提供数据支持。
本课题的研究和实现对企业的客户服务优化具有重要意义。通过大数据技术的应用，本系统能够提升客户反馈数据的收集和处理效率，进而为企业在客户满意度管理方面提供科学依据，有助于企业提升服务质量和用户体验。同时，借助大屏可视化功能，数据分析结果直观、易懂，能够有效支持管理者的决策过程。
二、客户服务满意度数据分析-视频展示
计算机专业毕业设计推荐-基于python大数据的客户服务满意度数据分析【python/大数据/深度学习/机器学习定制】
三、客户服务满意度数据分析-开发环境
- 开发语言：Python
- 数据库：MySQL
- 系统架构：B/S
- 后端：Django
- 前端：Vue
- 工具：PyCharm
四、客户服务满意度数据分析-系统展示
页面展示：
五、客户服务满意度数据分析-代码展示
if sys.platform == "win32":
import winreg
import re
def get_processor_info():
if os.uname().sysname == 'Darwin':
processor_info = subprocess.check_output(['sysctl', '-n', 'machdep.cpu.brand_string']).strip()
processor_info = str(processor_info)
if 'Intel' in processor_info:
return 'Intel'
elif 'Apple' in processor_info:
return 'Apple'
else:
return 'Unknown'
else:
return 'This method is only implemented for macOS.'
def download_and_extract_zip(url, destination_folder):
# 下载ZIP文件
urllib.request.urlretrieve(url, "temp.zip")
# 解压ZIP文件
with zipfile.ZipFile("temp.zip", "r") as zip_ref:
zip_ref.extractall(destination_folder)
# 删除临时ZIP文件
os.remove("temp.zip")
def copy_file(source_file, destination_file):
# 使用copy2()函数复制文件
shutil.copy2(source_file, destination_file)
def copy_folder(source_folder, destination_folder):
# 使用copytree()函数复制文件夹及其内容
shutil.copytree(source_folder, destination_folder)
def get_chrome_version():
version = "124"
if sys.platform == "win32":
version_re = re.compile(r"^[1-9]\d*\.\d*.\d*")
try:
key = winreg.OpenKey(
winreg.HKEY_CURRENT_USER, r"Software\Google\Chrome\BLBeacon"
)
_v, type = winreg.QueryValueEx(key, "version")
return version_re.findall(_v)[0][:3]
except WindowsError as e:
print("check Chrome failed:{}".format(e))
else:
return version
chrome_version = get_chrome_version() # 要更新的chromedriver版本
print("Detected your chrome version is: ", chrome_version)
if __name__ == "__main__":
os.system("npm install -g extract-stealth-evasions") # 安装stealth.min.js
os.system("npx extract-stealth-evasions") # 提取stealth.min.js
driver_downloads = []
response = requests.get(chrome_driver_url)
if response.status_code == 200:
versions = json.loads(response.content)["versions"]
versions = versions[::-1] # 倒序排列数组
for info in versions:
version = info["version"].split(".")[0]
if version.find(chrome_version) == 0:
downloads = info["downloads"]
if "chromedriver" in downloads:
print(info["version"])
driver_downloads = downloads["chromedriver"]
break
else:
print("Error: " + response.status_code)
exit(1)
if not driver_downloads and int(chrome_version) < 115:
if chrome_version not in old_driver_version:
print("没有可用的chromedriver")
exit(1)
full_version = old_driver_version[chrome_version]
driver_downloads = [
{
"platform": "linux64",
"url": f"http://chromedriver.storage.googleapis.com/{full_version}/chromedriver_linux64.zip",
},
{
"platform": "mac-arm64",
"url": f"http://chromedriver.storage.googleapis.com/{full_version}/chromedriver_mac_arm64.zip",
},
{
"platform": "mac-x64",
"url": f"http://chromedriver.storage.googleapis.com/{full_version}/chromedriver_mac64.zip",
},
{
"platform": "win32",
"url": f"http://chromedriver.storage.googleapis.com/{full_version}/chromedriver_win32.zip",
},
{
"platform": "win64",
"url": f"http://chromedriver.storage.googleapis.com/{full_version}/chromedriver_win32.zip",
},
]
if os.path.exists("./chromedrivers"):
shutil.rmtree("./chromedrivers")
os.mkdir("./chromedrivers")
if sys.platform == "win32" and platform.architecture()[0] == "64bit":
for download in driver_downloads:
if download["platform"] == "win64":
url = download["url"]
print("ChromeDriver will be downloaded from: ", url)
break
download_and_extract_zip(url, "./chromedrivers")
if os.path.exists("./chrome_win64"):
shutil.rmtree("./chrome_win64")
copy_folder(win64_chrome_path, "./chrome_win64")
for folder in os.listdir("./chrome_win64"):
if folder[0].isdigit() and os.path.isdir("./chrome_win64/"+folder):
shutil.rmtree("./chrome_win64/"+folder+"/Installer") # 删除Installer文件夹
copy_file("./execute_win64.bat", "./chrome_win64/execute.bat")
copy_file("./stealth.min.js", "./chrome_win64/stealth.min.js")
try:
copy_file(
"./chromedrivers/chromedriver-win64/chromedriver.exe",
"./chrome_win64/chromedriver_win64.exe",
)
except:
copy_file(
"./chromedrivers/chromedriver.exe",
"./chrome_win64/chromedriver_win64.exe",
)
finally:
shutil.rmtree("./chromedrivers")
elif sys.platform == "win32" and platform.architecture()[0] == "32bit":
for download in driver_downloads:
if download["platform"] == "win32":
url = download["url"]
print("ChromeDriver will be downloaded from: ", url)
break
download_and_extract_zip(url, "./chromedrivers")
if os.path.exists("./chrome_win32"):
shutil.rmtree("./chrome_win32")
copy_folder(win64_chrome_path, "./chrome_win32")
for folder in os.listdir("./chrome_win32"):
if folder[0].isdigit() and os.path.isdir("./chrome_win32/"+folder):
shutil.rmtree("./chrome_win32/"+folder+"/Installer") # 删除Installer文件夹
copy_file("./execute_win32.bat", "./chrome_win32/execute.bat")
copy_file("./stealth.min.js", "./chrome_win32/stealth.min.js")
try:
copy_file(
"./chromedrivers/chromedriver-win32/chromedriver.exe",
"./chrome_win32/chromedriver_win32.exe",
)
except:
copy_file(
"./chromedrivers/chromedriver.exe",
"./chrome_win32/chromedriver_win64.exe",
)
finally:
shutil.rmtree("./chromedrivers")
elif sys.platform == "linux" and platform.architecture()[0] == "64bit":
for download in driver_downloads:
if download["platform"] == "linux64":
url = download["url"]
print("ChromeDriver will be downloaded from: ", url)
break
download_and_extract_zip(url, "./chromedrivers")
if os.path.exists("./chrome_linux64"):
shutil.rmtree("./chrome_linux64")
copy_folder(linux_chrome_path, "./chrome_linux64")
copy_file("./execute_linux64.sh", "./chrome_linux64/execute.sh")
copy_file("./stealth.min.js", "./chrome_linux64/stealth.min.js")
try:
copy_file(
"./chromedrivers/chromedriver-linux64/chromedriver",
"./chrome_linux64/chromedriver_linux64",
)
except:
copy_file(
"./chromedrivers/chromedriver",
"./chrome_linux64/chromedriver_linux64",
)
finally:
# Change Linux file permissions
os.chmod("./chrome_linux64/chromedriver_linux64", 0o755)
os.chmod("./chrome_linux64/execute.sh", 0o755)
shutil.rmtree("./chromedrivers")
elif sys.platform == "darwin" and platform.architecture()[0] == "64bit":
processor = get_processor_info()
if processor == "Intel":
driver_arch = "mac-x64"
elif processor == "Apple":
driver_arch = "mac-arm64"
for download in driver_downloads:
if download["platform"] == driver_arch:
url = download["url"]
print("ChromeDriver will be downloaded from: ", url)
break
download_and_extract_zip(url, "./chromedrivers")
if os.path.exists("./chrome_mac64.app"):
shutil.rmtree("./chrome_mac64.app")
# copy_folder(mac_chrome_path, "./chrome_mac64.app")
subprocess.call(["cp", "-R", mac_chrome_path, "./chrome_mac64.app"])
try:
copy_file(
"./chromedrivers/chromedriver-%s/chromedriver" % driver_arch,
"./chromedriver_mac64",
)
except:
copy_file(
"./chromedrivers/chromedriver",
"./chromedriver_mac64",
)
finally:
shutil.rmtree("./chromedrivers")
os.chmod("./chromedriver_mac64", 0o755)
os.chmod("./chrome_mac64.app", 0o555)
os.chmod("./chrome_mac64.app/Contents/MacOS/Google Chrome", 0o555)
print("Done and don't forget to generate executestage EXEcutable program!")
六、客户服务满意度数据分析-项目文档展示
七、客户服务满意度数据分析-项目总结
本研究通过构建一个基于Python大数据技术的客户服务满意度数据分析系统，解决了传统客户满意度调查中数据采集不全面、处理效率低的问题。系统采用Scrapy爬虫自动化获取服务相关数据，结合Spark和Hadoop等大数据处理技术，实现了对海量数据的清洗、分析和处理，并最终通过Django框架完成了大屏可视化展示功能。研究结果表明，本系统不仅能够有效提升客户反馈数据的收集效率，还能够帮助企业全面了解客户的满意度状况，优化服务策略，提升客户体验。通过大数据技术的应用，本研究为客户服务满意度分析提供了一种高效、实时、直观的解决方案，具有较强的实用价值和理论意义。
在开发过程中，本课题体现了通过大数据技术提高数据处理能力以及可视化展示的设计思想，强调了自动化获取和处理数据的重要性。同时，通过大屏可视化功能，将复杂的分析结果简化为直观的图表，便于企业管理者快速掌握数据的核心信息。然而，系统在实际应用中还存在一些不足，如数据爬取时可能受到网络限制，导致数据不完整，或者在数据处理过程中需要进一步优化分析模型的准确性和效率。此外，系统在面对数据量持续增长时，处理能力和响应速度也需要进一步提升。
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