Customer-focus Skill

Today, Dr.jiang, Peace, Rita and I went to TaiKang Insurance ltd to demostrate our Project plan. Project negotiations are at a crucial stage. I realized stratigic cooperate is really tough,  after heard Taikang training director stated. Anyway, it's my first time to meet customers, so I think its difficult. Rita, an experienced sales professional, told me:" I consider taikang is a friendly customer comparing thorny clients." I understand ..n e-learning field, as a fresher, more things/ability/knowledge need to learn.

 

Yesterday, Jing came back Beijing, we had a dinner together. She said we can make up each others' weakness. such as I teach her business/working communication skills, and she teaches me emtional communication ability.

 

Last but not least, I should study skillsoft courses :)

skillsoft defined customer focus behaviour from these aspects

 

Considers both short and long-term interests of the customer in making service decisions

Creates strategies to help the organization serve customers more effectively

Elicits feedback from customers to monitor their satisfaction

Establishes and maintains effective relationships with customers and gains their trust and respect.

Proactively identifies customer needs

Responds to customer requests in a timely manner

Strives to meet customers expectations

Takes business or personal risks to serve customers’ long-term interests

Takes responsibility to resolve customer complaints

Treats customers courteously

 

All definitions are explained exactly and professionaly, and I think these skills/behaviours I have to improve.

 

today's feeling, busy but happy