pc端远程软件推荐_如何在没有任何其他软件的情况下对朋友的Windows PC进行远程故障排除...

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Windows offers a few built-in tools for performing remote assistance over the Internet. These tools allow you to take remote control of another person’s computer so you can help them troubleshoot it while you’re on the phone with them. They work similarly to Remote Desktop, but are available on all editions of Windows and are easy to set up.

Windows提供了一些内置工具，可以通过Internet执行远程协助。 通过这些工具，您可以远程控制他人的计算机，从而可以帮助他们在与他人通话时对计算机进行故障排除。 它们的工作方式与远程桌面类似，但是可在所有版本的Windows上使用，并且易于设置。

If you’re both using Windows 10, you can use the built-in “Quick Assist” app to do this. If one of you is using Windows 7 or 8, you can use the older Windows Remote Assistance. Windows Remote Assistance is still included in Windows 10, just in case you need it.

如果您都使用Windows 10，则可以使用内置的“ Quick Assist”应用程序执行此操作。 如果您使用Windows 7或8，则可以使用较旧的Windows远程协助。 Windows 10仍包含Windows远程协助，以防万一您需要它。

Note that both features require the other person help initiate the connection. You can’t just remotely connect whenever you want—your family member or friend must be sitting at the PC to grant you access when you connect. You’ll need a different remote desktop solution if you want to connect whenever you like without needing the other person’s help.

请注意，这两个功能都需要其他人的帮助才能启动连接。 您不仅可以随时随地进行远程连接-您的家人或朋友必须坐在PC上才能在连接时授予您访问权限。 如果您想在不需要他人帮助的情况下随时进行连接，则需要其他远程桌面解决方案 。

如果您都拥有Windows 10：使用快速协助 (If You Both Have Windows 10: Use Quick Assist)

Windows 10’s new “Quick Assist” feature is probably the easiest way to get up and running, so as long as you’re both using Windows 10 with the Anniversary Update installed, this is the option we recommend.

Windows 10的新“快速辅助”功能可能是启动和运行的最简单方法，因此，只要您都使用Windows 10并安装了“周年更新” ，我们建议您使用此选项。

如何开始帮助别人 (How to Start Helping Someone)

First, open the Quick Assist application by searching your Start menu for “Quick Assist” and launching the Quick Assist shortcut. You can also navigate to Start > Windows Accessories > Quick Assist.

首先，通过在“开始”菜单中搜索“ Quick Assist”并启动Quick Assist快捷方式来打开Quick Assist应用程序。 您也可以导航至开始> Windows附件>快速辅助。

Assuming you want to help someone else by remotely accessing their computer, click “Give Assistance”.

假设您想通过远程访问其他人来帮助其他人，请单击“提供帮助”。

You’ll then have to sign in with your Microsoft account. After you do, you’ll receive a security code that expires in ten minutes.

然后，您必须使用Microsoft帐户登录。 完成后，您将收到一个安全密码，该密码将在十分钟内失效。

If your code expires, you can always just click “Give assistance” again to get a new one that will be valid for another ten minutes.

如果您的代码过期了，您始终可以再次单击“提供帮助”以获取新的代码，该代码将在另外十分钟内有效。

他人需要做什么 (What the Other Person Needs to Do)

You’ll then need to talk your friend or family member through opening the Quick Assist application on their PC. You can do this over email, text message, or on the phone.

然后，您需要通过在其PC上打开“快速协助”应用程序来与您的朋友或家人交谈。 您可以通过电子邮件，短信或电话进行操作。

They’ll need to open the Start menu, type “Quick Assist” into the search box, and launch the Quick Assist application that appears. Or, they can navigate to Start > Windows Accessories > Quick Assist.

他们需要打开“开始”菜单，在搜索框中键入“ Quick Assist”，然后启动出现的Quick Assist应用程序。 或者，他们可以导航至开始> Windows附件>快速辅助。

They’ll then need to click “Get Assistance” in the Quick Assist window that appears.

然后，他们需要在出现的“快速协助”窗口中单击“获得协助”。

At this point, they’ll be prompted to enter the security code you received. They must enter this code within ten minutes from the time you received it, or the code will expire.

此时，系统将提示他们输入您收到的安全代码。 他们必须在收到密码后的十分钟内输入此密码，否则该密码将失效。

The other person will then see a confirmation prompt, and they’ll have to agree to give you access to their PC.

然后，其他人将看到确认提示，并且他们必须同意允许您访问他们的PC。

您现在已连接 (You’re Now Connected)

The connection will now be established. According to the Quick Assist dialog, it may take a few minutes before the devices connect, so you may have to be patient.

现在将建立连接。 根据“快速协助”对话框，可能需要花费几分钟才能连接设备，因此您可能需要耐心等待。

Once they do, you’ll see the other person’s desktop appear in a window on your computer. You’ll have full access to their entire computer as if you were sitting in front of it, so you can launch any programs or access any files they could. You’ll have all the privileges the computer’s owner has, so you won’t be restricted from changing any system settings. You can troubleshoot their computer, change settings, check for malware, install software, or do anything else you would do if you were sitting in front of their computer.

完成后，您将看到对方的桌面出现在计算机的窗口中。 您将拥有对整个计算机的完全访问权限，就像坐在计算机前一样，因此您可以启动任何程序或访问他们可以访问的任何文件。 您将拥有计算机所有者的所有特权，因此不会受到任何更改系统设置的限制。 您可以对他们的计算机进行故障排除，更改设置，检查恶意软件，安装软件，或者执行其他操作(如果您坐在他们的计算机前)。

At the top right corner of the window, you’ll see icons that let you annotate (draw on the screen), change the size of the window, remotely restart the computer, open the task manager, or pause or end the Quick Assist connection.

在窗口的右上角，您将看到一些图标，这些图标可让您注释(在屏幕上绘制)，更改窗口的大小，远程重新启动计算机，打开任务管理器或暂停或终止快速辅助连接。

The other person can still see their desktop as you use it, so they can see what you’re doing and follow along. The annotation icon at the top right corner of the window allows you to draw annotations on the screen to help communicate with the other person.

在您使用桌面时，其他人仍然可以看到他们的桌面，因此他们可以看到您在做什么并进行后续操作。 窗口右上角的注释图标使您可以在屏幕上绘制注释，以帮助与其他人进行交流。

At any time, either person can end the connection simply by closing the application from the “Quick Assist” bar at the top of the screen.

任何时候，任何人都可以通过从屏幕顶部的“快速协助”栏中关闭应用程序来结束连接。

Watch out when modifying network settings. Some network setting changes may end the connection and require you re-initiate the Quick Assist connection with the other person’s help.

修改网络设置时要当心。 某些网络设置更改可能会终止连接，并需要您在其他人的帮助下重新启动快速协助连接。

The “remote reboot” option is designed to reboot the remote computer and immediately resume the Quick Assist session without any further input. This may not always work properly, however. Be prepared to talk the other person through signing back into their PC and re-initiating the Quick Assist session if there’s problem and this doesn’t happen automatically.

“远程重新启动”选项旨在重新启动远程计算机并立即恢复快速协助会话，而无需任何其他输入。 但是，这可能并不总是正常工作。 准备通过与其他人交谈来重新登录他们的PC，并在出现问题并且不会自动发生时重新启动“快速协助”会话。

如果您一个或两个都拥有Windows 7或8：使用Windows远程协助 (If One or Both of You Have Windows 7 or 8: Use Windows Remote Assistance)

If one of you hasn’t updated to Windows 10 yet, you won’t be able to use Quick Assist. Thankfully, you can use Microsoft’s older-but-still-useful Windows Remote Assistance tool, which is included on Windows 7, 8, and 10.

如果其中一个尚未更新到Windows 10，则将无法使用快速助手。 值得庆幸的是，您可以使用Windows 7、8和10附带的Microsoft较旧但仍然有用的Windows远程协助工具。

如何邀请某人提供帮助 (How to Invite Someone to Help)

If you want someone else to invite you to access their PC, you’ll need to walk them through the following steps. If you’re trying to give someone else access to your PC, go through the following steps.

如果您希望其他人邀请您访问他们的PC，则需要逐步完成以下步骤。 如果您想让其他人访问您的PC，请执行以下步骤。

First, open the Windows Remote Assistance application. You’ll find it by opening the Start menu and searching for “Remote Assistance”, and launching the “Windows Remote Assistance” application.

首先，打开Windows远程协助应用程序。 打开“开始”菜单，搜索“远程协助”，然后启动“ Windows远程协助”应用程序，即可找到它。

On Windows 10, the Windows Remote Assistance tool is a little hidden. You can still find it by opening the Start menu, searching for “Remote Assistance”, and clicking the “Invite someone to connect to your PC and help you, or offer to help someone” option.

在Windows 10上，Windows远程协助工具有点隐藏。 您仍然可以通过以下方式找到它：打开“开始”菜单，搜索“远程协助”，然后单击“邀请某人连接到您的PC并帮助您，或提供帮助某人”选项。

Assuming you want to get help with your PC, click “Invite someone you trust to help you”.

假设您希望获得有关PC的帮助，请单击“邀请您信任的人来帮助您”。

If Remote Assistance invitations have been disabled on your PC, you’ll see an error message. Just click “Repair” and the troubleshooting tool will offer to enable Remote Assistance for you.

如果您的PC上的远程协助邀请已被禁用，您将看到一条错误消息。 只需单击“修复”，故障排除工具将为您启用远程协助。

There are several different ways to invite someone. You can always create an invitation file by clicking “Save this invitation as a file” and send it—for example, with a web-based email tool like Gmail or Outlook.com. If you have an email program installed, you can click “Use e-mail to send an invitation”.

邀请某人的方式有几种。 您始终可以通过单击“将此邀请另存为文件”来创建邀请文件并发送，例如，使用基于Web的电子邮件工具(如Gmail或Outlook.com)发送邀请文件。 如果安装了电子邮件程序，则可以单击“使用电子邮件发送邀请”。

You may also be able to use Easy Connect. To use this feature, both you and your helper need to have Easy Connect available. This requires peer-to-peer networking features and may not be available on certain networks.

您也许还可以使用Easy Connect。 要使用此功能，您和您的助手都需要有Easy Connect。 这需要对等网络功能，并且在某些网络上可能不可用。

“Use Easy Connect” is the easiest option, if it’s available.

如果可用，“使用轻松连接”是最简单的选项。

If you select Easy Connect, you’ll be given a password. You need to provide this password to the other person and they can use it to connect to your PC. (This password is only valid for connecting to your PC while this window is open, and it changes each time you restart Windows Remote Assistance.)

如果选择“轻松连接”，将为您提供密码。 您需要将此密码提供给其他人，他们可以使用该密码连接到您的PC。 (此密码仅在此窗口打开时才有效用于连接到PC，并且每次重新启动Windows远程协助时都会更改。)

If the other person can’t use Easy Connect for some reason, you can click “save this invitation as a file”.

如果其他人由于某种原因无法使用Easy Connect，则可以单击“将此邀请另存为文件”。

You’ll be prompted to save an invitation file and given a password. Send the invitation file to the other person however you like—for example, by using Gmail, Outlook.com, Yahoo! Mail, or whatever other program you use.

系统将提示您保存邀请文件并提供密码。 将邀请文件发送给您喜欢的其他人，例如，通过使用Gmail，Outlook.com，Yahoo！ 邮件或您使用的任何其他程序。

Provide the person with the password, too. These are separate for a reason. For example, if you’re talking to someone on the phone, you may want to email them the invitation file and then tell them the password on the phone, ensuring no one who intercepts the email can connect to your PC.

也向该人提供密码。 由于某种原因，这些是分开的。 例如，如果您正在与电话上的某人交谈，则可能要通过电子邮件将邀请文件发送给他们，然后在电话上告诉他们密码，以确保没有人拦截电子邮件可以连接到您的PC。

另一个人如何连接 (How the Other Person Can Connect)

The person who connects to your PC will need to open the Windows Remote Assistance app on their PC and click the “Help Someone Who Has Invited You” option.

连接到您的PC的人需要在其PC上打开Windows远程协助应用程序，然后单击“帮助邀请您的人”选项。

The person who connects will either need to click “Use Easy Connect” or “Use an invitation file”, depending on whether they have an invitation file or just an Easy Connect password. If available, Easy Connect is the simplest option.

连接的人将需要单击“使用Easy Connect”或“使用邀请文件”，这取决于他们是否具有邀请文件或只是Easy Connect密码。 如果可用，则Easy Connect是最简单的选项。

If the person who connects has received an invitation file, they can also just double-click it and enter the password to connect.

如果连接的人收到邀请文件，他们也可以双击邀请文件并输入密码进行连接。

Depending on whether you’re using Easy Connect or not, the person who connects will either need to provide an invitation file and then the password displayed on the other PC, or just the password.

根据您是否使用Easy Connect，连接人员将需要提供邀请文件，然后提供另一台PC上显示的密码，或仅提供密码。

您现在已连接 (You’re Now Connected)

The person sitting in front of the computer will receive one last prompt asking if they want to authorize the connection. After they do, the person who connects will be able to see their screen. That person can either watch and provide instructions, or click the “Request control” button to request the ability to control the remote PC.

坐在电脑前的人将收到最后一条提示，询问他们是否要授权连接。 完成后，连接的人将可以看到他们的屏幕。 该人既可以观看并提供说明，也可以单击“请求控制”按钮以请求控制远程PC的能力。

The person sitting on front of the PC can still watch and see everything going on. At any point in time, they can close the Remote Assistance window to end the connection.

坐在PC前面的人仍然可以观看和看到所有发生的事情。 他们可以随时关闭“远程协助”窗口以终止连接。

There’s also a “Chat” button you can click on the toolbar, which will allow both people to text chat with each other while the Remote Assistance connection is established.

您还可以单击工具栏上的“聊天”按钮，在建立“远程协助”连接时，这两个人都可以彼此进行文本聊天。

Just be careful when modifying some network settings, as this could cause the Remote Assistance tool to disconnect and you may have to set up the connection once again.

修改某些网络设置时请务必小心，因为这可能导致“远程协助”工具断开连接，您可能必须再次设置连接。

翻译自: https://www.howtogeek.com/268808/how-to-use-windows-10s-quick-assist-to-remotely-troubleshoot-a-friends-pc/

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