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管理英语4
— ________________________________________
— A successful businessman's management experience.
What do they learn?
What is the talk show about?
Why do they have a discussion?
— ________________________________________
— Achievement.
What are they obsessed with?
What prize do they get?
Which position are they in?
— ________________________________________
— Listen carefully, think before you speak and manage confl icts diplomatically.
What skills do we need in communication?
What talents shall we carry with us?
What shall we do in a talk show?
— ________________________________________
— Training.
What is a good way to upgrade ourselves?
What is the most important strategy in success?
What is the purpose of our business?
— ________________________________________
— Talk show.
What business do they do?
Which program did they watch?
What is their course about?
AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
more likely
more like
more unlikely
AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.
A. more likely
B. more like
C. more unlikely
After days of investigation, the police were ____ reality.
looking into
approaching
finding
After days of investigation, the police were ____ reality.
A. looking into
B. approaching
C. finding
How do you get your members to ______ as a team?
A. pull apart
B. pull up
C. pull together
I like to think ______. I am always the one finding new ways to a situation or challenge.
inside of the box
of the box
outside of the box
I like to think ______. I am always the one finding new ways to a situation or challenge.
A. inside of the box
B. of the box
C. outside of the box
In high school, I am equally comfortable______as a member of a team and independently.
to work
working
work
In high school, I am equally comfortable______as a member of a team and independently.
to work
working
work
Self-esteem needs might include the ______ from a workplace.
A. rewards
B. rewarded
C. rewarded
Self-esteem needs might include the ______ from a workplace.
rewards
rewarded
rewarded
The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.
that
which
in which
The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action.
that
which
in which
This is the man ______ last night.
A. whom I saw him
B. whom I saw
C. what I saw
______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
Standing
Stand
Stood
______ on the hilltop, you could enjoy the scenery of the city bathed in the sun.
A. Standing
B. Stand
C. Stood
______ the importance of English, we should put more effort into it and try to learn it well.
A. Given
B. Giving
C. Gave
______ the importance of English, we should put more effort into it and try to learn it well.
Given
Giving
Gave
______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.
A. Therefore
B. But
C. Although
______ we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service.
Therefore
But
Although
— This project is too big for me to finish on time.
—________________.
A. Please do me a favor
B. That is a daydream
C. I'll give you a hand
— This project is too big for me to finish on time.
—________________.
Please do me a favor
That is a daydream
I'll give you a hand
All these ideas are just floating around but ________
the legwork is really not my style
if you don't complete tasks, you won't get promoted
many times you don't follow through
nothing is really getting done
sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours
I come up with concepts and start them, but ________
the legwork is really not my style
if you don't complete tasks, you won't get promoted
sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours
many times you don't follow through
nothing is really getting done
You have a lot of talent, but ________
nothing is really getting done
many times you don't follow through
sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours
if you don't complete tasks, you won't get promoted
the legwork is really not my style
You have a lot of good ideas and you start quite a few different projects, but ________
sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours
if you don't complete tasks, you won't get promoted
nothing is really getting done
the legwork is really not my style
many times you don't follow through
According to Koontz and Weihrich, the forces for change may come from _________.
the employers
the employees
the inside and outside
According to the summary addressed by the team leader, the conclusion “everybody's business is nobody's business” could be drawn.
对
错
Alison doesn't agree with Sean's suggestion dealing with John.
对
错
All the employees attending the team building event had two chances to blow up a balloon. If the balloon blasted twice, they failed.
对
错
All the following are signs of change EXCEPT _________.
outsourcing and relocation
growth and innovation
production and safety
Cathy is asked to discuss a work problem about ____________ with her boss.
lack of efficiency.
a new supervisor.
a former team member.
Change is a time when people are confident about their skills and capabilities.
对
错
Communicating sincerely is always the best.
对
错
Communication and leadership don't always go hand in hand.
对
错
Confirming reception of the sent messages means ____________.
the messages are sent to the right receivers.
the messages are correctly written.
the messages are correctly understood.
For a workplace culture to be positive, the direction and actions of the business must _________.
be in agreement with the core values of the employees
exclude the core values of the employees and their families
be different from the core values of the employees
Google employees have the freedom to _________.
play bowling with their colleagues at work
spend certain time on their chosen projects
use the totem pole with their colleagues
How did David Marcus persuade the employees who were not interested in PayPal?
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
No, it is not. It has revealed PayPal's problems in morale and culture.
Passion, enthusiasm, and professionalism.
He said that they should leave the company and find something they embrace.
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
You can compel the staff to use it, but you cannot force consumers to buy it.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
How does 3M create its innovation culture?_________
Recognize innovation in every part of the company.
Put innovation at the heart of strategy.
Define jobs around innovation.
How does Google motivate its employees?_________
TPromoting the employees to higher job positions.
Offering entertaining equipment in the employees' office.
Providing a friendly work culture in the company.
In the past few years,_________
little has changed
nothing has changed
much has changed
In the second round, the employees only focused on finding out their own balloons, so only few of them found balloons with their names.
对
错
In the third round, the employees were required to share the name information on each balloon they got.
对
错
Is it right for what David did to his employees?
You can compel the staff to use it, but you cannot force consumers to buy it.
No, it is not. It has revealed PayPal's problems in morale and culture.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
He said that they should leave the company and find something they embrace.
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
Passion, enthusiasm, and professionalism.
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
Mable thinks that this change of manufacturing process is _________.
too early
in time
too late
Melinda _________ sees Smith.
rarely
often
sometimes
Melinda thinks that Mable has _________.
changed a lot
changed a little
not changed at all
Most of the 35 employees were good solution sharers and knew well about teamwork.
对
错
Observation is as important as communication when you want to know what people really think.
对
错
Positive cultures have _________ to do with leadership vision and values.
little
much
a little
Scholars seldom discuss change management.
对
错
Sometimes it is success-hindering that you do not share when you work in a team.
对
错
Teams work best when _________.
they earn more money than others
they know what they are expected to do
they are supported by the management
The 35 employees who had come together for a team building event were young, smart and passionate.
对
错
The formation from idea to innovation needs _________.
failure and courage
support and cooperation
discussion and revision
The phrase “break this up” is closest in meaning to _________.
damage
separate
end
The phrase “sets the tone” in Para. 3 means _________.
establishes a particular style or character
Ldetermines the quality of a sound
decides the shades of a color
The place of this team building event was not a normal cafeteria.
对
错
The private and the public sector should develop in a否 _________ way.
separate
independent
cooperative and interdependent
The private and the public sector should develop in a否 _________ way.
cooperative and interdependent
independent
separate
The say-do gap happens when people misunderstand their leader's intention.
对
错
The word “change” is the essence of what is happening in the world today.
对
错
The word “prerequisite” in Para. 3 probably means _________
required as a prior condition
prior to request
going after something
There were many filled balloons in the cafeteria.
对
错
Using technical jargon makes a leader convincing.
对
错
What displeased David Marcus and made him to write a critical letter to his employees?
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
He said that they should leave the company and find something they embrace.
Passion, enthusiasm, and professionalism.
No, it is not. It has revealed PayPal's problems in morale and culture.
You can compel the staff to use it, but you cannot force consumers to buy it.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
What is Google's secret to success?_________
Paying high salary to the employees and practicing strict management.
Encouraging among employees the aspiration to be No. 1 in the world.
Valuing the happiness of its employees as much as innovating good products.
What is necessary in creating an innovation culture?_________
Communication.
Courage.
Imitation.
What is the main contribution to the latest problem according to Cathy?
Very little concentration.
Too much training.
Frequent absence.
What kind of company is Google?_________
A large global enterprise.
A medium-sized international company.
A large American company.
What kind of qualifications should a CEO have?
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
No, it is not. It has revealed PayPal's problems in morale and culture.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
Passion, enthusiasm, and professionalism.
He said that they should leave the company and find something they embrace.
You can compel the staff to use it, but you cannot force consumers to buy it.
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
What should David find out about his staff's not using the app?
You can compel the staff to use it, but you cannot force consumers to buy it.
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
Passion, enthusiasm, and professionalism.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
No, it is not. It has revealed PayPal's problems in morale and culture.
He said that they should leave the company and find something they embrace.
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
What should you do after you are given a bad performance review?_________
Insist on making comments.
Quit your job immediately.
Learn from the review.
What should you do if you do not agree with the bad performance review?_________
Make a written statement on your own behalf if it is allowed.
Tell the boss directly that you do not agree with the review.
Do not express your different understanding in a written statement.
What should you do when you are given a bad performance review?_________
Stay calm and listen carefully.
Make immediate remarks.
Argue with your boss.
When faced with internal problems, what should a good CEO do at first?
He said that they should leave the company and find something they embrace.
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
You can compel the staff to use it, but you cannot force consumers to buy it.
Passion, enthusiasm, and professionalism.
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
No, it is not. It has revealed PayPal's problems in morale and culture.
Which is NOT mentioned in the creation of innovation?_________
Put innovation into effect.
Put innovation in the extremely key place of the strategy.
Develop innovation in every part of the company.
Which of the following is TRUE about a positive culture?_________
A positive work culture will give workers more satisfaction.
Once a positive culture is built, it will take care of itself.
If workers are satisfied, they will not work hard any more.
Who founded Google?_________
Sergey Brin.
Larry Page and Sergey Brin.
Karen May.
Who is the returned overseas student?_________
Mable.
Peter.
Melinda.
Why is it a bad idea to force the staff to accept the products they are not embracing?
He should find the root of the problem and figure out how to fix it with his executive board and even the whole company.
You can compel the staff to use it, but you cannot force consumers to buy it.
Why are the employees not using the app? If they use it, how should it be improved? What are their needs?
Some of his employees didn't want to install the PayPal app, and others didn't even remember their PayPal passwords.
He said that they should leave the company and find something they embrace.
No, it is not. It has revealed PayPal's problems in morale and culture.
Passion, enthusiasm, and professionalism.
Why should we understand the cause of a bad performance review?_________
Because it prevents the employee from professional growth.
Because it encourages and motivates the worker to do better.
Because it helps the employee to get promoted immediately.
Workplaces are _________ in terms of cultural differences.
similar
diversified
unified
You are very enthusiastic and we appreciate that, but ________
the legwork is really not my style
nothing is really getting done
sometimes you can be a bit over-the-top. You are too loud, or you tell inappropriate jokes during office hours
many times you don't follow through
if you don't complete tasks, you won't get promoted
_________ is the cause of great changes in companies in the U.S. and abroad.
Industrialization
Informatization
Globalization
a pay incentive every month
对
错
adaptable
对
错
alert
对
错
aware
对
错
conservative
对
错
did not connect with the German colleagues
对
错
didn't have enough work-hands
对
错
dividend
对
错
employee of the month
对
错
extra bonus
对
错
eye contact
Non-Verbal Communication
Verbal Communication
facial expression
Non-Verbal Communication
Verbal Communication
flexible
对
错
fun activities
对
错
gesture
Non-Verbal Communication
Verbal Communication
got behind
对
错
got slack on their work
对
错
had to work in the office
对
错
lacked money
对
错
optimistic
对
错
posture
Non-Verbal Communication
Verbal Communication
push money
对
错
rigid
对
错
space
Verbal Communication
Non-Verbal Communication
special fun days once or twice a year
对
错
stiff
对
错
touch
Verbal Communication
Non-Verbal Communication
vote on the most helpful employee
对
错
were low efficiency in communication
对
错
worked flexibly
对
错
A child's character is greatly influenced by his home ________.
A. case
B. environment
C. situation
Alison doesn't feel good about the meeting yesterday.
对
错
All _____ glitters (闪闪发光) is not gold.
A. that
B. which
C. what
All the _____ guests are seated in the front row.
A. distinguishing
B. extinguishing
C. distinguished
All the team members tried their best. We lost the game, _________.
A. however
B. therefore
C. since
Allocative failure does NOT happen when ____________.
the right information goes to the right place
a company gathers false information
the correct information is not received by the right person
An agreement was reached on the _____ of mutual respect and mutual interest.
A. basic
B. base
C. basis
An appreciated gift and the gesture of providing it will ______ your coworker's day.
A. look up
B. light up
C. lift to
At a rough ________, we will take another four weeks to finish this plan.
A. estimate
B. value
C. account
By the end of the year, the sales plan for the next year______.
A. will be made
B. will have been made
C. have been made
Chinese Whispers is ____________.
the fact that Chinese people who don't normally talk very loudly
a person who whispers in Chinese
a game to pass message around in a whisper
Companies are ______ interested in your soft skills ______ they are in your hard skills.
A. so… that…
B. as…as…
C. not…until…
Compared ______ English, Chinese is generally believed to be more difficult to learn.
A. with
B. from
C. against
Compared ______ English, Chinese is generally believed to be more difficult to learn.
with
from
against
Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
A. that
B. those
C. /
Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.
that
those
/
Cultural differences are generally reflected in _________ aspects..
three
four
two
Effective leaders distill complex thoughts and strategies into simple, memorable terms __________ colleagues and customers can grasp and act upon.
A. when
B. that
C. who
Even the best continually seek ways to ______ their skills.
A. sharp
B. sharpener
C. sharpen
Every time I tried to say something, he would ______ to something else.
A. move off
B. move on
C. move over
Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and their well-being.
A. as if
B. even if
C. like
Good work ________ good pay.
A. deserves
B. requests
C. deserts
He ordered that nothing ________ until the police arrived.
A. was touched
B. should be touched
C. had been touched
He will write to me as soon as he ______ home.
A. will have returned
B. returns
C. will return
He's left now, but productivity hasn't ______that much.
A. carried on
B. caught up
C. picked up
How do you improve a bad performance review?_________
Learn what the person who gives the review may think.
Understand the established performance standards.
Learn more about what the employee wants or expects.
How will the time and money invested in training finally pay off?_________
In reducing workers.
In more productivity.
In increased profits.
I believe that I have a lot to contribute ______ a team environment, and am comfortable in both leadership and player roles.
A. to
B. with
C. for
I have been very lucky to have had ______ managers during my career so far.
A. terrific
B. terrible
C. terrifying
I think a big part of it is ______ we know how to have fun on the job.
A. that
B. which
C. why
I think the primary ______factor is there's been so much absence lately.
contributing
causing
affecting
I think the primary ______factor is there's been so much absence lately.
A. contributing
B. causing
C. affecting
If demand is rising but the firm __________ from communication failure, then stocks will fall and there will be understaffing.
A. has been suffering
B. is going to suffer
C. is suffering
If you do not admit that change happens, it will only make things more difficult for you.
对
错
In order to survive, every industry has to go through dramatic changes.
对
错
In the famous British Army Commander story, it was probably at the step of ____________ that went wrong in the communication chain.
conceiving
decoding
sending
In today's environment, __________ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in.
A. where
B. when
C. while
It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.
A. that
B. /
C. which
Learning new things has always been a great ______ for me.
A. motivator
B. motivate
C. motivation
Linda walked at the head, ________ by her colleagues.
A. followed
B. following
C. to follow
My leather shoes cost me ________ the last pairs I bought.
A. three times as
B. three time as
C. three times as much as
On hearing the news of ______ the major exam again, the girl burst into tears.
A. her having failed
B. she failed
C. her being failed
Please ask the solicitor what his ________ would be to take the case to court.
A. fare
B. fee
C. salary
Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.
A. reform
B. reproduce
C. reduce
Regular and concrete feedback is important ______ who is not performing up to her potential.
A. when to deal with a worker
B. when dealing with a worker
C. when dealt with a worker
Some workers resist to robots replacing men because they are afraid of the following reasons EXCEPT_________.
robotics is new to them
they will be laid off
their benefits will be reduced
Supervisors should ______ their employees in two-way communication so that understanding takes place.
A. enable
B. engage
C. encourage
Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute.
A. treated
B. viewed
C. known
The Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers.
A. how to
B. on what to
C. on how to
The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy's restaurant.
A. these
B. those
C. which
The key ______ successful implementation is clearly communicating the strategy to the whole company.
A. to
B. in
C. of
The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff.
A. exceeds
B. excellent
C. excels
The majority of these team challenges ______ anywhere.
A. can deliver
B. are delivered
C. can be delivered
The reason _____ he was absent from class yesterday was that he was ill and hospitalized.
A. for
B. why
C. that
The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process.
A. imply
B. indicate
C. interrupt
The workmen want to ________ the number of working hours and to increase pay.
A. delete
B. decrease
C. depress
Their economy is export ______.
A. oriented
B. orientating
C. orientation
There is no _____ the fact that he is the best student in the class.
A.
deny
B.
denies
C.
denying
They depend on each other to survive. In other words, they are ______ for survival.
A. interwoven
B. interdependent
C. international
They have come to the conclusion ________ this winter will be even colder than before.
A. that
B. for
C. which
To build the reservoir（水库）， thousands of people have to be_______ .
A. relocated
B. repeated
C. reopened
We ________ with achievement.
done
are obsessed
catch up
We ________ with achievement.
A. done
B. are obsessed
C. catch up
We need ________ communication skills: listen carefully, think before you speak and manage conflicts diplomatically.
A. outstanding
B. plain
C. general
Wendy suggests that we ________ tomorrow.
A. shall go
B. should go
C. will go
What can we expect ____him?
A. in
B. from
C. on
What does the boss propose to solve the problem?
To replace Cathy with a team member.
To have someone to do Cathy's job when she's away.
To cut off some training.
What you need to do is to keep things short and sweet, just the ______.
A. questions
B. topics
C. highlights
When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
A. complicated
B. constant
C. corporate
When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we're going to a dance.”
A. was
B. had
C. have
Which of the following cases belongs to human failure?
Decreasing creativity across departments.
Increasing customer complaints.
Adequate communication between departments.
Which of the following statements about Cathy's boss is NOT TRUE?
She doesn't blame Cathy for the current problems of her team.
She identifies the problems and offers her solution to Cathy.
She leaves all the problems to herself.
Which of the following statements is TRUE?_________
Change management enjoys great popularity in industrialized countries.
People know little about change management in industrialized countries.
Change management is unpopular in industrialized countries.
Who has caused some problems amongst the team in the past?
Gary.
Frank.
Cathy.
Who was ______ the meeting？
A. chairing
B. leading
C. charging
Without his assistance, I ________ the research last month.
A.
would not have completed
B.
could not finish
C.
should not finish
_____ there is smoke, there is fire.
A. If
B. When
C. Where
______ CEOs spend planning, the more profitable their companies are.
A. The more time
B. The more
C. The less time
______ clearly communicate with and actively listen to employees is essential to improve their performance.
A. Be able to
B. Being able
C. Being able to
______ his anger the employees called him Mr. Thunder, but they loved him.
A. Due to
B. In spite of
C. Because
______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.
A. Not only
B. Do not only
C. Not only do
______ the job, employers don't want to hire people who are difficult to get along with.
A. Despite of
B. Regardless
C. Regardless of
_____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.
A. With
B. As well as
C. For the sake of
body movement
Verbal Communication
Non-Verbal Communication
open
对
错
please ______ your hand if you have any question at all.
A. raise
B. rise
C. arise
tone
Non-Verbal Communication
Verbal Communication
voice
Non-Verbal Communication
Verbal Communication
— Can I have three days off next week, Mr. Smith?
— _____. I can manage without you.
A. I'm afraid not
B. Of course
C. It depends
— Could I borrow your iPad for a few hours?
—_____________
A. Yes, you can.
B. Sure, here you are. Enjoy your time.
C. It doesn't matter.
— Could you give us a speech on management functions some day this week?
—________________.
A. That'a good idea
B. No, I already have plans
C. I'd love to, but I'm busy this week
— Do you know where I can repair my motorcar?
— ____________
A. It's cheap to repair a motorcar.
B. Around the street corner.
C. You drive too fast to damage it.
— Do you mind if I use vouchers to spend in a restaurant?
— __________
A. Yes, please.
B. Not at all. Go ahead.
C. No, thank you.
— Don't worry, Mum. The doctor said it was only a common cold.
— ________ ! I'll tell Dad there's nothing serious.
A. What a relief
B. How surprising
C. I'm so sorry
— Have you already paid? What's my share of the bill？
— _________. It wasn't very much.
A. It's my share
B. None of your business
C. Don't worry about it
— Haven't seen you for ages. What are you busy doing now?
— ____________
A. Yes ,long time no see.
B. Yeah, thanks for coming.
C. I am working part time in a bookstore.
— I am sorry for what I have said to you.
—_____________
A. No problem.
B. I'm sure about that.
C. Don't think any more about it.
— I think I have made a great mistake.
— ____________
A. I don't think so. You really made an error.
B. I don't think so. It's really terrible.
C. I don't think so. It's not your fault.
— I think things have been a bit difficult for us the last couple of months.
—__________. We've been working hard, but still getting behind.
A. You're right
B. I'm afraid
C. I don’t think so
— I'd like a wake-up call at 7:00 a.m., please!
— OK,________________ .
A. You will certainly make it.
B. I'll make sure you get one.
C. just do what you like.
— If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.
A. I am not sure
B. I can see that
C. I know that
— If you don't believe in yourself, no one else will.
— _____. Confidence is really important.
A. That's not the point
B. I don't think so
C. I couldn't agree more
— Is it possible for you to work out the plan tonight?
—__________
A. I'll do that.
B. I think so.
C. I'd love to.
— Over-the-top? You mean…
— ____________
A. Well, sometimes your co-workers feel that you are too loud.
B. No, I don't.
C. Thanks a lot.
— Sorry for being late. I should have called you earlier.
—__________. I've just arrived
A. That's no trouble
B. You are welcome
C. That's all right
— Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.
A. of course
B. it doesn’t matter
C. no hurry
— The Auto Show in the City Stadium has been canceled.
— Oh, no！_________
A. What a pity!
B. It doesn't matter!
C. It's not interesting at all!
— The trip ought not to take more than an hour.
— ____________ . It is at least two hours.
A. I guess so
B. You must be joking
C. It depends
— We could let some of the staff work from home.________________?
— That's a good idea.
A. Do you have any good ideas
B. What do you think of it
C. Is there anything else
— What are your teammates like?
—_____________
A. They are all warmhearted and helpful.
B. They all like sports and games.
C. They are all good friends.
— Which of these hats do you want?
— _______ . Either will do.
A. I don't mind
B. No problem
C. Go ahead
— Who should be responsible for the accident?
— The boss, not the workers. They just carried out the order ______.
A. as are told
B. as told
C. as they told
— Why didn't you come to my birthday party yesterday?
— ____________
A. Excuse me, my friend sent me a flower.
B. Sorry, but my wife had a car accident.
C. Fine, I never go to birthday parties.
— Will you go on a picnic with us tomorrow?
—____________________.
A. Yes, but I'll have English classes
B. Sorry, I have an appointment with Dr. Brown
C. I'm afraid I have no idea
— Will you help me arrange a meeting with Mr. Brown, please?
—_____________
A. No, no way.
B. No, I can't.
C. Sorry I can't. I have to finish my project right now.
— Wow! This is a fantastic project! I've never known you're so creative.
— __________
A. Don't mention it.
B. Great, I dare to say I am a talent.
C. Thanks for your compliments.
— You have to believe in yourself. No one else will, if you don't.
— ____________________Confidence is really important.
A. It's not my cup of tea.
B. I don't think so.
C. I couldn't agree more.
— You'd better not push yourself too hard. You can ask the team and listen.
— __________
A. You are right.
B. No, we can't do that.
C. I think it will kill our time.
— __________
— You might as well write a thanks-note.
A. How do you like the rewards?
B. What do you do with the rewards?
C. Could you suggest some ways of the rewards?
— ____________________________
—Actually I prefer working on my own.
A. Could I use this dictionary?
B. May I open the window to let in some fresh air?
C. Do you prefer teamwork or working individually?
—Can I get you a couple of tea?
—_________________________.
A. That's very nice of you
B. With pleasure
C. You can, please
—How can you explain the latest situation?
—____________________,I know it is all my fault.
A. Sorry
B. Excuse me
C. I'm afraid
—How did your meeting go yesterday?
— ____________________actually, it was really frustrating.
A. Not so good
B. Very good
C. Nothing special
—I'm going to Beijing for a few days.
— _______. I wish I could go with you.
A. It doesn't matter
B. Forget it
C. I really envy you
—It's about a successful businessman's management experience, isn't it?
— ____________
A. My pleasure!
B. That's right!
C. It's up to you!
—Scott，I'd like to have your opinions about my written report.
—________________ But I have one suggestion.
A. That's a good idea.
B. You are too modest.
C. It looks fine to me.
—_____________
— I'd like to have this film developed.
A. What's it?
B. May I help you?
C. What do you want?
—____________________identify the problems that have been occurring?
—Well, as you know, the problems we had with Gary caused a lot of friction among the team.
A. What would you
B. Will you
C. Are you able to
Alison and Sean attended the meeting together.
对
错
Alison has a communication problem with Sean.
对
错
How do we expect to compete with a company that has such a huge ______ and huge resources?
A. recommendation
B. reduction
C. reputation
Sean thinks Alison is not a good employee.
对
错
Alice: food lover
restaurant gift card
free laundry coupon
an extra-days holiday
leave an hour early
two nights at a beach resort
company lunches
book card valued $500
vouchers for stores
Playstation 4
E-book reader
David: an environmentalist; interested in reading very much
two nights at a beach resort
E-book reader
book card valued $500
an extra-days holiday
leave an hour early
restaurant gift card
Playstation 4
company lunches
free laundry coupon
vouchers for stores
Emma: loves reading and wants to be a book owner
leave an hour early
company lunches
an extra-days holiday
free laundry coupon
two nights at a beach resort
E-book reader
Playstation 4
book card valued $500
vouchers for stores
restaurant gift card
Kevin: loves playing computer games
vouchers for stores
company lunches
an extra-days holiday
restaurant gift card
Playstation 4
free laundry coupon
book card valued $500
two nights at a beach resort
leave an hour early
E-book reader
Stacy: too busy to wash clothes; always goes to the laundry
company lunches
leave an hour early
vouchers for stores
book card valued $500
an extra-days holiday
two nights at a beach resort
restaurant gift card
free laundry coupon
E-book reader
Playstation 4
Stephen: wants to give his bride a surprise
vouchers for stores
two nights at a beach resort
Playstation 4
company lunches
book card valued $500
leave an hour early
free laundry coupon
restaurant gift card
an extra-days holiday
E-book reader
An organization called Founders Forum has a clever and amusing method.
Doubtless, the next president will policies and take credit for helping this inevitable transformation.
Some additional lessons might get you up to the demanded by the examiners.
A good CEO is to get out among the staff and listen to them, but not to them.
Consumers cannot be to pay for something they don't really need.
David Marcus from his responsibility to find out the reasons of PayPal employees' refusal to use PayPal products.
David Marcus “ ” some of his employees to go and find jobs elsewhere.
Every night when I came home from my desk job I would my blog.
Games both young and old to find creative solutions, practice new skills, and keep their brains active.
His exuberance and colorful commentary were an early draw for the new sports channel.
Marcus should address his failure in leadership by .
Military and business leaders that embody this principal their team and earn respect.
Offer suggestions on how the work while you're away.
Passengers will be allowed to the cabin.
PayPal employees didn't what they made.
The art of these churches encompasses which demonstrate the relation between Eastern and Western Christian Art.
The employees of PayPal for not using PayPal products and not remembering their PayPal passwords.
The school is pushing the bounds of blended learning with a Flex model that is -based.
The way to motivate staff by PayPal's CEO has its internal culture and morale problems.
There's no indication that Bulgari intends to the boldness of its designs.
They've earned that right over the years and set the for the rest of us.
To measure each job, CareerCast.com used four core : pay, outlook, work environment, and stress.
We'll see if the president can on his January speech outlining our new strategy.
You can also Forbes Magazine building on Twelfth Street and Fifth Avenue.
In terms of money, he's quite rich, but not in terms of happiness.
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards.
An employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
Creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it.
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging.
He hit the nail on the head when he mentioned that the company was actually facing the danger of bankruptcy.
Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes.
If you value people, and care about them as whole people, one thing you do is give them a voice, and you really listen.
Make comments or remarks only when asked for them.
The culture of any organization, although it may be hard to measure precisely, nevertheless exists and is generally recognized by its employees.
The political community is composed of a number of diverse economic and functional groups.
The role of culture in influencing employee behaviors appears to be increasingly important in today's workplace.
The way you respond to this appraisal can make all the difference in the next one.
There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates.
This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
This is one of the reasons why we cannot compete with joint ventures.
Use ice breakers and teamwork exercises at meetings.
Why does his team hold an advantage in the winter game?
Working for Google comes with perks that most other organizations can't provide — bowling alleys, free haircuts, gym memberships, and shuttles to and from work.
You'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.
企业文化的七个主要特点是：大胆创新，注重细节，结果导向，以人为 本，团队精神，积极进取和稳定发展。(characteristics)
文化在机构内至少发挥着五种作用。(perform)
机构文化的第四个作用是加强社会体系的稳定。(enhance)
Complete the apology letter with the given Chinese.
Dear Mrs. Smith,
I am writing to _____1_____(为……道歉) passing notes in class.
I realize that you were discussing important concepts that are going to help us write our upcoming analysis essays and do well on the final, and I should have been _____2_____(密切关注)._____3_____(从现在开始), I’ll limit my classroom communication to helpful comments that are _____4_____（有关）the subject matter and wait to discuss personal things until after class.
I also wanted to thank you for giving me a warning _____5_____(代替) detention because my coach would have benched me if I had been late to practice. I _____6_____(承诺) you won’t have to make that decision again.
_____7_____(谨上),
KellyTammen
Make an action plan based on the following hints of steps. The first line has been done for you.
Action Steps：
A. Identify wasteful usage.
B. Identify person(s) or department(s) with highest supply usage.
C. Perform audit（审计；审核）of supply costs for last 24 hours.
D. Perform audit of supply usage for last 24 hours.
E. Shop（解聘，辞退）suppliers.
F. Negotiate new supply rates.
G. Create standard supply list and utilization controls.
H. Evaluate supplier agreements.
| Objective | Priority | Action Steps | Responsible Person (who) | Due date (when) | Status |
| Reduce office supply costs by 10% by the end of the 4th quarter. | |||||
| 1 | C | Jack Brown | September 15 | Completed | |
| 2 | |||||
| 3 | |||||
| 4 | |||||
| 5 | |||||
| 6 | |||||
| 7 | |||||
| 8 |
根据短文听读中的文章内容，列出影响成功实施战略计划的关键因素。
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
What We Have Here: A Failure to Communicate
It is the weirderweirdestweird
thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay connectingconnectedto connect
— with anyone.
off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of uncountablecountablecountless
communication devices, conversations can still be troublesome. Questions are asked and answered outawaywithin
of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.
阅读理解：根据文章内容，完成选择题。
A Teamwork Game
A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at ABC
.
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
.
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity?ABC
A. 30.
B. 35.
C. 5.
4. Which statement below is correct?ABC
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees?ABC
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, ableunablesuitable
to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something terriblepracticalwonderful
could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of newspapermail
had been received and sorted. As patientsa familynurses
, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and successfullybitterlyweakly
. These letters, we realized, had to be shared. And so here we offer one of them to you.
二、阅读理解：根据文章内容，判断正误（共50分）。
Create a Positive Workplace Culture
In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
操作提示：正确选T，错误选F。
1. A positive work culture will give workers more satisfaction.TF
2. Positive cultures have a lot to do with leadership vision and values.TF
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive.TF
4. In competitive markets, leaders are under more and more pressure to keep a positive work culture.TF
5. Positive work culture can be built in a short period of time.TF
二、阅读理解：根据文章内容，判断正误（共50分）。
Vision and Execution: Two Sides of a Successful Strategy
A strategic plan is not the end goal of the strategic planning process – it is the framework for successfully implementing a strategy. Until a strategic plan is put into effect, it has no real value.
There are several keys to successful implementation. First, people directly involved in executing the strategy must be included in the planning process. Strategic planning is no longer a top-down directive. Without the input and feedback of the people responsible for executing on the strategy, a seemingly solid strategy is likely to fall apart when implementation is attempted.
The next key to successful implementation is clearly communicating the strategy to the whole company. The communication should ensure that everyone in the company understands and accepts the strategy as the best path forward, and not simply the leadership's latest idea. Without clear communication, employees lack a sense of ownership and clarity of purpose. When a strategy is not understood or embraced, it usually results in misunderstanding and uneven commitments to implementation.
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operations. Even the most brilliant strategy faces failure if it cannot be explained clearly and concisely.
操作提示：正确选T，错误选F。
1. The final goal of the strategic planning process is a strategic plan.TF
2. A strategic plan is valuable if it is executed.TF
3. There are four keys to successful implementation.TF
4. A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy.TF
5. Leadership's idea determines all.TF
Job Titles:Top managers
1．Technical skills HighAbove AverageAverageLow
2．Human skills HighAbove AverageAverageLow
3．Conceptual skills HighAbove AverageAverageLow
4．motivation to manage HighAbove AverageAverageLow
Job Titles:Middle managers
1．Technical skills HighAbove AverageAverageLow
2．Human skills HighAbove AverageAverageLow
3．Conceptual skills HighAbove AverageAverageLow
4．motivation to manage HighAbove AverageAverageLow
Job Titles:First-line managers
1．Technical skills HighAbove AverageAverageLow
2．Human skills HighAbove AverageAverageLow
3．Conceptual skills HighAbove AverageAverageLow
4．motivation to manage HighAbove AverageAverageLow
Job Titles:Team leaders
1．Technical skills HighAbove AverageAverageLow
2．Human skills HighAbove AverageAverageLow
3．Conceptual skills HighAbove AverageAverageLow
4．motivation to manage HighAbove AverageAverageLow
（英译汉）下面的句子描述的是优秀团队中的哪些成员。
1. Team Leader: A team leader is the heart of the team. He / She guides the way for the rest of the group. 务实者行家里手/内行协调者队长/组长鼓舞者
2. Team Maven: All strong teams need individuals who are highly focused on knowledge — both acquiring and sharing it. 务实者行家里手/内行协调者队长/组长鼓舞者
3. Team Realist: While enthusiasm and soaring imaginations are indeed important qualities for teams to possess, it's also imperative for groups to be grounded in reality. 务实者行家里手/内行协调者队长/组长鼓舞者
4. Team Communicator: When situations get a little stressful or tense, communicators serve as bridges between the various members. 务实者行家里手/内行协调者队长/组长鼓舞者
5. Team Supporter: If a team encounters a tough obstacle, it's the job of the most passionate person to see the bright side of it — and then figure out how to use it. 务实者行家里手/内行协调者队长/组长鼓舞者
你认为以下10种激励方式哪些适合男性哪些适合女性，为每种激励方式匹配合适的图片。
1. It is important for me to keep my deadlines.
2. I need to feel respected.
3. I must know the truth.
4. Listening to others' stories comes natural to me.
5. It is very important for me to succeed at what I set out to achieve.
6. It is important for me to attain my goals.
7. I often rely on my intuition.
8. It is exciting to generate new initiatives.
9. It's important for me to have balance in my life.
10. My empathy is important resource to me.
匹配信息，了解世界著名管理大师。
A. Chairman and CEO of General Electric between 1981 and 2001.
B. One of the world's most sought-after leadership and personal success experts.
C. Management consultant, author of Management: A Global Perspective.
D. American organizational theorist and a consultant for many business organizations,co-author of Principles of Management.
选择词汇补全句子，学习有关变革的谚语。
It is not the adaptablebuildingfightingfocusstrongestintelligent
of the species that survives, nor the most adaptablebuildingfightingfocusstrongestintelligent
that survives. It is the one that is most to change. — Charles Darwin
（不是强者生存，也不是智者生存，而是适者生存。——查尔斯·达尔 文）
The secret of change is to adaptablebuildingfightingfocusstrongestintelligent
all of your energy, not on adaptablebuildingfightingfocusstrongestintelligent
the old, but on adaptablebuildingfightingfocusstrongestintelligent
the new. — Socrates
（改变的秘诀不是全力以赴与过去作斗争，而是集中精力打造全新的自我。——苏格拉底）
听力理解：听录音，判断正误。
请听录音：
操作提示：正确选“T”，错误选“F”。
1. Two different corporate cultures are discussed in the dialog. TF
2. Melinda's company also has a creative culture. TF
3. According to Jack, the important thing is to hire the right employees in the first place. TF
4. In a creative culture teamwork is not encouraged. TF
5. A creative culture is better than a collaborative culture.TF
阅读理解：根据文章内容，判断正误。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
1. Performance management is a very important part of any quality human resource system.TF
2. The aim of performance management is to punish the unqualified employees.TF
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.TF
4. Every enterprise can expect high performance from each employee.TF
5. “Performance management” is also called “performance appraisal”.TF
阅读理解：根据文章内容，判断正误（共50分）。
Tips for Team Building
When you think of team building, do you immediately picture your group off at a resort playing games or hanging from ropes? Traditionally, many organizations approach team building in this way but, then, they wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work.
I'm not averse to retreats, planning sessions, seminars and team building activities — in fact I lead them — but they have to form part of a much larger teamwork effort. You will not build teamwork by “retreating” as a group for a couple of days each year, instead you need to think of team building as something you do every single day.
• Form teams to solve real work issues and to improve real work processes. Provide training in systematic methods so the team expends its energy on the project, not on trying to work out how to work together as a team to approach the problem.
• Hold department meetings to review projects and progress, to obtain broad input, and to coordinate shared work processes. If there is friction between team members, examine the work processes they mutually own — the problem is not usually their personalities; instead, it is often the fact that the team members haven't agreed on how they will deliver a product or service, or the steps required to get something done.
• Build fun and shared occasions into the organization's agenda — hold pot luck lunches, take the team to a sporting event, sponsor dinners at a local restaurant, go hiking or go to an amusement park. Hold a monthly company meeting, sponsor sports teams and encourage cheering team fans.
• Use ice breakers and teamwork exercises at meetings — these help team members get to know each other, share details about each others lives, and have a laugh together.
• Celebrate team successes publicly. There are many ways you could do this, for instance by buying everyone the same T-shirt or hat, putting team member names in a draw for company merchandise and gift certificates. The only thing limiting you is your imagination.
If you do the types of teamwork building listed above, you'll be amazed at the progress you will make in creating a teamwork culture, a culture that enables individuals to contribute more than they ever thought possible — together.
操作提示：正确选T，错误选F。
1. Team building event is traditionally related to playing games at resort.TF
2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.TF
3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.TF
4. Ice breaking motivates team members compete with each other.TF
5. A good teamwork culture enables individuals make more efforts together.TF
二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
What to Do When Receiving a Bad Performance Review
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
What to Do After Receiving a Bad Performance Review
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review?ABC
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review?ABC
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review?ABC
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review?ABC
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review?ABC
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.
二、阅读理解：根据文章内容，判断正误（共50分）。
Jack Welch Leading Organizational Change at GE
When Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules.
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.
The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions.
Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.
Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company.
操作提示：正确选T，错误选F。
1. Jack Welch retired at the age of 65.TF
2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.TF
3. If the business could not meet Welch's change requirements, its manager had 3choices.TF
4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.TF
5. The Work Out lasted a week.TF
二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Adapt to Change in the Workplace
If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to ABC
.
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means ABC
.
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT ABC
.
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward?ABC
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is ABC
.
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
二、阅读理解：根据文章内容，完成选择题（共50分）。
How Do You Create a Culture of Innovation?
Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom.
Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note.
Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture?ABC
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture?ABC
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means ABC
.
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture?ABC
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs ABC
.
A. discussion and revise
B. failure and courage
C. support and cooperation
二、听力理解：听录音，判断正误（共50分）。
请听录音：
操作提示：正确选“T”，错误选“F”。
1. Two different corporate cultures are discussed in the dialog. TF
2. Melinda's company also has a creative culture. TF
3. According to Jack, the important thing is to hire the right employees in the first place. TF
4. In a creative culture teamwork is not encouraged. TF
5. A creative culture is better than a collaborative culture.TF
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
On May 27, 1995, our life was suddenly changed. It happened a few minutes past three, when my husband, Chris, fell from his horse as it jumped over a fence. Chris was paralyzed (瘫痪) from the chest down, ableunablesuitable
to breathe normally. As he was thrown from his horse, we entered into a life of disability with lots of unexpected challenges. We went from the “haves” to the “have-nots”. Or so we thought.
Yet what we discovered later were all the gifts that came out of sharing difficulties. We came to learn that something terriblepracticalwonderful
could happen in a disaster. All over the world people cared for Chris so much that letters and postcards poured in every day. By the end of the third week in a medical center in Virginia, about 35,000 pieces of newspapermail
had been received and sorted. As patientsa familynurses
, we opened letter after letter. They gave us comfort and became a source of strength for us. We use them to encourage ourselves. I would go to the pile of letters marked with “funny” if we need a laugh, or to the “disabled” box to find advice from people in wheelchairs or even in bed living happily and successfullybitterlyweakly
. These letters, we realized, had to be shared. And so here we offer one of them to you.
二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place foronabout
art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has theaan
coal mine inside! Many cities have museums. Some very small townshomescountries
have museums, too. Indianapolis has a child'schildchildren's
museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can listento hearhear
talks about animals and trees. They see movies.
二、阅读理解：根据文章内容，判断正误（共50分）。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
操作提示：正确选T，错误选F。
1. Performance management is a very important part of any quality human resource system.TF
2. The aim of performance management is to punish the unqualified employees.TF
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.TF
4. Every enterprise can expect high performance from each employee.TF
5. “Performance management” is also called “performance appraisal”.TF
阅读理解：根据文章内容，完成选择题。
How to Handle a Bad Performance Review
Getting a bad performance review can make you feel angry, unappreciated, defeated, and hopeless. But it's not the end of the world. Remember that the way you respond to this appraisal can make all the difference in the next one. Even if you believe that the review is inaccurate and that your boss is completely wrong, you will benefit by reacting in a mature, adult manner. Here are some suggestions:
Stay calm. Relax. Breathe. Do not overreact and be objective. Especially, do not say things that will likely be regretted later. Besides, the person giving the performance review may or may not be the one who has written the bad review.
What to Do When Receiving a Bad Performance Review
It's best to listen attentively. And make comments or remarks only when asked for them. Besides, during the performance review, you will be given the chance to respond and may disagree.
What to Do After Receiving a Bad Performance Review
Don't be intimidated by the bad performance review and want to quit the job; instead, learn from it. Also, if the organization allows their employees to make a written statement on their own behalf, do make one. It is important for the worker to show why she does not agree with the bed performance review; for instance, an employee may express their different understanding and, at the same time, a willingness to comply with any constructive suggestions.
Ways to Improve a Bad Performance Review
A way to improve a bad performance review is to set self-reviews, that is, establish performance standards. Another way to improve a bad review is to learn more about what the manager, supervisor, or boss wants or expects from his/her employees. Learning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What should you do when you are given a bad performance review?ABC
A. Argue with your boss.
B. Make immediate remarks.
C. Stay calm and listen carefully.
2. What should you do after you are given a bad performance review?ABC
A. Quit your job immediately.
B. Insist on making comments.
C. Learn from the review.
3. What should you do if you do not agree with the bad performance review?ABC
A. Tell the boss directly that you do not agree with the review.
B. Make a written statement on your own behalf if it is allowed.
C. Do not express your different understanding in a written statement.
4. How do you improve a bad performance review?ABC
A. Understand the established performance standards.
B. Learn more about what the employee wants or expects.
C. Learn what the person who gives the review may think.
5. Why should we understand the cause of a bad performance review?ABC
A. Because it helps the employee to get promoted immediately.
B. Because it encourages and motivates the worker to do better.
C. Because it prevents the employee from professional growth.
Managers should set forth incentive measures. StaffingLeadingPlaningControllingOrganizing
Managers should be aware of challenges and predict future conditions in business. StaffingLeadingPlaningControllingOrganizing
Managers should adjust their plans when conditions change. StaffingLeadingPlaningControllingOrganizing
Managers should manage employees including their leaves, payments, allowances and much more. StaffingLeadingPlaningControllingOrganizing
Managers should pick out activities and put them into different categories, then assign these activities to teams or individual staff, and authorize them. StaffingLeadingPlaningControllingOrganizing
Managers should know what the obstacles are that keep the company from achieving its goals. StaffingLeadingPlaningControllingOrganizing
Managers should make right man perform his own functions in right position. StaffingLeadingPlaningControllingOrganizing
Managers should point out a right way to work for the staff. StaffingLeadingPlaningControllingOrganizing
Managers should supervise employees and their work. StaffingLeadingPlaningControllingOrganizing
If employees are treated unfairly, it may invitesrefuses
dissatisfaction and conflict among employees.
Top managersMiddle managersManagers and employees
did not want to hear bad news and were afraid of outside environment and failing to meet their targets.
Top managersMiddle managersManagers and employees
were afraid of disappointing the top managers and promised much but did little.
Top managersMiddle managersManagers and employees
were extremely temperamental and shouted at people loudly and had terrifying reputation.
Top managersMiddle managersManagers and employees
were scared of telling the truth and remained silent or only told optimistic, filtered information, even lied.
Top managersMiddle managersManagers and employees
held onto vested power.
Top managersMiddle managersManagers and employees
gave too much pressure for faster performance in personnel selection.
so that each person will perform a specialized portion.
Managers must have the priorityright
to give orders and instructions, but they must also accept responsibility for whether the work is done correctly.
If you want loyalty and cooperation from employeesemployer
, you must be loyal and cooperative in return.
Every organization should have only one mastermultiple
plan, one set of overriding goals.
Managers should place their personal interests firstsecond
to those of the total organization.
Pay and rewards should doublereflect
each person's efforts and, more important, each person's contribution to the organization's goal.
Orders and instructions should flow downmove upward
from the higher manager to the lower one. Formal communications and complaints should flow downmove upward
in the same channel.
二、阅读理解：根据文章内容，判断正误（共50分）。
Habits of Highly Effective Communicators
It's no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 essential communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership – your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice. Use language that's distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but don't become overly fixated on eloquence for eloquence's sake; concentrate on being distinct and real. People want real, people respect real, people follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically – see them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, others may be reluctant to express their real opinions to you directly. You won't always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.
操作提示：正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.TF
2. The say-do gap happens when people misunderstand their leader's intention.TF
3. Using technical jargon makes a leader convincing.TF
4. Communicating sincerely is always the best.TF
5. Observation is as important as communication when you want to know what people really think.TF
二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.
操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple.TF
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.TF
3. Nokia's top managers were too moody to hear anything good but harsh.TF
4. Middle managers in Nokia delivered results more than they promised earlier.TF
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.TF
二、阅读理解：根据文章内容，判断正误（共50分）。
The Right Way to Motivate Employees
It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.
Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
• Why are you not using the app?
• What is it that we can do to ensure you use our app?
• What do you need from me?
操作提示：正确选T，错误选F。
1. A CEO only needs to be passionate and enthusiastic.TF
2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.TF
3. “A one-sided note” refers to the root of PayPal's problem.TF
4. When faced with internal problems, good executives find the root of a problem in their executive team first.TF
5. Good executives need to give feedback immediately when they are listening to the staff.TF
二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at ABC
.
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
.
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity?ABC
A. 30.
B. 35.
C. 5.
4. Which statement below is correct?ABC
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees?ABC
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.
二、阅读理解：根据文章内容，完成选择题（共50分）。
How Google Continues to Keep Employees Happy
Working for Google is a dream of many, not just because of what this company has achieved in the last 15 years, but because of its enviable work culture. With about 37,000 employees in 40 countries, you might wonder how Google maintains a motivating work experience throughout its entire company.
Working for Google comes with perks that most other organizations can't provide -- bowling alleys, free haircuts, gym memberships, and shuttles to and from work. The company's secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products.
Back when the company was just a start-up, co-founders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work at. Their idea was simple: creating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company.
“It's less about the aspiration to be No. 1 in the world, and more that we want our employees and future ones to love it here, because that's what's going to make us successful,” said Karen May, the Vice President of people development at Google.
Google also makes its employees want to work because managers provide tasks that are inspiring and challenging. Every employee at Google has the opportunity to spend 20% of his or her working time on a project they choose. This freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs.
Lastly, Google shows each employee just how important he or she is to the company. Each employee, regardless of her spot on the totem pole, has an influence on how Google performs.
“If you value people, and care about them as whole people, one thing you do is giving them a voice, and you really listen,” May said.
Google does just that by hosting employee forums every Friday, where they discuss the 20 most-asked questions. Employees have access to all company information, adding a sense of trust, and employees and leaders work together to solve problems.
操作提示：通过题目后的下拉选项框选择正确答案。
1. How would you describe Google?ABC
A. Medium-sized international company
B. Large global enterprises
C. Large American company
2. Which one does NOT belong to the methods that Google motivate its employees?ABC
A. Promoting the employee who has more influence on Google the higher job position.
B. Shuttling the employees between home and office.
C. Offering entertaining equipment in workplace.
A. Larry Page and Sergey Brin
B. Karen May
C. Sergey Brin
4. If you are a normal employee of Google, what could you do EXCEPT?ABC
A. Know all information of Google and discuss questions with your leaders.
B. Only work for the project you choose.
C. Play bowling with your colleagues and get away from mundane errands.
5. What is Google's secret to success?ABC
A. Innovating hi-tech products.
B. Paying high salary to the employees and practicing strict management.
C. Valuing the happiness of its employees as much as innovating good products.
二、听力理解：听录音，选择最佳答案（共50分）。
请听录音：
操作提示：通过下拉选项框，选择答案。
1. What kind of role is Melinda taking on for her job? ABC
A. HR manager.
B. Project manager.
C. Project coordinator.
2. How long will Melinda be trained for her new role? ABC
A. One month.
B. Half a month.
C. One year.
3. How often should Melinda report to the board on the progress of the project? ABC
A. Once a month.
B. Twice a month.
C. Once a week.
4. What kind of contract can Melinda sign with outside contractors? ABC
A. Permanent worker contract.
B. Standard temporary-worker contract.
C. Standard industry contract.
5. Which one does NOT belong to Melinda's responsibilities? ABC
A. Formulate the industry standard of payment.
B. Manage and coordinate her project team.
C. Report the project progress to the board.
二、听力理解：听录音，判断正误（共50分）。
请听录音：
操作提示：正确选“T”，错误选“F”。
1. Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning.TF
2. Brad from human resources supports Scott's idea.TF
3. Carlotta is the manager of HRD.TF
4. Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things.TF
5. The prize-winner cannot choose the prize that costs more than $500. 7. The prize-winner can only have material awards and no day off.TF
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