Better Business Grammar Train Summary

This is first time I attended English training course, but find it's very useful :)  20160216

Shirley's for-point plan to structure business email manages logicaly:

1.Introduction
 Hi Sameul (No comma needed here)
 Good day, Sameul
 
 DONT say:
 Hi Sameul
 Good day ....
 
 other examples:
 Thanks for you email of 16 Feb.
 Thanks for your call.
 thanks for your time.
 thanks for coming over today.
 Thanks for the lunch/treating.
 
 It was nice seeingyou today.
 It was nice having lunch with you.
 It was nice talking to you.
 As we discussed/As we agreed/as you said,
 As I mentioned...
 
2.Details
user bullet if need.


eg. 
We can either:
a)blahblahblahblahblahblahblahblah, Or
b)blahblahblahblahblahblahblahblah


3.Action
Clearly state what you need from recepient.


Could/Would you please ...by 2pm Tuesday, 16 Feburary 2016


4.Close
examples:


I look forwad to your reply/seeing you/meeting you/hearing from you/working with you.


Thanks fo your help, Sameul.  (Use name to make it personal)
Thanks for treating this with urgentcy, Sameul. (When you want the recepeint to handld your case ASAP).


Thanks as always.
Many thanks, Sameul.






Business writing skills:


1.Get to the point.
Don't use these expressions:


I am writing to inform you that  ...
Would all stuff please note that ...
Kindly be noted that..
I wish to bring to your attention that....
Please be informed...
Pleaes note that ...


2.KISS : Keep it short and simple


keep 7-10 words in one sentence.


3.Use active not passive void 
Active void means the subject of the sentence does the action of the sentence.
e.g. The study was completed by the Marketing Director.
Passive void means that subject of te sentence receives the action.
e.g. The Marketing Director completed the study.


Correction examples:
1).Your co-operation is neede in providing the following information for the directory. (Lengthy and redundent )
  Please let me know this information for the directory.
2).The agenda will be prepared by Audrey Tan.
   Audrey Tan will prepare the agenda.
3).If the goods have not been received by next Friday our transport department should be contacted immediately.
   Please contact our transport department if you don't receive the goods by next Friday.
4.Use Modern Language
 examples:


 1) You letter of 21 May refers.
    THank you for your letter of 21 May.
 2) Please find attached ...
    I'm attaching..
I'v attached. ..
 3)Enclosed herewith please find a copy of our latest catalogue for you reference and persusal.
   Here is our latest catalogue, and I hope you find it interesting.
 4)I should be greatful if you would be good enought ot advised me...
   Couldyou please let me know ...
 5)Please do not hesitate to contat us should you require any further clarifications.
   Please let me know if you need any help.
 6)The aboved-menetioned goods will be despatched to you today.
   We'll send you the goods today.
 7)The full ist of books is as below.
   There is the full list of books:
 8)Kindly furnish me with this information soonest.
   Please provide this information by 2PM Monday 14,feburary 2016.
 9)Please revert to me on this matter at you soonest covenience.
   Please get back to me ...
   please reply to me ...
   Could you please ...
   I hope to hear from you soon
   
 
 Othes:
 1.User BOLD to highlight something instead of user underline.
 2.Use recepient's name make it more personal
 3.Don't use these old fashion language:
 1)Please find attached ... --> I've attached/I'm attching/Attached are/is
 2)for your reference and perusal  -->
 3)if you require any further clarifications -->let me know if you need help
 4)Hence,
 5)Morever
 6)Kindly  -->Please
 7)with reference to, 
 8)Please be informed, --> get the point directly
 9)please be advised ...
 10)below/the following  -->this/that/
 11)appreciate if   -->Thanks for 
 12) Assistance -- > help
 13)Herewith
 14)Please note  -> get the point 
 15)the above/the said
 16)I'm writing -> get the point 
 17)It should be grateful if you would 
 18)revert --> get back to  
 19)this matter --> this 
 20) concur
 21) as per ->thanks for 
 
 uncontable nouns: (a pile of .. a piece of ,how much a little)
 luggage
 software
 furniture 
 corresponse
 accomodation
 stationery
 machinery
 clarificaiton
 insruance
 research
 permission
 inconvenience
 feedback
 
 transitive verb(及物动词)
 He mentioned the price./don;t mention it.
 I explained the process.
 We discussed the issue.
 Nasi lamak comprises egges and rice.
 emphasize the quality
 the report lack of substances. -- a lack (noun) of 
 we requested the price. -- a request(noun) for ...
 
 intransitive verb(不及物动词)
 consist of 
 insist on 
 comply with
 be disapointed with 
 be qualified for
 result in
 take price in 
 be made of/from/with
 apply for the job