The First Day In ITS

最新推荐文章于 2024-05-06 16:33:39 发布
最新推荐文章于 2024-05-06 16:33:39 发布
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分类专栏： VOIP 文章标签： express cisco 服务器 电话 server sun
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ITS 是6条E1线路连接GateWay,GateWay的型号是6907？

1、IP CallFlow 流程：

 PSTN电话进来

进入Media Gateway

进入一个IVR系统

IVR系统把用户转入一个队列

坐席空闲，pop up一个窗口接听电话

2、Call Manage连接LDAP服务器

3、兴华联通的LDAP服务器不是Cisco标准，使用的是SUN的LDAP Server，考虑更换

4、IPCC包括三部分：IVR、ACD、Desk-pop

5、明后两天要做的工作：在allan提供的几台PC上安装上IPCC Express系统，按照标准安装(明天找周进要IPCC4.0的lience)

6、装完IPCC Express后对本系统架构进行考察，写出风险分析报告，供allan参考

7、eventually只保留cisco的硬件，整个软件系统使用自己开发的

8、agent script？

frenzy
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