gui41021的专栏

■Knowledge打开Service Setup→Knowledge，启用■启用topic话题切换到classic→Setup→topic setting找到knowledge，启用topic并选择需要展示的字段■新建Knowledge切换回lightning,打开Knowledge标签，点击新建，填写名字后会自动生成url在最下方的设定处，勾选customer可见，这样可以把...

■Omni-Channel SettingsService控制台下，找到Omni-Channel→Omni-Channel Settings把Enable Omni-Channel设定为On■Routing Configurations新建Routing Configurations，命名为Web_Support，设定Routing Priority→1Routing Model→...

新建Case时，在Lightning中Status里默认是没有Closed选项的，所以Case无法关闭，可以通过以下方式解决：在设置里找到Support Settings→Show Closed Statuses in Case Status Field勾选后选项里出现Closedhttps://success.salesforce.com/ideaView?id=08...

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