第十三章-相关方管理

相关方管理的过程

1. 识别相关方
2. 规划相关方参与

一个复杂项目包含对最终目标有不同看法的相关方。相关方就项目发起人确定的目标最终达成一致意见。之后,在项目执行阶段,发起人退休,相关方之间从此开始产生冲突。新任命的发起人希望知道如何才能根据目标重新调整相关方之间的关系。 项目经理应该做什么? A complex project comprises stakeholders with differing views on the final objective.Ultimately,the stakeholders agree on the objective defined by the project sponsor.The sponsor then retires during the execution phase,which begins to create conflict among stakeholders.The newly appointed sponsor wants to know what can be done to realign stakeholders with the objective. What should the project manager do?

A：密切关注相关方的误解
Closely monitor stakeholder misunderstandings
B：重新审查沟通管理计划,以确定最佳策略
Review the communications management plan to identify the best strategy
C：修改项目章程以解决冲突
Revise the project charter to address the conflicts
D：影响相关方以遵循约定的目标
Influence the stakeholders to follow the agreed-upon objective

正确答案：D 你的答案：B
解析ÿ