freeswitch坐席callcenter支持

1.开启mod_callcenter模块

在autoload_configs/modules.conf.xml中去掉<load module="mod_callcenter"/>的注释，然后fs_cli进入控制台load mod_callcenter,重启下freeswitch，freeswitch -stop 停止，freeswitch -nc 启动。

2.配置callcenter配置文件

配置方法，编辑/autoload_configs/callcenter.conf.xml

<configuration name="callcenter.conf" description="CallCenter">
  <settings>
    <!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
    <!--<param name="dbname" value="/dev/shm/callcenter.db"/>-->
  </settings>

  <queues>

    <queue name="support@default">
      <param name="strategy" value="longest-idle-agent"/>
      <param name="moh-sound" value="$${hold_music}"/>
      <!--<param name="record-template" value="$${recordings_dir}/${strftime(%Y-%m-%d-%H-%M-%S)}.${destination_number}.${caller_id_number}.${uuid}.wav"/>-->
      <param name="time-base-score" value="system"/>
      <param name="max-wait-time" value="0"/>
      <param name="max-wait-time-with-no-agent" value="0"/>
      <param name="max-wait-time-with-no-agent-time-reached" value="5"/>
      <param name="tier-rules-apply" value="false"/>
      <param name="tier-rule-wait-second" value="300"/>
      <param name="tier-rule-wait-multiply-level" value="true"/>
      <param name="tier-rule-no-agent-no-wait" value="false"/>
      <param name="discard-abandoned-after" value="60"/>
      <param name="abandoned-resume-allowed" value="false"/>
    </queue>

  </queues>

<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
  <agents>
    <!--<agent name="1000@default" type="callback" contact="[leg_timeout=10]user/1000@default" status="Available" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />-->
	<agent name="1001@default" type="callback" contact="[call_timeout=60]user/1001" status="Available" max-no-answer="100" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
        <agent name="1002@default" type="callback" contact="[call_timeout=60]user/1002" status="Available" max-no-answer="100" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
  </agents>
  <tiers>
    <!-- If no level or position is provided, they will default to 1.  You should do this to keep db value on restart. -->
    <!-- <tier agent="1000@default" queue="support@default" level="1" position="1"/> -->
	<tier agent="1001@default" queue="support@default" level="1" position="1"/>
        <tier agent="1002@default" queue="support@default" level="1" position="1"/>
  </tiers>

</configuration> 

3.配置拨号规则

agent、queue、tier配置好之后，需要配置拨号计划，在freeswitch/dialplan下，找到default.xml，找个空地方，添加：

<extension name="Callcenter Example">
       <condition field="destination_number" expression="^7000$">
           <action application="answer"/>
           <action application="callcenter" data="support@default"/>
       </condition>
</extension>

最好也重启下freeswitch，因为之前在fs_cli下reload不起作用！

4.测试

在软电话例如yate之类，登录1001 和1002，然后在找个软电话登录1005,拨打7000，如果1001或者1002通话，则callcenter成功。