2017.7.11 a good service

Let me talk about the experience in an Apple Store. I had a iPad which I bought in the first year of my college life. One day in the end of the last year, the screen of the ipad is black and I can not make it work proporly. I tried various methods but couldn’t solve the problem, so I decided to send it to the Apple Store which was located in the Shanghai.

That shop was quite clean and there were not many people in there.

There was a young man who took my iPad and checked it.

He asked several questions politely about when the machine was black screen, and what I was doing the last time when the computer was fine.

After a couple of minutes, he advised me that the hardware of the machine was good, and there was something wrong with the software, and it was best to reinstall the operating system, which would take me ten minutes before it was finished and reminded me that all the data in the iPad would be cleaned.

 After I agreed with his suggestion, the young man immediately started to install the latest operating system for me. Several minutes later, thanks to the young man, my iPad was reborn.

I was quite satisfied with the service the young man provided, he was obviously well-trained, and he was quite patient to fully understand what problem was with my IPad and used his professional skills to deal with it.

So, i think it is a good service.

 

 

1. I think if the waiters are impatient, the service they provide are not good. For instance, when we have lunch in the restaurant, we need tell waiter what we would like to eat. However, we may feel confused about somethings on the menu and turn to waiters for help. If they answer us impatiently, we may feel unpleasant.

2. I do not want to argue with anyone, so I will choose other shops next time.

3. Yes, I think training classes are important for a waiter to improve the quality of service. If face, many companies will give their staff training classes several time a year, which are beneficial for both of the companies and waiters.

4. Yes definitely. Now I am a clinical medical student. And I want to be a doctor in the future. I think the hospitals belong to the service industry. Because doctor can release the pain of patient.

5. I think there are less jobs which are suitable for the elder. I mean, generally, being waiters is easier than doing other works. They may have no chance earn too much money, but I think it is enough for them to live.