How to obtain Microsoft support files from online services

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Article ID	:	119591
Last Review	:	August 28, 2006
Revision	:	1.4

This article was previously published under Q119591

SUMMARY

This article contains information about obtaining Microsoft drivers, patches, and other support files by downloading them from the Microsoft Download Center, which is located at the following Microsoft Web site:

http://www.microsoft.com/downloads/search.asp (http://www.microsoft.com/downloads/search.asp)

The Microsoft Download Center provides:

•	A single starting point for all downloadable files.
•	The ability to search the entire Microsoft.com site for downloadable files.
•	Reduced time in finding these files.

This article contains information about the following topics.

General instructions for downloading

•	Windows files (.exe)
•	Archive files (.zip)
•	MS-DOS files (.exe)
•	Macintosh-based files (.hqx, .bin, or .sea)

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MORE INFORMATION

General instructions for downloading

Windows files (.exe)

1.	Locate the file that you want to download.
2.	If you are downloading to a floppy disk, you need a formatted, blank disk. If you are downloading to your hard disk, create a new folder in which you can temporarily place the file and extract it. Caution Do not download files directly to your Windows folder. Doing so could overwrite files essential to the proper operation of your computer.
3.	Follow the downloading procedure that is used by your Internet service provider to retrieve the file you identified in step 1. Download it to a floppy disk or to a new folder.
4.	Locate the file in the folder where it was downloaded, and then double-click it to begin the installation process.

Note that some .exe files are compressed using the PKWare file-compression utility. To correctly download and extract these .exe files, follow these steps:

1.	Locate the file that you want to download.
2.	If you are downloading to a floppy disk, you need a formatted, blank disk. If you are downloading to your hard disk, create a new folder in which you can temporarily place the file and extract it. Caution Do not download files directly into your Windows folder. Doing so could overwrite files essential to the proper operation of your computer.
3.	Follow the downloading procedure used by your Internet service provider to retrieve the file you identified in step 1. Download it to a floppy disk or to a new folder.
4.	To extract the contents of the self-extracting .exe file after you download it, click Start, click Run, and then type the following command in the Run box: <path/filename> -d where <path/filename> is the folder location and the name of the downloaded file. For example, if you downloaded Sample.exe into the C:/Download folder, type the following command in the Run box: C:/Download/Sample.exe -d Note Although you can double-click a self-extracting .exe file to extract its contents, this step ensures that a recursively compressed file will maintain its file structure.

If you have problems extracting downloaded files, try downloading them again.

Archive files (.zip)

http://www.winzip.com (http://www.winzip.com)

To correctly download and extract these .zip files, follow these steps:

1.	Locate the file that you want to download.
2.	If you are downloading to a floppy disk, you need a formatted, blank disk. If you are downloading to your hard disk, create a new folder in which you can temporarily place the file and extract it. Caution Do not download files directly to your Windows folder. Doing so could overwrite files essential to the proper operation of your computer.
3.	Follow the downloading procedure that is used by your Internet service provider to retrieve the file you identified in step 1. Download it to a floppy disk or to a new folder.
4.	Locate the file in the folder where it was downloaded, and then double-click it to open the file in WinZip. Extract the files from WinZip to a folder on your hard disk.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MS-DOS files (.exe)

1.	Locate the file that you want to download.
2.	If you are downloading to a floppy disk, you need a formatted, blank disk. If you are downloading to your hard disk, create a new folder in which you can temporarily place the file and extract it. Caution Do not download files directly into your Windows folder. Doing so could overwrite files essential to the proper operation of your computer.
3.	Follow the downloading procedure used by your Internet service provider to retrieve the file you identified in step 1. Download it to a floppy disk or to a new folder.
4.	To extract the contents of the self-extracting .exe file after you download it, click Start, click Run, and then type the following command in the Run box <path/filename> -d where <path/filename> is the folder location and the name of the downloaded file. For example, if you downloaded Sample.exe into the C:/Download folder, type the following command in the Run box: C:/Download/Sample.exe -d Note Although you can double-click a self-extracting .exe file to extract its contents, this step ensures that a recursively compressed file will maintain its file structure.

If you have problems extracting downloaded files, try downloading them again.

Macintosh-based files (.hqx, .bin, or .sea)

1.	On the Edit menu, click Preferences.
2.	Under Receiving Files, click Download Options.
3.	Under Download Manager Options, click to select the Automatically decode MacBinary files and Automatically decode BinHex files check boxes, and click OK.