如何像领导者一样沟通：10 个领导力沟通技巧

目录

如何像领导者一样沟通：10 个领导力沟通技巧

Why is communication important in leadership?为什么沟通对于领导力很重要？

Leadership communication tips领导沟通技巧

1. Don’t underestimate the importance of clarity1. 不要低估清晰度的重要性

2. Listen  2. 听

3. Pay attention to your body language3.注意你的肢体语言

4. Consider the platform 4.考虑平台

5. Think about your audience5. 考虑你的受众

6. Be empathetic 6.要有同理心

7. Stick to your word7. 言出必行

8. Get comfortable asking questions8. 轻松提问

9. Embrace different communication styles 9.拥抱不同的沟通方式

10. Embrace feedback 10.接受反馈

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如何像领导者一样沟通：10 个领导力沟通技巧

Looking to level up your communication skills? Learn how to communicate like a leader and start developing your communication skills with FutureLearn.
希望提高您的沟通技巧吗？了解如何像领导者一样进行沟通，并通过 FutureLearn 开始培养您的沟通技巧。

What comes to mind when you think of good leadership? Great decision-making skills? Speeches that captivate an audience? Or perhaps a go-getter and risk-taker attitude? Whatever it is, it goes without saying that solid communication skills are at the heart of great leadership.  
当您想到优秀的领导力时，您会想到什么？出色的决策能力？演讲能吸引听众吗？或者也许是积极进取和敢于冒险的态度？不管是什么，不言而喻的是，扎实的沟通技巧是伟大领导力的核心。

Sure, being knowledgeable, hard-working, self-assured and curious helps, but being able to communicate effectively, wherever you are, makes the difference between a good and great leader. 
当然，知识渊博、勤奋、自信和好奇会有所帮助，但无论身在何处，能否有效沟通才是优秀领导者和伟大领导者的区别。

Whether you’re an executive, a manager or are simply looking to develop your leadership skills, there’s never been a better time to fine-tune your communication skills. In this article, we’ll explore why communication matters in leadership and how to level up your communication skills. 
无论您是高管、经理还是只是想培养自己的领导技能，现在都是调整沟通技巧的最佳时机。在本文中，我们将探讨为什么沟通对于领导力很重要以及如何提高沟通技巧。

Why is communication important in leadership?
为什么沟通对于领导力很重要？

According to a report from The Economist Intelligence Unit on communication barriers in the workplace, it’s clear that communication has a big impact on work. 
根据经济学人智库关于工作场所沟通障碍的报告，很明显沟通对工作有很大影响。

Out of the 403 corporate staff surveyed (including executives, managers and junior employees):
在接受调查的 403 名企业员工中（包括高管、经理和初级员工）：

• 44% said communication barriers led to a failure to complete projects on time or at all.
  44% 的受访者表示，沟通障碍导致项目未能按时完成或根本无法完成。
• 33% said poor communication causes low team morale.
  33% 的人表示沟通不畅会导致团队士气低落。
• 25% attributed a lack of communication to missed performance goals.
  25% 的人将缺乏沟通归因于未能实现绩效目标。
• 18% said miscommunication led to the loss of a sale, a third of which is estimated to be over $100,000 (£82,778). 
  18% 的受访者表示，沟通不畅导致销售损失，其中三分之一的损失估计超过 100,000 美元（82,778 英镑）。

Likewise, in a report by Forbes Advisor, over 40% of employees said that poor communication affected their productivity, job satisfaction and stress levels. 
同样，在《福布斯顾问》的一份报告中，超过 40% 的员工表示，沟通不畅影响了他们的生产力、工作满意度和压力水平。

Communication matters and as a leader who communicates with team members, managers, stakeholders and customers, here are just a few more reasons why it should matter to you too. 
沟通很重要，作为与团队成员、经理、利益相关者和客户沟通的领导者，以下是为什么沟通对您也很重要的几个原因。

• Great teams have great communication. The best ideas come from teams that work together, listen to each other and feel comfortable enough to voice their opinions. 
  伟大的团队有良好的沟通。最好的想法来自于一起工作、互相倾听并能够轻松表达自己意见的团队。

• Clear communication means more creativity. Allowing for different ideas, strategies and new ways of thinking promotes a creative and innovative work environment. 
  清晰的沟通意味着更多的创造力。允许不同的想法、策略和新的思维方式促进创造和创新的工作环境。

• Leaders who communicate effectively are seen as more trustworthy. 43% of on-site employees (and 54% of remote workers) reported that poor communication impacted their trust in leadership. Leaders who can communicate effectively are more likely to be trusted. 
  有效沟通的领导者被认为更值得信赖。 43% 的现场员工（以及 54% 的远程员工）表示，沟通不畅影响了他们对领导的信任。能够有效沟通的领导者更容易受到信任。

• Effective communication is the foundation to great leadership. Being able to progress individually, and with a team, and achieve your goals all starts with being able to communicate.
  有效的沟通是卓越领导力的基础。能够个人、与团队一起进步并实现你的目标都始于能够沟通。

 

Leadership communication tips
领导沟通技巧

So how do you communicate like a leader? We’re glad you asked. Here are ten tips you can use to start improving your leadership communication skills. 
那么如何像领导者一样沟通呢？我们很高兴您提出这个问题。您可以使用以下十个技巧来开始提高领导力沟通技巧。

1. Don’t underestimate the importance of clarity
1. 不要低估清晰度的重要性

As any professional knows, clarity is king. Being able to distil difficult ideas into easy-to-understand concepts is paramount to a lot of roles, and it’s no different in a leadership position. 
正如任何专业人士所知，清晰度是王道。能够将困难的想法提炼成易于理解的概念对于许多角色来说至关重要，对于领导职位也不例外。

Conveying a clear message that can be understood by your target audience is crucial, whether that’s face-to-face, over the phone, by email or on a video call. 
无论是面对面、通过电话、电子邮件还是视频通话，传达目标受众可以理解的清晰信息至关重要。

Whatever your subject matter is, focus on using clear, jargon-free language – it’ll make a world of difference. 
无论您的主题是什么，请专注于使用清晰、无行话的语言——这会让世界变得不同。

2. Listen  2. 听

“Listen to understand, not reply.” Truer words were never spoken. 
“倾听是为了理解，而不是回答。”从来没有说过更真实的话。

While it sounds obvious, active listening is often one of the more ignored soft skills. After all, it’s not as flashy as public speaking, and sometimes feels too simple to make an impact. Except it does. 
虽然听起来很明显，但积极倾听往往是最容易被忽视的软技能之一。毕竟，它不像公开演讲那么华而不实，有时感觉太简单而无法产生影响。除非确实如此。

Practise paying attention to what is being said in your conversations – focusing on what they’re saying and not what you need to say next, limiting distractions and asking questions that help clarify their point of view. 
练习注意谈话中所说的内容——专注于他们所说的内容，而不是你接下来需要说的话，限制干扰并提出有助于澄清他们观点的问题。

3. Pay attention to your body language
3.注意你的肢体语言

Communication isn’t just about what you say, it’s about how you say it. 
沟通不仅仅在于你说什么，还在于你如何说。

Consider this scenario. Two different people relay the same message – one, seems confident and open, while the other seems a little closed off. Why? It’s all in the delivery. 
考虑这种情况。两个不同的人传递着同样的信息——一个看起来自信、开放，而另一个似乎有点封闭。为什么？一切都在交付中。

Body language matters. Direct eye contact, leaning in, moving your hands or keeping them by your side all make a difference, even if what you’re saying hasn’t changed. 
肢体语言很重要。直接的目光接触、身体前倾、移动双手或将它们放在身边都会产生影响，即使你所说的没有改变。

4. Consider the platform 
4.考虑平台

With the rise of hybrid and remote work, communication in the workplace has never been more diverse. Knowing how to communicate clearly on all platforms is crucial.
随着混合和远程工作的兴起，工作场所的沟通从未如此多样化。了解如何在所有平台上进行清晰的沟通至关重要。

Can that zoom meeting be an email? Is your in-person presentation engaging and informative? Does your audience have all the information they need? These are just a few of questions to start thinking about. 
Zoom 会议可以是电子邮件吗？您的现场演示是否引人入胜且信息丰富？您的受众是否拥有他们需要的所有信息？这些只是需要开始思考的几个问题。

5. Think about your audience
5. 考虑你的受众

Likewise, take some time to think about who you’re speaking to. 
同样，花一些时间想想你在和谁说话。

Whether it’s a group, an individual, clients, colleagues or a potential new recruit, how you communicate will most likely depend on who you’re speaking to. 
无论是团队、个人、客户、同事还是潜在的新员工，您的沟通方式很可能取决于您的交谈对象。 

 

6. Be empathetic 6.要有同理心

Surprisingly, around 69% of managers are uncomfortable communicating with employees. While that figure is shocking, it’s also clear that employee-manager communication needs an overhaul. 
令人惊讶的是，大约 69% 的管理者在与员工沟通时感到不自在。虽然这个数字令人震惊，但员工与经理之间的沟通显然需要彻底改革。

Great communication starts with empathy. Understanding that certain conversations are harder to have doesn’t mean they need to be impossible, complicated or cold. The same can be said for routine check-ins. 
良好的沟通始于同理心。理解某些对话更难进行并不意味着它们就必须是不可能的、复杂的或冷酷的。对于例行检查也是如此。

Like any good organisation, communication that puts people (instead of policies) first will always come out on top. 
与任何优秀的组织一样，将人（而不是政策）放在首位的沟通将始终处于领先地位。

7. Stick to your word
7. 言出必行

It’s self-explanatory but doing what you say you will do really helps to build trust in your leadership. Following through on actions should already be best practice, but if not, there’s no time like the present to start doing that. 
这是不言自明的，但按照你所说的去做确实有助于建立对你领导力的信任。遵循行动应该已经是最佳实践，但如果不是，那么现在就没有时间开始这样做了。

And when plans change, as they often do, make an effort to update the relevant people. Keeping the lines of communication open only makes for a stronger team and a trusting work environment. 
当计划发生变化时，就像经常发生的那样，努力向相关人员通报最新情况。保持沟通渠道畅通只会打造更强大的团队和信任的工作环境。

8. Get comfortable asking questions
8. 轻松提问

Socrates had the right idea. Great leaders don’t know it all (and no one expects you to either). Asking questions and being open to learning from others can help enrich your experiences, professional or otherwise. So, if you don’t know, just ask. 
苏格拉底的想法是正确的。伟大的领导者并不知道一切（也没有人期望你知道一切）。提出问题并愿意向他人学习可以帮助丰富您的经验，无论是专业经验还是其他经验。所以，如果你不知道，就问吧。

9. Embrace different communication styles 
9.拥抱不同的沟通方式

It’s likely you already know and use at least one of these four communication styles – analytical, intuitive, personal, and functional. 
您可能已经了解并使用了这四种沟通方式中的至少一种——分析型、直觉型、个性化型和功能型。

For the unfamiliar, these communication styles look at different ways we communicate. 
对于不熟悉的人来说，这些沟通方式着眼于我们不同的沟通方式。

• The analytical communicator focuses on the details, facts, figures and logic.
  分析型沟通者注重细节、事实、数字和逻辑。
• The intuitive communicator looks at the bigger picture and will often use quite visual language. 
  直觉型沟通者着眼于大局，通常会使用相当视觉化的语言。
• The personal communicator centres their emotions and will most likely use emotive language.
  个人沟通者以情感为中心，很可能使用情感语言。
• The functional communicator focuses on the “how”, meaning the processes and plans of action. 
  职能沟通者关注“如何”，即行动的过程和计划。

Being aware of these four communication styles means you can pair complementary communicators together but also allows you to embrace switching between different communication styles when needed. 
了解这四种沟通方式意味着您可以将互补的沟通者配对在一起，而且还可以让您在需要时在不同的沟通方式之间进行切换。

10. Embrace feedback 10.接受反馈

As a leader, one thing is certain, you won’t always get it right. That’s why feedback is essential. 
作为领导者，有一件事是肯定的，你不会总是做对。这就是为什么反馈至关重要。

There’s a misconception that the further you get on your professional journey, the fewer opportunities for feedback you’ll have, but this doesn’t have to be the case. 
人们有一种误解，认为你在职业生涯中走得越远，获得反馈的机会就越少，但事实并非一定如此。

Seek out opportunities for feedback, whether that’s via a survey, a dedicated 1:1 or during a casual conversation. 
寻找反馈的机会，无论是通过调查、专门的一对一还是在随意的谈话中。