cover four general areas

It a basically a group of best practices for IT services management genereated back in a late 1980s by British government body.NOW ITIL is standard for IT services manage measurement.
---------
IPsec is a framework that adds newer algorithm,newer protocol of security arrives.newer
mechnism, its a way to formulate the process.it's a frame of reference
--------
william edward deming, improving this entire process. rebuild japanese industrial infrastruture.
--------
14 keys principles
1.stay in the business and provide job
2. adopted new phylosophy of cooperation.win-win forever
3.