Siebel Config: Siebel Email OutBound support to MS Outlook

Before you begin to config your application, please ensure you have installed MS Outlook NOT Outlook Express.

Ensure the following are set in uagent.cfg in client/bin directory:
[InfraUIFramework]
EnableWebClientAutomation = TRUE
EnableEmailClientAutomation = TRUE

- Log in to Call Center application as SADMIN
- Go to Tools > User Preferences > Outbound Communications and set the following:
Email Client: Microsoft Outlook
Siebel/Outlook Form: IPM.Note.siebel

- Save record, log out.
- Log back in again as SADMIN
- Click on Contacts screen
- Click Contact List View
- Drilldown onto Contact Last Name
- Click More Info View tab
- Press F9
- Choose message template, e.g. Contact Information, click OK
- Outlook email message opens