【Email语言】道歉篇

在工作中经常需要收发Email，下面是一些有用的技巧。尤其要注意表达方式。

1、Dear [name],

I'm writing to apologize for the delay in [description of project]. We had a problem with [description of problem]. We are currently working on the problem and expect to have it resolved by [date].

If you need further information, do not hesitate to contact me at [telephone number].

Once again, I apologize for the delay.

 

2、Dear [customer name]:
I am sorry to inform you that we have made an error in your account. Please read the description of the problem below.
[description of the error]
We will correct your account records and send you an adjusted statement. Please accept our apology for the mistake.

 

3、We are very sorry to inform you that shipment of your order [order number] has been delayed because [reason for delay]. Our new estimated shipping date is [new shipping date]. If you have any questions about this delay, please contact our Customer Service Department at [email address or phone number]. We will send you an email confirmation when the order has left our warehouse.
Once again, we are very sorry for this delay and we apologize for any inconvenience it may cause.

 

4、Dear [name]:
I'm very sorry that I missed the [name of meeting] meeting. [sentence with reason for missing the meeting]. I would be happy to meet with you or someone else who was at the meeting to get a summary of the discussion. Please let me know what you think would work best.
Once again, please accept my apologies.