Amazon

不想在这里为Amazon做广告，不过今天的遭遇不得不让我佩服这个最大的电子商务站点。前几天说过，收到了Expert One-on-One Oracle，其实同时还尝试着订购了一张CD，肖邦的圆舞曲全集和第三奏鸣曲，Brailowsky的版本，国内没见过。分成两个包裹寄过来的，在收到书的第二天就收到了CD的邮包，可是里面居然只有我的订单，没有任何CD，当时俺就傻了。邮包应该是被检查过的，就想，是不是越洋包裹里不能夹带光电制品。到了办公室，登录到Amazon，想想，死马当活马医，总让人家Amazon问一下，于是点击进去，发了封邮件投诉，界面还挺有意思，大致几种投诉都可以选择分类，比如我这种就是“Where is my stuff?”。再添上自己的订单号和你的具体内容，一个投诉单就生成了。昨天和今天周末，也没搭理他。到了晚上一查电邮，原来当天就回复我了，原信如下：

Thanks for contacting us at Amazon.com.

First, please allow me to apologize for the problem you experienced
with your shipment. I have placed a new order for this item. There
will of course be no charge for this replacement. Here are the
details of the new order:

Order Number: xxxxxxxxxxxxxxxxxxxxxxxxxxxx
Shipping Speed: Expedited International shipping
Estimated Delivery Date: September 28, 2004 - October 5, 2004

As the cost of return shipping is prohibitively expensive in this
case, you do not need to return the original item.

I hope this solution is satisfactory. Thank you again for shopping
at Amazon.com.

Please let us know if this e-mail resolved your question:

If yes, click here:
If not, click here:

Please note: this e-mail was sent from an address that cannot accept
incoming e-mail. Please use the appropriate link above if you need
to contact us again about this matter.


Best regards,

Honorius燝.
Amazon.com Customer Service
http://www.amazon.com

就是说，重新给我寄了一份！这样的服务，我实在也没什么可说的了。想起china-pub，其实后者的服务也还算可以，但是最近一次寄书就没带随书光盘，而且居然寄到了和我住址不相干的一个邮局，等我发邮件投诉了，才回复我说是缺货，等有货了再给我，虽然后来不久就补寄回来了，但是明显让我感觉属于明知缺货而先发书的行为，不爽！国内的公司还有很多路走啊。而Amazon的邮寄很多时候比china-pub还快（当然越洋的邮费是要贵的）。

呵呵，如果这次也不能收到，我只能认为是海关没收了，想来也不好意思让人家再寄了。:P 不过这样的经历确实培养了一个忠实的客户。