【学习笔记】商务英语·Derak Callan

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前言

商务英语学习笔记，仅供参考交流，如有侵权，请联系删除。

Essential Verbs For Meetings

Verbs
brainstorm	have a discussion to suggest lots of ideas for an activity or for solving a problem
	e.g. Let's brainstorm some ideas for the new campaign.
	e.g.We need to start brainstorming solutions to the problem right now!
review	to look at or examine something carefully,especially before making a decision
	e.g. I think we need more time to review the situation.
	e.g. Robert, have you already reviewed the new IT security guidelines?
identify	to recognise something or discover exactly what it is
	e.g. Have we identified the cause of the problem?
	e.g. We're very excited because we've identified a gap in the market.
implement	to start using a system or plan
	e.g. I think we should implement flexitime to help our staff with their work-life balance.
	e.g. We need to implement a new IT system as soon as possible.
analyse	to study or examine something in detail, to find out more about it
	e.g. We analysed the results of the survey and found that most of our customers are satisfied with our products.
	e.g. The new software will help us to analyse market data.
approach	to deal with something
	e.g.We need to find a different way of approaching this problem.
	e.g. Jack, do you have a suggestion on how we can approach this situation?
go round(the table)	to ask all the meeting participants for their opinions or ideas about something
	e.g.Let me just go round the table and get everyone's opinion on this.
	e.g. Can we go round the table and take a vote?
finalise	to finish the last part of a plan, arrangement or business deal
	e.g.Will we be able to finalise the deal this week?
	e.g. Maria, can you please finalise the arrangements for our trip to Mumbai?

8 Useful Phrasal Verbs For Work

Verbs
fill in for somebody	to do another person's job for a short period oftime because they are not there or are unable to do it
	e.g.Susan is on holiday this week, so l'm filling in for her.
	The boss asked me to fill in for him next week, because he has to go to an important conference.
look into something	to try to find out more information or factsabout something
	e.g.The customer didn't accept our new offer.We're not sure why, so the boss has asked me to look into it.
	e.g.I'm very sorry about the delay. l'll look into it immediately and get back to you within the next 2 hours.
get back to someone	to talk to someone or call them again in order to give them information that you couldn't give them earlier
	e.g.I'm sorry I don't have that information right now, but l will get back to you by the end of the day. Would that be okay?
	A: Did Simon contact you about the offer?B: No. He said he'd get back to me today, but I still haven't heard from him.
get back to someone	to happen, usually unexpectedly
	e.g. A lot of problems came up in the first week of the project, but now things are running more smoothly.
	e.g. I'm sorry, but something has just come up and I need to deal with it immediately.
deal with something	to take action to do something, especially to solve a problem
	e.g. I had to deal with a lot of customer complaints last week.
	e.g. We've had some technical problems with the new website, but we're dealing with them.
set up	to organise or plan something such as a meeting or event
	e.g. Can you set up a meeting for Thursday afternoon please?
	e.g.We've set up a series of workshops to train staff on how to use the new software.
run out of something	to use all of something -to have nothing left
	e.g. The printer has run out of ink. Can you change the cartridge please?
	e.g.We only have a couple of weeks to finish th eproject -we're running out of time!
figure something out	to finally understand something or find the solution to a problem after a lot of thought
	e.g. It took me a few days to figure out how touse the new software.
	e.g.He's checked the machine 3 times, but hestill can't figure out why it's not working.

8 Useful Phrasal Verbs For Meetings

Verbs
get through	if you get through a task or an amount of workyou complete it
	e.g.We have a lot to get through today, so let's begin.
	e.g. Thanks for a great meeting everybody! We got through a lot of important business today.
knucke down	to focus and work hard on the task or job to be done
	e.g.We'll have to really knuckle down if we want to finish the project on schedule.
	e.g.The start of the month was hard, but we knuckled down and hit our sales targets in the end.
go over	to carefully check or review something
	e.g. Alex, please go over the report and make sure there are no mistakes.
	e.g.This proposal is very important so let's go over it one more time.
bring up	to start discussing a topic
	e.g. That's a very interesting point - l'm glad you brought it up.
	e.g.I'm sorry, but l don't think we have time for that. Maybe you should bring it up at the next meeing.
go on	to start talking again after a pause or interruption
	e.g. Please go on - l'm sorry for interrupting.
	e.g.May I go on?
break something down	to separate something into smaller parts so that it's easier to do or understand
	e.g.The process sounds quite complex. Could you break it down for us please?
	e.g.There's a lot involved in this task, so it might be better to break it down into smaller tasks.
point something out	to tell someone something that they did not already know or had not thought about
	e.g.That's completely new to me! Thanks forpointing it out.
	e.g.I'd just like to point out that these results are from last year, not this year.
think something through	to carefully think about the possible result ofdoing something
	e.g.I'm afraid that wasn't our best decision. We just didn't think it through.
	e.g.I'm sorry, but l don't think this plan will work. You and your team need to think it through again.

6 Common Email Errors

辨析
remember vs. remind	I would like to remember everyone thatregistration for the conference ends onThursday this week.
	I would like to remind everyone that registration for the conference ends on Thursday this week.
until vs. by	We can assure you that you will receive the goods until 2 pm on Friday.
	We can assure you that you will receive the goods by 2 pm on Friday.
	Note: We often use by for deadlines.
afraid	I'm afraid but Mr johnson will not be able to attend the meeting tomorrow.
	I'm afraid Mr johnson will not be able to attend the meeting tomorrow.
	Note: I'm afraid +subject/I'm afraid that...
discuss	In our next meeting, we will discuss about the new marketing strategy.
	In our next meeting, we will discuss the new marketing strategy.
	Note: Never use about after dicuss.
mind	Would you mind to send me the results of the survey again? l think l deleted the original email by mistake.
	Would you mind sending me the results of the survey again? l think l deleted the original email by mistake.
	Note: Would you mind + ing
inform	I would like to inform that we have accepted your proposal, and would like to arrange another meeting to discuss the next steps.
	I would like to inform you that we have accepted your proposal, and would like to arrange another meeting to discuss the next steps.
	Note: inform + direct object

Introduce Your Company And Product or Service

这类邮件通常遵循以下结构：

• Introduction
• Reason for writing
• The value you can offer
• CTA - Call to action
• Closing

Introduction

正式表达：
My name is (your full name) and l am the (job title) at (company name).
不那么正式：
I’m (your first name) from (company name).
你和收件人有共同认识的人：
I’m (your first name) and I’m a colleague/friend of (name of the person you both know). S/he gave me your contact details and mentioned that you might be interested in (the product or area of expertise that you or your company can offer).

Reason for writing

正式表达：
I would like to talk to you about how our (name of product/service) has helped our customers/clients to (name a typical client goal).
不那么正式：
I’m reaching out to (the person’s job title in the pluralform) in the (name of industry/business field) like you to let you know about our latest (name of product/service).
I’m contacting you to introduce our latest (name ofproduct/service).
I’m contacting you as l’ve been talking to other (the person’s job title in the plural form) and l believe our (name of product/service) can help to (name a typical client goal).
I’d love to talk to you about how we’ve been changing the (name of industry/business field) with our (type of product/area of expertise),

The value you can offer

正式表达：
We have been in the market since (the year your company entered the market) and we have worked with over (number) clients to (name a typical client goal).
既不是正式的，也不是非正式的，介于两者之间的表达：
What our clients value most about working with us is our exceptional service. For example,(give an example of how you exceeded a client’s expectations).
更多的栗子：
We’re convinced that our (name of product/service) will (name a typical client goal) more effectively than anything else currently on the market.
Our (name of product/service) has helped (name 2-3 clients that the person will know) to (name a typicalclient goal).
可以使用的单词(组):
reduce (costs)
minimise (errors)
optimise (processes)
increase (sales)
improve (performance)

CTA - Call to action

1.让对方打开并阅读文件或访问自家网站：
正式表达：
I have attached (additional information about your product/service) for your reference. You can also learn more about us and our (name of product/service) at (insert link to website).
不那么正式：
If you have a minute or two to learn more about us, you can visit us at (insert link to website).
2.预约电话:
正式表达：
Would you be available for a short telephone call on Thursday at 10am where l can provide more details on how we can help your business (name a typical client goal)?
非正式表达：
I’d love to schedule a brief 10-minute call to chat about how we can meet your needs. l’m free (suggest three options). Which of these would work best for you?
更多的栗子：
If you’d like to discuss how we can (name a typicalclient goal), I’d like to suggest we schedule a 10-minute phone call. Would 10am this Thursday work for you?
Do you have a few minutes available on Wednesday morning to chat quickly and explore if this would be something that would help you to (name a typical client goal).

Closing

正式表达：
I look forward to hearing from you.
非正式表达：
If there is any more information we can provide, please let us know.
Feel free to reach out to me for further information.
Thanks very much and have a great day.
参考视频：b站【英语】外企上班族必备！Derek Callan的商务英语教室【合集】