Maturity levels in CMMI for services
The process areas below and their maturity levels are listed for the CMMI for Services model:
Maturity Level 2 - Managed
- CM - Configuration Management
- MA - Measurement and Analysis
- PPQA - Process and Product Quality Assurance
- REQM - Requirements Management
- SAM - Supplier Agreement Management
- SD - Service Delivery
- WMC - Work Monitoring and Control
- WP - Work Planning
Maturity Level 3 - Defined
- CAM - Capacity and Availability Management
- DAR - Decision Analysis and Resolution
- IRP - Incident Resolution and Prevention
- IWM - Integrated Work Management
- OPD - Organizational Process Definition
- OPF - Organizational Process Focus
- OT - Organizational Training
- RSKM - Risk Management
- SCON - Service Continuity
- SSD - Service System Development
- SST - Service System Transition
- STSM - Strategic Service Management
Maturity Level 4 - Quantitatively Managed
- OPP - Organizational Process Performance
- QWM - Quantitative Work Management
Maturity Level 5 - Optimizing
- CAR - Causal Analysis and Resolution
- OPM - Organizational Performance Management
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