Maturity levels in CMMI for services

Maturity levels in CMMI for services

The process areas below and their maturity levels are listed for the CMMI for Services model:

Maturity Level 2 - Managed

  • CM - Configuration Management
  • MA - Measurement and Analysis
  • PPQA - Process and Product Quality Assurance
  • REQM - Requirements Management
  • SAM - Supplier Agreement Management
  • SD - Service Delivery
  • WMC - Work Monitoring and Control
  • WP - Work Planning

Maturity Level 3 - Defined

  • CAM - Capacity and Availability Management
  • DAR - Decision Analysis and Resolution
  • IRP - Incident Resolution and Prevention
  • IWM - Integrated Work Management
  • OPD - Organizational Process Definition
  • OPF - Organizational Process Focus
  • OT - Organizational Training
  • RSKM - Risk Management
  • SCON - Service Continuity
  • SSD - Service System Development
  • SST - Service System Transition
  • STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed

  • OPP - Organizational Process Performance
  • QWM - Quantitative Work Management

Maturity Level 5 - Optimizing

  • CAR - Causal Analysis and Resolution
  • OPM - Organizational Performance Management

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