wordpress插件
Are you looking for a WordPress help desk plugin for your site? Offering great customer support is essential for the success of any business. In this article, we have hand-picked the best WordPress support and help desk plugins.
您是否正在为您的站点寻找WordPress服务台插件？ 提供出色的客户支持对于任何企业的成功都是至关重要的。 在本文中，我们精选了最佳的WordPress支持和帮助台插件。
Our goal is to offer the most comprehensive list of solutions, so we will mention both third-party Help Desk software services that integrates with WordPress as well as showing you open-source WordPress support and ticketing plugins.
我们的目标是提供最全面的解决方案列表，因此我们将同时提及与WordPress集成的第三方帮助台软件服务，并向您展示开源WordPress支持和票务插件。
1.帮助侦察员 (1. Help Scout)
Help Scout is one of the leading help desk and customer support software for online businesses. It is extremely easy to use, and there are already plugins that allow you to integrate it with your WordPress site.
Help Scout是在线业务的领先帮助台和客户支持软件之一。 它非常易于使用，并且已经有插件可以将其与WordPress网站集成。
There is Help Scout Integration for Easy Digital Downloads and WooCommerce Help Scout plugins which allow your WordPress site to work with Help Scout.
有用于轻松数字下载的Help Scout集成和WooCommerce Help Scout插件，可让您的WordPress网站与Help Scout一起使用。
At WPBeginner, we are using Help Scout for our site and all of our premium WordPress plugins.
在WPBeginner，我们正在为网站和所有高级WordPress插件使用Help Scout。
2. WordPress的Zendesk (2. Zendesk for WordPress)
Zendesk is another popular customer support and ticket system for businesses. It supports teams, multiple products, docs, and works very well with WordPress based sites.
Zendesk是另一种流行的企业客户支持和票务系统。 它支持团队，多种产品，文档，并且与基于WordPress的站点非常兼容。
Zendesk for WordPress makes it possible to seamlessly integrate Zendesk customer support system into your WordPress site.
Zendesk for WordPress使无缝整合Zendesk客户支持系统到您的WordPress网站成为可能。
It allows logged in users on your WordPress site to access the helpdesk without switching accounts. You can view your tickets in your WordPress dashboard. You can even convert comments into support tickets.
它允许您在WordPress网站上登录的用户访问服务台而无需切换帐户。 您可以在WordPress仪表板中查看票证。 您甚至可以将评论转换为支持通知单。
The plugin also allows you to add Zendesk Dropbox tab to any page on your WordPress site.
该插件还允许您将Zendesk Dropbox选项卡添加到WordPress网站上的任何页面。
3.很棒的支持 (3. Awesome Support)
Awesome Support is an open source WordPress help desk plugin that runs entirely on your WordPress site. The basic plugin is available for free and is good enough to be used as a full fledged help desk system.
Awesome Support是一个开源WordPress帮助台插件，可完全在您的WordPress网站上运行。 基本插件是免费提供的，并且足以用作完整的帮助台系统。
You can extend the features using paid addons. It provides a ticketing system, email notifications, restricted access, file and media uploads. You can also add your own fields to extend the ticket forms using custom fields.
您可以使用付费插件扩展功能。 它提供票务系统，电子邮件通知，受限访问，文件和媒体上传。 您还可以添加自己的字段，以使用自定义字段扩展票证表单。
4. WPHelpDesk (4. WPHelpDesk)
WPHelpDesk is a premium WordPress help desk plugin. It runs on your own WordPress site, allowing you full control over your support system.
WPHelpDesk是高级WordPress帮助台插件。 它运行在您自己的WordPress网站上，可让您完全控制您的支持系统。
It integrates seamlessly into your WordPress site and can be used with any WordPress theme. You get unlimited agents, email notifications, ticketing system, file and media uploads and custom fields. The plugin website has a demo where you can test both the back-end and front-end of the software.
它无缝集成到您的WordPress网站中，并且可以与任何WordPress主题一起使用。 您将获得无限的座席，电子邮件通知，票务系统，文件和媒体上传以及自定义字段。 插件网站上有一个演示，您可以在其中测试软件的后端和前端。
5. WP支持加响应票系统 (5. WP Support Plus Responsive Ticket System)
WP Support Plus is a free plugin to add customer support section on your WordPress site. It allows users to create tickets, choose category, status, and priority for tickets.
WP Support Plus是一个免费插件，可在WordPress网站上添加客户支持部分。 它允许用户创建故障单，选择故障单的类别，状态和优先级。
Apart from agents, it comes with a supervisor user role as well. The plugin uses Ajax which makes ticket submission and customer support easier and faster. Translations are available for more than a dozen languages.
除代理外，它还具有主管用户角色。 该插件使用Ajax，可以更轻松，更快地提交票证和客户支持。 提供了十多种语言的翻译。
It also allows you to add a support tab to be displayed on all your WordPress pages and posts. Users can click on the tab to select the support channel or open a ticket.
它还允许您添加一个支持选项卡，以显示在所有WordPress页面和帖子上。 用户可以单击选项卡以选择支持渠道或打开故障单。
6. Sola支持票 (6. Sola Support Tickets)
Another good way to add a customer support system in WordPress is by using Sola Support Tickets plugin. This free plugin adds a full-fledged ticketing system with all the bells and whistles that you would need to run an efficient support system.
在WordPress中添加客户支持系统的另一种好方法是使用Sola Support Tickets插件。 这个免费的插件添加了一个完善的售票系统，其中包含运行高效支持系统所需的所有花哨信息。
The free plugin only comes with one support agent, so you will need to purchase the paid add-on to get full advantage of the plugin.
该免费插件只有一个支持代理，因此您需要购买付费的插件才能充分利用该插件。
7. bbPress (7. bbPress)
bbPress is a lightweight forum software made for WordPress. It is efficiently used by some WordPress companies as their customer support forum.
bbPress是专为WordPress开发的轻量级论坛软件。 一些WordPress公司将其有效地用作其客户支持论坛。
If you do decide to use bbPress for customer support, then you will need to set up several additional plugins to install. However, with built-in notifications, easy extendibility, and plenty of add-on plugins make bbPress a viable contender to be considered for a support forum.
如果确实决定使用bbPress作为客户支持，则需要设置几个其他插件来安装。 但是，借助内置的通知，轻松的可扩展性和大量的附加插件，bbPress成为了可行的竞争者，可以被视为支持论坛。
We hope this article helped you find the best WordPress help desk plugin for customer support. You may also want to checkout our guide on how to add a wiki knowledge base in WordPress and our list of the best live chat support software for WordPress.
我们希望本文能帮助您找到最好的WordPress帮助台插件以获取客户支持。 您可能还需要查看有关如何在WordPress中添加Wiki知识库的指南以及针对WordPress的最佳实时聊天支持软件列表。
If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.
如果您喜欢这篇文章，请订阅我们的YouTube频道 WordPress视频教程。 您也可以在Twitter和Facebook上找到我们。
翻译自: https://www.wpbeginner.com/plugins/6-best-help-desk-customer-support-plugins-for-wordpress/
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