小型企业架构_6小型企业最佳商务电话服务（2020）

小型企业架构

Are you looking for the best business phone service for your WordPress powered website? Adding a phone service can help you efficiently manage calls with customers. In this article, we have hand-picked some of the best business phone services that you can use along with your WordPress site.

您是否正在寻找适用于WordPress网站的最佳商务电话服务？ 添加电话服务可以帮助您有效地管理与客户的通话。 在本文中，我们精心挑选了一些可以与WordPress网站一起使用的最佳商务电话服务。

为什么以及何时需要商务电话服务？ (Why and When You Need a Business Phone Service?)

Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively.

通常，您可以将座机或手机号码添加到WordPress网站，并使用它来接听客户的电话。 但是，您的电话号码看起来并不专业，并且您将无法有效地进行交流。

Adding a proper business phone service allows you to do the following:

添加适当的商务电话服务使您可以执行以下操作：

• You can easily track call duration, hold times, wait times, and overall usage.
  您可以轻松地跟踪通话时间，保持时间，等待时间和总体使用情况。
• Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more.
  大多数商务电话服务都带有呼叫转移，呼叫者ID，呼叫等待，入站呼叫路由，呼叫记录等功能。
• Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative)
  同时在多个用户之间共享一个公司电话号码(自动话务员功能使您可以将呼叫转接给第一个可用的代表)
• You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls.
  您可以使用台式电话系统，无绳电话，移动电话或计算机来接听电话。
• Easily add new employees without calling in a IT technician.
  无需致电IT技术人员即可轻松添加新员工。
• Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection.
  商业电话系统通过Internet传输语音(VoIP系统)，这意味着您可以将本地或免费电话号码带到任何地方。 您所需要的只是高速互联网连接。

If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone.

如果您正在经营在线商店或小型企业网站 ，那么添加专业的企业电话服务可以帮助您发展业务。 您可以使用它通过电话提供的专业销售和支持来建立更好的客户关系。

That being said, let’s take a look at the top business phone services that you can use with your WordPress site.

话虽如此，让我们来看看可以与WordPress网站一起使用的顶级商务电话服务。

1. Nextiva (1. Nextiva)

Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro.

就功能和易用性而言， Nextiva是最佳的商务电话服务。 它们具有快速设置和合理定价的大量功能。 它带有一个基于Web的简单管理面板，使小型企业主可以轻松地像pro一样轻松地管理统一通信平台。

Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more.

Nextiva面向小型企业的VOIP电话服务包括高级呼叫路由，无限制的免费国内通话，语音邮件到电子邮件和文本，在线传真，文本消息等等。

You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform Nextiva also offer other powerful features including CRM, Live Chat, online surveys, call analytics, and other solutions that work very well with the business phone system.

您还将获得免费的本地或免费电话号码，免费的号码端口以及所有标准的呼叫管理功能，例如呼叫者ID，呼叫转移，路由，自定义问候语，高级IVR(交互式语音响应)系统等。 Nextiva作为平台还提供其他强大功能，包括CRM ， 实时聊天 ，在线调查，呼叫分析以及与商务电话系统配合良好的其他解决方案。

Their phone call quality is excellent, their voip solution offers 99.999% uptime, and their customer service representatives are always helpful.

他们的电话质量非常好，他们的voip解决方案提供了99.999％的正常运行时间，并且他们的客户服务代表总是很有帮助。

Pricing for Nextiva’s business phone service starts from $19.95 per user every month. Their pricing gets cheaper as you add more users. You can also create a pre-paid account to save more money.

Nextiva的商务电话服务的定价从每位用户每月19.95美元起。 随着您添加更多用户，它们的价格将变得更便宜。 您也可以创建一个预付费帐户以节省更多钱。

Note: We use Nextiva on WPBeginner as our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing point of view.

注意：我们将WPBeginner上的Nextiva用作我们的商务电话服务。 从我们的经验来看，从功能和价格角度来看，Nextiva都是市场上最好的小型商务电话系统。

As a small business, our favorite feature is that Nextiva lets us add a business line for cell phone, so our team can receive client calls from our office or even when working remotely without having to share their personal cell phone numbers. The Nextiva app works on both iPhone and Google (Android) smartphones.

作为一家小型企业，我们最喜欢的功能是Nextiva允许我们为手机添加业务线，因此我们的团队甚至可以在不共享个人手机号码的情况下，从我们的办公室甚至在远程工作时接听客户的电话。 Nextiva应用程序可在iPhone和Google(Android)智能手机上使用。

With that said, if your business needs an office phone system that works on existing handsets, then they offer that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking.

话虽如此，如果您的企业需要能够在现有手机上运行的办公电话系统，那么他们也可以提供。 呼叫中心和企业公司通常使用Nextiva将其Avaya专用小交换机(PBX系统)转换为具有SIP中继的功能强大的云电话系统。

2. RingCentral (2. RingCentral)

RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market.

RingCentral是适用于各种规模公司的另一种流行的商务电话服务。 他们提供了市场上功能最丰富的小型企业电话系统之一。

Their business phone platform includes all the standard features you would need including unlimited calling, call forwarding, caller ID, call waiting and transfer, share one line on multiple mobile devices and users, SMS texting, and more.

他们的商务电话平台包括您需要的所有标准功能，包括无限制呼叫，呼叫转移，呼叫者ID，呼叫等待和转移，在多个移动设备和用户上共享一条线路，SMS短信等等。

Apart from that, it also comes with video meetings with screen sharing, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive cloud based administration that makes it super easy to set up and manage your calls.

除此之外，它还带有视频会议，包括屏幕共享，1000分钟的免费通话时间以及与Gsuite ，Dropbox， Microsoft和其他服务的集成。 它带有直观的基于云的管理，使设置和管理呼叫变得非常容易。

Their Essentials plan starts at $19.99 per month for each user (billed annually), and you can add up to 10 users. Other plans come at different pricing and features.

他们的Essentials计划起价为每个用户每月$ 19.99(每年计费)，您最多可以添加10个用户。 其他计划的价格和功能各不相同。

RingCentral is a great phone solution for both physical offices that are looking to replace landline phones as well as those moving to a virtual office. It can work with your telephone system (when compatible), or you can use their virtual phone system through RingCentral desktop app and mobile app which works on all smartphones.

RingCentral是一款理想的电话解决方案，适用于希望替代座机和转移到虚拟办公室的实体办公室。 它可以与您的电话系统配合使用(如果兼容)，也可以通过适用于所有智能手机的RingCentral桌面应用程序和移动应用程序使用其虚拟电话系统。

3. GrassHopper (3. GrassHopper)

GrassHopper offers virtual phone numbers through voice over internet protocol (VOIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls you will still need a regular phone line.

GrassHopper通过互联网协议语音(VOIP)提供虚拟电话号码，非常适合企业家和小型企业使用。 虚拟电话号码意味着它可以将呼叫转接到任何电话号码或移动设备。 但是，对于拨出电话，您仍然需要常规电话线。

They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK based local and toll-free numbers.

他们提供直观的Web和移动应用程序来管理您的帐户和电话服务。 您可以为电话号码使用多个分机，还可以从本地电话，免费电话和虚荣电话号码中进行选择。 它提供基于美国，加拿大和英国的本地和免费电话号码。

GrassHopper comes with all standard features like call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. It is perfect for remote teams because you can add extensions that can be used from anywhere using mobile or desktop apps.

GrassHopper具有所有标准功能，例如呼叫转移，路由，等待，呼叫保持音乐，语音信箱到电子邮件抄录等。 它是远程团队的理想选择，因为您可以添加可在任何地方使用移动或桌面应用程序使用的扩展。

Their plans start from $29.99 per month with 1 number and up to 3 extensions.

他们的计划从每月29.99美元开始，有1个号码和最多3个扩展。

4.欧玛 (4. Ooma)

Ooma is a popular business VOIP phone provider that offers business phone numbers, and 1-800 toll free phone numbers at affordable prices. You can add a toll free number to any Ooma office plan. By default they will pre-select a toll-free phone number for you, but you also have the option to choose a new one.

Ooma是一家受欢迎的企业VOIP电话提供商，以实惠的价格提供企业电话号码和1-800个免费电话号码。 您可以向任何Ooma办公室计划添加免费电话号码。 默认情况下，他们会为您预选一个免费电话号码，但您也可以选择一个新的电话号码。

Ooma office platform comes with all powerful features that you would expect such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, and more. Best of all the setup is very easy, and you can do it within minutes.

Ooma办公平台具有您所期望的所有强大功能，例如虚拟接待员，分机拨号，保留音乐，智能手机应用程序等。 最好的设置是非常容易的，您可以在几分钟内完成设置。

You can use their control panel to easily manage calls, add new team members, and more.

您可以使用其控制面板轻松管理呼叫，添加新的团队成员等等。

Their pricing plan starts at $19.95 per month which comes with a free toll-free number and 500 minutes included for free. They also allow you to purchase additional minutes at discounted rates.

他们的定价计划每月起价为19.95美元，其中包含免费的免费电话和500分钟的免费通话时间。 他们还允许您以折扣价购买更多分钟。

5. Phone.com (5. Phone.com)

Phone.com is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, and more.

Phone.com是小型企业电话服务的另一个不错的选择。 他们提供了一个简单的基于Web和应用程序的管理面板，具有标准的电话服务功能，例如呼叫转移，呼叫路由，呼叫者ID，电话会议等。

They include several European countries and Canada in their local call minutes which makes calling to those countries way cheaper. You can also integrate your business phone service to third-party CRM software like Salesforce and Zoho.

他们在本地通话分钟中包括几个欧洲国家和加拿大，这使得打给那些国家的电话更加便宜。 您还可以将商务电话服务集成到第三方CRM软件(如Salesforce和Zoho)。

They have two types of pricing options pay per minute and unlimited. Pay per minute plans start from $12.99 per month and unlimited plans start from $22.99 per month.

他们有两种类型的定价选项，即每分钟付费和无限制付费。 按分钟计费的计划从每月12.99美元开始，无限制的计划从每月22.99美元开始。

6. 8×8 (6. 8×8)

8×8 is another good option for small business phone service. Their prices are slightly lower than other top small business phone systems, but they also lack some of the advanced features offered by their competitors.

8×8是小型企业电话服务的另一个不错的选择。 它们的价格略低于其他顶级小型企业电话系统，但它们也缺少竞争对手提供的一些高级功能。

8×8’s VOIP phone service includes all the standard features like call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more.

8×8的VOIP电话服务包括所有标准功能，例如呼叫转移，号码共享，语音邮件到音频电子邮件，自动呼叫出席，移动应用程序，聊天，SMS等。

Their pricing structure varies based on the plan you choose. You can start for $24.99 per user each month with 250 outbound minutes to the US and Canada and $0.029/minute thereafter. For unlimited minutes, you can choose plans starting at $39.99 per user each month.

它们的定价结构根据您选择的计划而有所不同。 您可以按每个用户每月$ 24.99的价格开始，到美国和加拿大的出站时间为250分钟，此后为$ 0.029 /分钟。 在无限分钟内，您可以选择套餐，每位用户每月39.99美元起。

哪个是最适合您的商务电话服务？ (Which is the Best Business Phone Service for You?)

After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider in the market.

在仔细研究了所有顶级商务电话服务提供商之后，我们认为Nextiva是市场上最好的商务电话服务提供商。

Their plans are affordable for businesses of all sizes, and they offer a lot of powerful features along with top-notch customer support.

他们的计划适合各种规模的企业，并且它们提供了许多强大的功能以及一流的客户支持。

The best part is that while Nextiva business phone line works on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885 which is used by many professionals for multi-line handling and more.

最好的部分是，虽然Nextiva商业电话线路可在您的手机，平板电脑和计算机上使用，但它们通常还会为Poly VVX150或Nextiva X-885等高级商业电话系统提供免费促销，许多专业人士将其用于多线路处理和更多。

For all the reasons above, we decided to use Nextiva for our own business and rate it as the #1 best business phone system in the market.

出于上述所有原因，我们决定将Nextiva用于我们自己的业务，并将其评为市场上排名第一的最佳商务电话系统。

In our research, RingCentral came as a very close second. Their voip phone system offers a lot of the same features as Nextiva, and at the end for us it came down to price and customer service.

在我们的研究中， RingCentral仅次于第二名。 他们的voip电话系统提供了与Nextiva相同的许多功能，最终对我们来说，它取决于价格和客户服务。

You really can’t go wrong with either of these top two VoIP providers.

这两个顶级VoIP提供商中的任何一个您都不会错。

We also looked into many other business phone service providers that are not listed in this article like Vonage, Jive, AT&T, Verizon, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis.

我们还研究了本文未列出的其他许多商务电话服务提供商，例如Vonage，Jive，AT＆T，Verizon等。 我们认为最好不要在本文中将它们全部列出，因为我们不想引起选择麻痹。

Instead our goal is always to make it easy for you to choose the best provider for your needs.

相反，我们的目标始终是使您轻松选择最适合您需求的提供商。

We hope this article helped you find the best business phone service for your WordPress site. You may also want to see our guide on how to create a free business email address and the best email marketing services for small business.

我们希望本文能帮助您找到适合WordPress网站的最佳商务电话服务。 您可能还希望查看我们的指南，该指南如何为小型企业 创建免费的企业电子邮件地址和最佳的电子邮件营销服务 。

商务电话系统常见问题解答 (Business Phone System FAQs)

Having helped thousands of business owners find the best business phone system for their needs, we have answered quite a lot of questions. Below are some of the answers to the most frequently asked questions about VoIP business phone systems and service providers.

在帮助成千上万的企业主找到最适合他们需求的商务电话系统之后，我们已经回答了很多问题。 以下是有关VoIP商务电话系统和服务提供商的最常见问题的一些答案。

Is business VoIP phone service cheaper than a landline phone?

企业VoIP电话服务比固定电话便宜吗？

Yes, VoIP business phone systems are cheaper than landline because it uses your existing internet connection rather than requiring a separate system or hardware. VoIP business phone service also lessen internal IT and support burdens by simplifying the overall workflow.

是的，VoIP商务电话系统比固定电话便宜，因为它使用现有的Internet连接，而不需要单独的系统或硬件。 VoIP商务电话服务还通过简化整体工作流程来减轻内部IT和支持负担。

Typical landline phone providers charge extra for advanced call features like call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc.

典型的座机电话提供商会针对高级呼叫功能(例如呼叫排队，呼叫转移/自动呼叫转移，保留的音乐，分机拨号，会议桥等)收取额外费用。

With business VoIP all the advanced features are included, and you can even save up to 90% on internal calling costs with top providers like Nextiva.

借助商务VoIP，所有高级功能都包括在内，您甚至可以与Nextiva之类的顶级提供商一起节省高达90％的内部通话费用。

Can I switch from landline phone to business VoIP service?

我可以从座机电话切换到商务VoIP服务吗？

Yes, you can easily convert your landline business phone system to an online business VoIP solution. All the top business phone system companies like Nextiva and RingCentral make it easy for you to keep the same business phone number when switching from landline to VoIP.

是的，您可以轻松地将座机商务电话系统转换为在线商务VoIP解决方案。 从Nextline和RingCentral等所有顶级商务电话系统公司，您都可以轻松地从固定电话切换到VoIP时保持相同的商务电话号码。

Can I use my cordless phone with business VoIP?

我可以将无绳电话用于商务VoIP吗？

Yes, you can use your existing cordless phones and desk phones with most business VoIP providers. All the top providers that we mentioned in our list also come with a mobile phone app that you can install on your personal cell phones as well.

是的，您可以将现有的无绳电话和台式电话与大多数企业VoIP提供商一起使用。 我们在列表中提到的所有顶级提供商也都提供了一个手机应用程序，您也可以将其安装在个人手机上。

If you’re currently using analog phones or have a PBX setup, then you can use a VoIP adapter to keep the same business phone system.

如果您当前正在使用模拟电话或具有PBX设置，则可以使用VoIP适配器来保持相同的商务电话系统。

What are the disadvantages of VoIP business phone systems?

VoIP商务电话系统的缺点是什么？

VoIP business phone services make phone calls over internet. The biggest disadvantage is that if you do not have a reliable internet connection, then your customer call quality will not be as good.

VoIP商务电话服务通过Internet拨打电话。 最大的缺点是，如果您没有可靠的互联网连接，那么您的客户通话质量将不会很好。

Also if your business experiences a power outage, then it likely means that your internet router will also lose power. This can lead to call dropping. We always recommend using a battery backup with your internet router to avoid call quality issues.

同样，如果您的企业遇到断电，则很可能意味着您的互联网路由器也会断电。 这可能导致呼叫掉线。 我们始终建议您将备用电池与Internet路由器一起使用，以避免通话质量问题。

These disadvantages can be easily mitigated, and the advantages of VoIP business phone systems simply outweigh any cons.

这些缺点可以轻松缓解，VoIP商业电话系统的优点远远超过任何缺点。

You get all the advanced call features like call routing, music on hold, conference calling, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, and a lot of flexibility without the high the high costs of landline phones.

您将获得所有高级呼叫功能，例如呼叫路由，保留音乐，电话会议，自动话务员，交互式语音响应(IVR)，呼叫排队，分机拨号，语音邮件转发以及许多灵活性，而无需付出高昂的高昂成本座机电话。

Which is the best business phone system in your expert opinion?

在您的专家看来，哪种电话是最好的商务电话系统？

Our top 3 choices for the best business phone services are:

我们提供最佳商务电话服务的三大选择是：

1. NextivaNextiva
2. RingCentral环中心
3. GrassHopper蚱蜢

No, this last question is not a joke. We seriously get this question even after referring people to this guide.

不，这不是开玩笑的问题。 即使在引导人们阅读本指南后，我们也认真地解决了这个问题。

We hope that this guide helped you choose the best business phone service for your small business.

我们希望本指南可以帮助您为小型企业选择最佳的商务电话服务。

If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook.

如果您喜欢这篇文章，请订阅我们的YouTube频道 WordPress视频教程。 您也可以在Twitter和Facebook上找到我们。

翻译自: https://www.wpbeginner.com/showcase/best-business-phone-services/

小型企业架构