我们离开Livefyre的6个理由

Almost exactly a year from today, we decided to make a major switch in our site and ran Livefyre Commenting System to replace the default WordPress comments. It was a product that we fell in love with from the start, and we established great relationship with the folks in the company. Unfortunately, with our recent overhaul, we made the decision to part ways from Livefyre. A lot of our users have been asking us to do a detailed article on the new design and changes. The most common question we were getting was why did we switch from Livefyre. In this article, we will give you some insights into the decision of switching away from livefyre and reverting back to the default WordPress comments.

从今天起将近整整一年，我们决定在我们的网站上进行重大更改，并运行Livefyre评论系统以替换默认的WordPress评论。 从一开始我们就爱上了该产品，并且与公司中的人们建立了良好的关系。 不幸的是，随着我们最近的大修，我们决定离开Livefyre。 我们的许多用户一直在要求我们针对新的设计和更改撰写详细的文章。 我们遇到的最常见问题是，为什么我们从Livefyre换了。 在本文中，我们将为您提供一些决定，决定退出livefyre并恢复为默认的WordPress注释。

为什么我们最初爱上Livefyre (Why we initially fell in love with Livefyre)

Livefyre offered real-time comments, “reduced” spam because of registration requirement, integrated with social media and brought conversation back to the site. Livefyre allowed sign-on with facebook, twitter etc as well. The thought of reducing server load was also in the back of our mind. All that sounds great, but as our site grew we saw us running into a few issues.

Livefyre提供实时评论，由于注册要求而“减少了”垃圾邮件，并与社交媒体集成，并将对话带回了网站。 Livefyre也允许使用Facebook，Twitter等登录。 减少服务器负载的想法也在我们的脑海中。 听起来不错，但是随着我们网站的发展，我们看到了一些问题。

到底发生了什么？ (What the heck happened?)

1. Real-Time Comments

1.实时评论

We really enjoyed the real-time comments feature because we were able to have some great chat-like conversations in our comments. It was the best engagement experience that we have ever seen from comments. However, real-time comments got harder to moderate. Spammers realized that they were only a single registration away from getting all of their comments approved on our site.

我们真的很喜欢实时评论功能，因为我们能够在评论中进行一些类似于聊天的对话。 这是我们从评论中看到的最佳互动体验。 但是，实时评论变得越来越难以审核。 垃圾邮件发送者意识到，从他们的所有评论在我们网站上获得批准之后，他们仅是一次注册。

Note: Normally we would never publish emails or IP addresses of users. This is a spammer, and we feel that it is only fair to reveal their identity.

注意：通常，我们永远不会发布用户的电子邮件或IP地址。 这是垃圾邮件发送者，我们认为公开他们的身份是公平的。

Back to the point. So we found ourselves cleaning up a lot of these comments on a regular basis. Some would even escape our eyes and stay in for months until a user sees it and reports it as SPAM. One of the reasons why we kept this feature going while moderating these comments was that the user’s link was pointed to their livefyre profile rather than their actual website. So we weren’t out-linking to bad neighborhood sites. This came to an end when Livefyre decided to launch a new feature that allowed users to add their own website links and giving website publishers NO CONTROL over this option. We started seeing an increase in SPAM comments, so we quickly disabled the real-time feature (which was the main the thing that attracted us to Livefyre in the first place).

回到重点。 因此，我们发现自己会定期清理大量这些评论。 一些用户甚至会逃避我们的视线并停留数月，直到用户看到它并将其报告为垃圾邮件。 我们在审核这些评论时继续使用此功能的原因之一是用户的链接指向其livefyre个人资料，而不是其实际网站。 因此，我们并没有向外链接到不良邻居站点。 当Livefyre决定启动一项新功能时，此功能就结束了，该功能允许用户添加自己的网站链接，并使网站发布商无法控制此选项。 我们开始看到垃圾邮件评论的增加，因此我们Swift禁用了实时功能(这是首先吸引我们使用Livefyre的主要功能)。

2. Like SPAM

2.喜欢垃圾邮件

One of the things that sold us to the idea was that requiring registration will reduce spam. Well that was totally WRONG. Livefyre has a feature called Like. Which obviously was created with great intentions. However, the system is being heavily abused. Let us explain the process. Any registered livefyre user can like a comment if they agree with what is being said. When a user likes a comment, their avatar shows up next to the comment with a direct backlink to the user’s site. Not to mention it is a DO-FOLLOW backlink. Below is a screenshot from Livefyre’s blog itself where you can see Like SPAM in works.

让我们接受这个想法的一件事是，要求注册将减少垃圾邮件。 好吧，那完全是错误的。 Livefyre具有称为“赞”的功能。 显然，这是出于很高的意愿而创建的。 但是，该系统已被严重滥用。 让我们解释一下过程。 如果注册的livefyre用户同意所讲的内容，则可以发表评论。 当用户喜欢评论时，他们的头像会显示在评论旁边，并带有直接反向链接到用户网站的链接。 更不用说这是DO-FOLLOW反向链接。 下面是Livefyre博客本身的屏幕截图，您可以在其中看到Like SPAM。

In the example above, this spammer is not a very smart one. He is using the default mystery man avatar. The spammers on our site were smarter. They had their logos as avatar. So you would see a colorful bunch of mini-icons that were being linked to spammy SEO sites, credit card offer sites etc. Some might not believe this to be a real thing, but this is happening. Below is one of the users’s profile that we reported to Livefyre almost a month ago.

在上面的示例中，此垃圾邮件发送者不是一个非常聪明的人。 他正在使用默认的神秘男人头像。 我们网站上的垃圾邮件发送者更加聪明。 他们的徽标是头像。 因此，您会看到一堆五颜六色的微型图标，它们被链接到垃圾SEO网站，信用卡提供网站等。有些人可能不认为这是真实的事情，但这正在发生。 以下是我们将近一个月前报告给Livefyre的用户个人资料之一。

No action has been taken so far. The spammer’s profile is still active or at least seems active (because it is visible). Now either this guy really loves every single comment he reads, or they are a spammer. We choose to believe the latter. Don’t believe us, go check out the site link mentioned in his profile, it is an adsense farm website.

到目前为止，尚未采取任何行动。 垃圾邮件发送者的个人资料仍然处于活动状态，或者至少看起来处于活动状态(因为可见)。 现在，这个人真的很喜欢他阅读的每条评论，或者他们是垃圾邮件发送者。 我们选择相信后者。 不相信我们，去看看他的个人资料中提到的网站链接，这是一个adsense农场网站。

Now you are thinking what we described above is bad. The worst part is that there is no notification of who liked what on your website. There is no way for you to know who is SPAMMING your site. The only way to find out is if a user reports it to you, or you accidentally go to one of your older posts and notice this.

现在您正在考虑我们上面描述的是不好的。 最糟糕的是，没有通知谁喜欢您网站上的内容。 您无法知道谁在向您的网站发送垃圾邮件。 找出答案的唯一方法是用户是否向您报告，或者您不小心转到了较早的帖子中并注意到了这一点。

When we found out that we were a victim of Like SPAM on numerous articles through out the site (and probably more that we didn’t know about), we knew that we had to switch right away. We felt helpless and out of control. One of the downside for not owning your content.

当我们发现站点上的许多文章中我们都是Like SPAM的受害者时(可能还有我们不知道的更多内容)，我们知道我们必须立即切换。 我们感到无助和失控。 不拥有您的内容的缺点之一。

3. Social Conversation

3.社交对话

Social conversation is a very nice option that Livefyre provides. You can choose to bring in your conversations from Twitter and Facebook back to the article. In theory this sounds great, however it has yet to be perfected. We saw a lot of irrelevant comments coming from Twitter. It is a good idea, it just needs more perfection and a better filter. We tried this feature on our site, and it did not work as great as it should have.

社交对话是Livefyre提供的一个非常不错的选择。 您可以选择将来自Twitter和Facebook的对话带回到文章中。 从理论上讲，这听起来不错，但是还没有完善。 我们看到来自Twitter的许多无关紧要的评论。 这是一个好主意，只需要更多的完善和更好的过滤器即可。 我们在我们的网站上尝试了此功能，但效果并不理想。

4. Moderation

4.适度

When choosing to use Livefyre, we were under the impression that there was a two-way communication between Livefyre and your WordPress database. Which would mean that you can use WordPress moderation to approve, delete, or reply to comments. Well that was not TRUE. It seemed to work for us in the beginning, but recently it backfired. We updated the Livefyre plugin, and all of the sudden we had hundreds of comments pending moderation. Turned out all the comments we had moderated already were back (and marked as pending). Not sure what happened there. We contacted Livefyre support and got the response:

当选择使用Livefyre时，我们的印象是Livefyre与您的WordPress数据库之间存在双向通信。 这意味着您可以使用WordPress审核来批准，删除或回复评论。 嗯，那不是真的。 一开始它似乎对我们有用，但最近却事与愿违。 我们更新了Livefyre插件，突然之间，我们收到了数百条待审核的评论。 原来我们主持的所有评论都已返回(并标记为待处理)。 不知道那里发生了什么。 我们联系Livefyre支持并获得了答复：

It sounds like you’re trying to moderate comments from within the WordPress Dashboard, which we do not support at the moment i.e changes within your dashboard won’t sync to Livefyre.

听起来您好像正在尝试从WordPress仪表板中审核评论，但目前我们不支持该功能，即您仪表板中的更改不会同步到Livefyre。

We are sure that it was working in the past. Don’t recall which version upgrade it was, but it seemed to mess things up. Talked with a good friend Mitch Canter (@studionashvegas), and he said it worked on his site too. He said it still works for him. So we are not entirely sure what went wrong, but nonetheless, we were left with hundreds of comments to go through and re-moderate.

我们确信它过去一直在工作。 别记得它是哪个版本的升级，但是看起来好像搞砸了。 与一个好朋友Mitch Canter(@studionashvegas)进行了交谈，他说它在他的网站上也起作用。 他说这仍然对他有效。 因此，我们不能完全确定出了什么问题，但是，尽管如此，我们还有数百条评论要经过并重新审理。

We were told that in order for this to work, we have to moderate the comments using the Livefyre Moderation Panel. There were quite a few reasons why we absolutely disliked the livefyre administration panel from the start.

有人告诉我们，为了使其正常工作，我们必须使用Livefyre审核面板来审核评论。 从一开始我们就完全不喜欢livefyre管理小组有很多原因。

• No Bulk Moderation – If you want to delete multiple comments or mark them as spam, there is no way to do it easily. You have to do it individually. This remains to be the problem even in their NEW interface.
  无批量审核–如果您要删除多个评论或将其标记为垃圾邮件，则无法轻松进行。 您必须单独进行。 即使在他们的新界面中，这仍然是问题。
• Poor Individual Moderation – Simply deleting a comment requires 2 clicks. One is the decision to delete, then giving the reason to delete. This can get tedious. This remains to be the problem in their NEW interface.
  个人审核质量不佳–只需删除评论，就需要点击两次。 一种是决定删除，然后给出删除原因。 这可能会很乏味。 这仍然是他们的NEW界面中的问题。
• No control over comments – When we made the decision to switch, there was no option to edit user’s comment. This made it harder to enforce comment guidelines. For example someone leaves a great comment, but ends a signature link (which we do not allow). We either have to accept the comment as-is or delete it. This is fixed in their new interface. You can now edit comments.
  无法控制评论–当我们决定切换时，没有选择来编辑用户的评论。 这使得执行注释准则变得更加困难。 例如，某人留下了很好的评论，但结束了签名链接(我们不允许这样做)。 我们要么原样接受评论，要么删除它。 这已在其新界面中修复。 您现在可以编辑评论。
• Replying is a PAIN – For a site like ours, we often find a need to reply to comments. There is no easy way to do this. You will see the comment in livefyre moderation panel. You have to open the article where you can see the comment as pending. Approve it, and then reply from there. This makes the Livefyre moderation panel pretty much useless. In WordPress backend moderation, there is a really cool feature called Reply and Approve. So you can reply to the comment without ever opening a new tab/window for the post.
  回复是一个难题–对于像我们这样的网站，我们经常发现需要回复评论。 没有简单的方法可以做到这一点。 您将在livefyre审核面板中看到该评论。 您必须打开文章，在这里您可以看到评论为待处理。 批准，然后从那里答复。 这使得Livefyre审核面板几乎无用。 在WordPress后端审核中，有一个非常酷的功能，称为“回复并批准”。 因此，您无需打开帖子的新标签/窗口即可回复评论。

5. Formatting Issues

5.格式化问题

We noticed that Livefyre was adding additional CSS as comments text for some users. It has to be some sort of user-end issue because it was only happening to a handful, but we value all of our users. Not sure if this has been fixed or not.

我们注意到Livefyre为某些用户添加了其他CSS作为注释文本。 这一定是某种用户端问题，因为这只是少数情况，但我们重视所有用户。 不确定是否已解决。

Another thing we noticed was that adding line breaks in your comment was a pain. So we would try to reply to someone and paste a link. However Livefyre’s auto-formatting would get rid of those. Sometimes even caused the links to be broken, so we would have to add extra spaces between the link and the text after that. The biggest problem was that when you are typing, you can use Shift + Enter, and it will show you that the line break was there. See the image below:

我们注意到的另一件事是，在您的评论中添加换行符是很痛苦的。 因此，我们将尝试回复某人并粘贴链接。 但是，Livefyre的自动格式设置将消除这些麻烦。 有时甚至会导致链接断开，因此我们必须在链接和文本之间添加额外的空格。 最大的问题是，当您键入内容时，可以使用Shift + Enter键，它会向您显示换行符。 见下图：

6. Not a Fair Compromise

6.不公平的妥协

When deciding to use Livefyre, we made some compromises. We gave up some opportunities to get other cool features that Livefyre was providing. But after using Livefyre for an extensive period and see the downsides, we felt that we did not make a fair compromise. Let us elaborate a little bit.

在决定使用Livefyre时，我们做出了一些妥协。 我们放弃了一些获得Livefyre提供的其他炫酷功能的机会。 但是在长时间使用Livefyre并看到不利影响之后，我们认为我们并未做出公平的妥协。 让我们详细说明一下。

No Custom Styling

没有自定义样式

We were well aware of this when we switched to Livefyre. Anytime you use a third party script, you lose control over some of the styling. Currently our comment design matches the theme, and it looks beautiful. With Livefyre we did not have control over the looks as much. They do not have the white-labeling option available for the general public. However, we do believe that this service is provided for enterprise level customers.

当我们改用Livefyre时，我们对此很清楚。 每当您使用第三方脚本时，您都会失去对某些样式的控制。 目前，我们的评论设计与该主题匹配，而且看起来很漂亮。 使用Livefyre，我们对外观没有太多控制权。 他们没有可供普通大众使用的白色标签选项。 但是，我们确实认为此服务是为企业级客户提供的。

No Lead Generation from Comments

评论中没有潜在客户

We knew that once we switch to Livefyre, we would lose the lead generation opportunities from the comment form. We were doing comment redirects for first time users as well as giving the users an ability to subscribe to the newsletter from the comments. We talked with the Livefyre team about adding this. The bottom line was that there is no SIMPLE solution. The solution they proposed was that there is an API available which we can use to hook into their system and collect emails if the user checked the checkbox. There was no possible way to do comment redirect.

我们知道一旦切换到Livefyre，我们将失去评论表格中的潜在客户机会 。 我们正在为首次用户进行评论重定向，并为用户提供了从评论订阅新闻通讯的功能。 我们与Livefyre团队讨论了如何添加此内容。 最重要的是，没有简单的解决方案。 他们提出的解决方案是有一个可用的API，如果用户选中了该复选框，我们就可以使用该API连接到他们的系统并收集电子邮件。 无法进行评论重定向。

Our team’s thought process went a little like this:

我们团队的思考过程如下：

In order for us to use this platform and get the features we want, we have to build it ourselves. Whereas there is a perfectly good commenting system in place which is much easier to work with. There are plenty of plugins already available. Well the decision was unanimous.

为了使我们能够使用该平台并获得所需的功能，我们必须自己构建它。 鉴于已有完善的评论系统，使用起来非常容易。 已经有很多插件可用。 好吧，这个决定是一致的。

Third-Party Registration

第三方注册

Again, we were aware of this when we signed up to use Livefyre. We knew that we would have to require our users to sign up with a third-party service “Livefyre” to comment on our site. We believed that it was for the greater good because we will have meaningful conversation and other added features. All the WordCamps we attended, we always had a few users come up and complain about the commenting system. We got numerous user emails about it as well. Folks were having trouble commenting behind a firewall, some folks just felt their freedom to comment on WPBeginner was lost. Yes, a few months back Livefyre added guest commenting as a feature. But it still encourage users to signup with Livefyre afterwards. This again was not a fair compromise. We let our users down. A lot of them stopped commenting. Few would comment via email to let us know if we made a mistake etc. This was really disappointing for us. Some of these users said, they would happily register to comment, if they were signing up for WPBeginner. But we were requiring them to signup with a third party. We talked with Livefyre about this. They do have an enterprise API that will let you keep your own user base. All user data would be yours. However, the integration process didn’t seem as straight forward. Don’t recall the whole thing, but basically we would have to create a separate bbPress or BuddyPress database to hold all users. It just sounded too confusing. We chose not to go forward with that.

同样，当我们注册使用Livefyre时，我们意识到了这一点。 我们知道，我们将必须要求用户注册第三方服务“ Livefyre”才能在我们的网站上发表评论。 我们相信这样做是为了更大的利益，因为我们将拥有有意义的对话和其他附加功能。 我们参加过的所有WordCamps，我们总是有一些用户出现并抱怨评论系统。 我们也收到了许多与此有关的用户电子邮件。 人们在防火墙后面发表评论时遇到了麻烦，有些人只是觉得失去了对WPBeginner发表评论的自由。 是的，几个月前，Livefyre添加了来宾评论功能。 但它仍然鼓励用户事后注册Livefyre。 这又不是一个公平的妥协。 我们让用户失望。 他们中的许多人停止评论。 很少有人会通过电子邮件发表评论以告知我们是否犯了错误等。这真让我们感到失望。 其中一些用户说，如果他们注册WPBeginner，他们将很乐意注册以发表评论。 但是我们要求他们与第三方注册。 我们就此与Livefyre进行了交谈。 他们确实有企业API，可让您保留自己的用户群。 所有用户数据都是您的。 但是，集成过程似乎并不简单。 不要回想整个事情，但是基本上我们必须创建一个单独的bbPress或BuddyPress数据库来容纳所有用户。 听起来太混乱了。 我们选择不继续这样做。

At the time, these compromises did not sound like a big deal compared to all the cool features that we were getting with Livefyre. However as time went by, we were able to see a clearer picture from our experience.

当时，与Livefyre的所有出色功能相比，这些妥协听起来并不算什么。 但是，随着时间的流逝，我们能够从我们的经历中看到更清晰的画面。

所以现在怎么办？ (So What Now?)

Well, we have switched back to the built-in WordPress commenting system. Few users emailed us asking what we are using to add the sign in with Twitter / Facebook option that you see below. We are using a combination of two plugins (by the same author @otto42) called Simple Twitter Connect and Simple Facebook Connect.

好了，我们已切换回内置的WordPress评论系统。 很少有用户向我们发送电子邮件，询问我们如何使用以下添加的Twitter / Facebook选项添加登录。 我们正在使用两个名为Simple Twitter Connect和Simple Facebook Connect的插件(同一作者@ otto42)的组合。

Update October 12, 2012: We got rid of both twitter login and FB login options mainly because we saw that people weren’t using it as much. Getting rid of them makes a significant impact on load times. We would rather have the site faster for the majority

2012年10月12日更新：我们放弃了Twitter登录和FB登录选项，主要是因为我们看到人们使用的不多。 摆脱它们会对加载时间产生重大影响。 对于大多数人来说，我们希望网站速度更快

We have met and talked with numerous users who love using Livefyre. While it was not a right fit for our site, you are more than welcome to try it out for yourself. We would like to hear your thoughts on Livefyre. If you have an opinion, feel free to comment below.

我们已经与众多喜欢使用Livefyre的用户见面并进行了交谈。 虽然它不适合我们的网站，但非常欢迎您亲自尝试。 我们想听听您对Livefyre的想法。 如果您有意见，请在下面发表评论。

翻译自: https://www.wpbeginner.com/opinion/reasons-why-we-switched-away-livefyre/