ITSM组件要求必须安装ITSMcore,ITSMcore作为基础
首先安装ITSMCore,作为前置项需要先安装GeneralCatalog
1.安装GeneralCatalog
使用otrs用户
su otrs
/opt/otrs/bin/otrs.Console.pl Admin::Package::Install GeneralCatalog-6.0.28.opm
2.安装ITSMCore
su otrs
/opt/otrs/bin/otrs.Console.pl Admin::Package::Install ITSMCore-6.0.28.opm
3.安装ITSM
/opt/otrs/bin/otrs.Console.pl Admin::Package::Install ITSM-6.0.28.opm
完成安装,刷新web页面就可以看到增加了CMDB模块