客户说发货慢怎么回复_当客户说：“我再考虑一下”时，这样回复……

相信每位做外贸的朋友一定有过以下经历：

为了说服国外客户下订单，你投资了大量的时间、精力甚至金钱，打了无数个电话，发了上百封邮件，国外客户就是不为所动，每次都以“I want to think it over（我还要再考虑考虑）”来回答你。对于外贸人来说，这种情况可谓是司空见惯，那么大家遇到这种情况，通常是怎样回应客户的呢？

经常看到的做法是，有的业务员可能会顺应客户的要求说道：“好的，那这边我就先不打扰您了，您后续有任何问题或者需要都可以随时联系我。”有的业务员可能会坚持与客户找时间再谈，甚至约好了下次商谈的时间和地点。

其实这样做，除了让客户更加犹豫，举棋不定，导致与客户沟通不畅。要让客户消除“我还要考虑一下”的顾虑，我们必须要明白客户顾虑的点在哪里，以下的 8 个建议划重点！

"That's totally understandable. Most of our customers need time to think it through before they place orders."“我完全理解您的想法。事实上，我们的大多数客户在购买之前，都需要时间去考虑。”

"But I need to know that what are your major concerns? The cost? Product performance? Or you want to learn more about our company?"“同时我想请问下，您主要是担心产品的成本、效果，还是您对我们公司还不太了解？”

"Most of the time I when hear, 'Let me think about it,' what people really mean is No thanks."“在大多数情况下，当我听到客户说‘让我考虑一下’的时候，这意味着他们已经不需要我们的服务了。”

"Can you tell me the situation facing your company?"“您可以告诉我您的情况吗？”

"I understand. May I ask what specifically you are concerning about? Is there anything I can help?"“我明白了。我可以问一下，您具体是在考虑什么呢？我怎样才能帮到您？”

"Makes sense. Tell me, if I didn’t hear back from you by [date], what should I do?"“您说的很有道理。这样吧，如果我在[日期]之前还没收到您的回复，我应该怎么做？”

"In my opinion, that’s not a wise decision. Do you mind if I share a few thoughts of mine?"“其实在我看来，客户先生/小姐您做了一个错误的决定，我可以向您说说我的看法吗？”

"You are right. If I were you, I also need sometime to consider about it."“您说的非常有道理。如果我是您，我也需要花时间来考虑一下。”

"So shall I call you later or you would like to make the decision right now?"“接下来，我是需要继续跟进您的情况，还是您现在就可以做决定了呢？”

"I understand. You will make the final decision together with your team. Is there anyone I should speak with before we close the deal? Or is there any additional information I can offer to help you make the final decision?"“我理解您的情况。毕竟是否购买，是由您们团队一起决定的。那么除了您之外，我还需要与您们团队中的哪位商谈？”

"Is there any information you need me to provide, I can arm you with in these conversations?"“或者有您需要我提供哪些相关信息，方便您和您的团队进行沟通？”

"Great. I'll follow up with you on Monday.How does that sound?"“好的。那我下周一再联系您，您看如何？”

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