如何回复客户英文邮件

回复客户英文邮件模板

1.如果客户投诉我们的产品存在某些问题时的回复

Dear Mr. Jones:

We are so sorry for the inconvenient brought to you from our product. And we appreciate your efforts in reporting this issue to us.
Our support team will do their best to solve your problem as soon as possible. I will reply to you once this issue is solved.

Sincerely,
Sam

2.客户向我们咨询某个产品时的回复

Dear Mr. Jones:

Thank you for your inquiry of 12 March. We are pleased to hear that you are interested in our product "xxx".
We have enclosed the photo and detailed information of this product for your reference:
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We look forward to receiving your first order.

Sincerely,
Sam

3.无法提供客户想要的产品时的回复

Dear Mr. Jones:

Thank you for your enquiry of 12 March.
We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired[di'zaiəd] software due to excessive[ik'sesiv] demand.
However, we would like to take this opportunity to offer an other software as a close substitute['sʌbstitju:t, -tu:t]:
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We look forward to receiving your first order.

Sincerely,
Sam

4.新客户想和我们建立合作关系时的回复

Dear Mr. Jones:

We have received your letter of 12 March showing your interest in our complete product information.
Our product lines mainly include high quality financial software. To give you a general idea of the various kinds of software, we have enclosed a catalogue['kætəlɔɡ] and a price list. You may also visit our online company

introduction at Http://xxxxxxxxxx.alibaba.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,
Sam