无法保存Office文件到OneDrive或者SharePoint Online站点的解决方案

最近收到客户反馈的一个问题，无法保存Office file到OneDrive或者Office 365 SharePoint site，在保存时会弹出下面错误提示“UPLOAD FAILED You are reuired to sign in to upoad your changes to this location.”

 

此时点击File-> Info menu显示下面错误：

Upload Failed：Sign in required

You changes were send but could not be uploaded because you are not signed in to the server. Click Resolve for options.

经过排查，此问题可以通过在Office中重新提供Microsoft Account Credentials解决。具体步骤如下：

1. 在任意Office Application中（例如：Word, Excel或者PowerPoint)，点击File，然后在左边选项栏中点击Account
2. 在User Information下面点击Sign Out，退出所有已存在的用户信息
3. 关闭所有Office Application
4. 打开Control Panel
5. 找到User Accounts-> Credential Manager->Windows Credentials栏
6. 展开下面显示的Generic Credentials部分，找到Office Credentials, 点击Remove链接进行删除（ Notes：Office Credentials是以MicrosoftOfficeXX_Data开头的，例如Office2016的Office Credentials就是MicrosoftOffice16_Data， Office2013的Office Credentials就是MicrosoftOffice15_Data，以此类推。）
7. 删除完成后，打开Office Application，到File->Account
8. 在User Information中，点击Sign In并用Office365用户登录
9. 重新尝试上传文档到OneDrive或者SharePoint Online站点

感谢阅读。